Expert Moving has been around for three years. We are a nationwide moving company. We employ 24 drivers and helpers who have at least two years of household moving experience. They trained once a year in loading,packing, and customer courtesy. Expert Movers are all over the age of 25 as a requirement. We take great pride in the work that we perform.
Overall, everything was awful. It was horrible nightmare. One employee had leased a UHaul truck a month and a half before. They had not kept up with their payments in renting the truck, so UHaul had declared it stolen. The police arrested the drivers when they left my house at 2:30 in the morning, and the drivers were then put in jail. I had already paid them with cash, which they used to get themselves out of jail. Upon their release, they called relatives to come get them since their UHaul truck with my furniture inside had been impounded by the police. UHaul got the truck back from the police, and would not let me get my belongings back for 14 days. At that time, I then rented the same truck (about $400 to rent for two days), hired two men to haul my furniture to my new house ($500 plus $100 for gas). The man who owns the company now owes me $1100 and will not answer my phone calls. I want my money that he owes me, and I will never use this company again.
Description of Work: They were supposed to move us from League City, TX to Jacksonville, TX.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,100
William A.
02/2011
2.0
moving companies
+ -1 more
It was a horrible experience. I don?t think there?s one piece of furniture without a scratch, just terrible. They left several items there. The way they packed was incredible and ruined many items. Scary experience and I would definitely warn others not to use them! The owner seemed to be very nice, friendly, courteous, and competent until we started the move and process.
Description of Work: He showed up with two rental trucks, one from Kurt’s and one from Budget.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$3,200
Response from Expert Moving
My company leases its trucks from budget,and from penske trucks. Every piece of this customers furniture was covered with furniture pads before they were even taken out of the home that is the way we do business. I take fault in this because maybe i should have checked every piece, but i felt comfortable with this customer so i didnt. I have not spoken with the customer since the move but he was satisfied with our service or so he told me. Elijah Dorsey
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Service Categories
Moving Companies,
Rentals - Trucks,
Storage
FAQ
Expert Moving is currently rated 1.5 overall out of 5.
Sunday: 6:00 AM - 8:00 PM
Monday: 6:00 AM - 8:00 PM
Tuesday: 6:00 AM - 8:00 PM
Wednesday: 6:00 AM - 8:00 PM
Thursday: 6:00 AM - 8:00 PM
Friday: 6:00 AM - 8:00 PM
Saturday: 6:00 AM - 8:00 PM
Expert Moving accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Expert Moving offers free project estimates.
No, Expert Moving does not offer eco-friendly accreditations.
No, Expert Moving does not offer a senior discount.
No, Expert Moving does not offer emergency services.
Yes, Expert Moving offers warranties.
Expert Moving offers the following services: Rental truck, packing, storage, boxes & moving.