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East Texas Refrigeration Inc

4.8(
32
)

Heating and Air Conditioning, Appliance Repair

About us

Affordable Low Diagnostic Rates, Angie’s List Recommended Contractor, 24/7 Emergency Service, Home Energy Audits, Certified Nate & EPA HVAC Technicians, Mold Removal, Certified Healthy Air Specialist (IAQ), Installation and Replacement, Indoor Air Quality Expertise, Trusted HVAC Company for 30+ yrs, Competitive Pricing, Licensed, Bonded and Insured, FREE In Home Estimates on Replacement, Replacement Specialists, Financing Available

Business highlights

46 years of trusted experience
Emergency Services Offered

Services we offer

Residential, commercial, industrial air conditioning & heating.

Services we don't offer

Home appliances.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.832 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
9%
3
3%
2
3%
1
0%
Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Write a review
Showing 1-25 of 32 reviews
Lisa M.
10/2020
5.0
heating & air conditioning/hvac
  + -1 more
Friendly and Courteous from initial phone contact all the way to the service tech. Service Tech, Tyron, was prompt, knowledgeable, and was able to get my system back up and running in less than an hour. Would definitely use them again in the future.
Description of Work: A?C Repair
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$354
Response from East Texas Refrigeration Inc
Thank you so much for the positive feedback. Please let us know if you need anything else.
Diann H.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
Very well....they arrived sooner rather than later, fixed the problem, had reasonable charges and a professional, knowledgeable technician....who also happened to be very nice. What else could I ask?
Description of Work: New capacitor on AC unit
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from East Texas Refrigeration Inc
Thank you! Please let us know if you need anything else.
David B.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent work. Problem solved.
Description of Work: A/C repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$76
Response from East Texas Refrigeration Inc
Thank you! Please let us know if you need anything else.
CHARLOTTE V.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
They were prompt, courteous, knowledgable, and the A/C works perfectly now.
Description of Work: replace parts
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$612
Response from East Texas Refrigeration Inc
Thank you! Please let us know if you need anything else.
G N.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
In my 68 years I do not think I've worked with a company as incredible as ETR. From the person answering the phone, to the sales representative (Will), to the incredible team of young men who worked for 12 hours STRAIGHT, ETR was amazing. I cannot say enough about them! Professional, punctual, courteous, and knowledgeable. If more companies were managed and run like ETR we would have such less stress. I am also thrilled about this Daikin system. With 12 year guaranty on parts AND labor, they are one of the few who stand behind their product to this extent. HIGHLY RECOMMEND ETR!!
Description of Work: Remove old HVAC system and replace. We purchased the Daikin 19 SEER system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Response from East Texas Refrigeration Inc
Thank you for the kind words! We really appreciate your business. Should you need anything in the future, please do not hesitate to call. Thank you! ETR
Carmine C.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went smoothly and Well
Description of Work: Replace AC
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from East Texas Refrigeration Inc
Thank you very much! Should you need ETR in the future, please give us a call!
Larry H.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Replacement went very well. Very satisfied with overall work. Techs who did work were very knowledgable and very clean.
Description of Work: Replaced Heating and A/C.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Candice G.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
This was a 2nd opinion. They were able to find a very simple and very inexpensive fix for my AC. The first company recommended a $5,000 repair and charged me $414. ETR came out and charged me $59 and my AC has been working great ever since!
Description of Work: Air Conditioner Repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Rebecca V.
05/2016
4.0
heating & air conditioning/hvac
  + -1 more
We called first thing in the morning (9am) and the technician showed up a few minutes after 5pm. We called twice throughout the day and kept getting told we were next, but with no ETA. The service call took him a total of 30 minutes. He was friendly and professional, but I feel like I was overcharged. He spent 10 minutes analyzing the issue and then added 3 lbs of freon to our system. That was it. I understand the freon cost about $100, but I thought the additional $200 in add on fees were ridiculous considering the time and effort it took him. I didn't get a detailed bill either, which is a little odd. Not sure if we would hire them again. I think we might try someone else next time and see if we have a better experience.
Description of Work: Ran a quick diagnostic and added 3 lbs of freon to our A/C.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$300
Larry M.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: THE WORK WAS DONE TO MY SATISFACTION.
Rating CategoryRating out of 5
Yes, I recommend this pro
Melissa P.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Added freon
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$250
Robin L.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked over our air conditioning units and signed up for annual service.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from East Texas Refrigeration Inc
Thank you for your business and becoming an ESA customer. Please feel free to contact us if you ever need anything. JL Service Manager
DANA L.
06/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I asked for estimate to recharge my A/C unit. Their response was that because I live in a Mobile home, I had to sign a contract for $189.00 a year. That would get me 2 visits a year. That is not what I needed or asked for. I would not recommend!
Rating CategoryRating out of 5
Response from East Texas Refrigeration Inc
We apologize for any problems our policy caused. Due to the special type of cooling equipment required for manufactured homes and the particular problems that arise we do have the policy that an ESA(Energy Savings Agreement) is required for us to service manufactured homes.
Daren Y.
06/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
We shopped around and East Texas Refrigeration gave us the best price on a high-efficiency Trane air conditioning system. The installers were professional, courteous and left our home spotlessly clean. I received my bill in about two week and paid it online through their website. The whole experience was easy and the work was high quality; the systems works very nicely, the Trane product is very quiet and the cools our home quickly. I would absolutely use ETR again.
Description of Work: Replaced our old air conditioning and heating system with a new Trane system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Joseph D.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Otherwise, they had a plan that I was able to use. There was no service charge. It was free. They're effective.
Description of Work: They were putting in a fan. They fabricated a fan for me.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Patti R.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
Jody and Lawrence were at the house by 8am, they were friendly, courteous and professional. They worked diligently all day to complete our installation in the face of problems caused by the small size of our AC closet. They had drop cloths from the front door to where they were working and when they left they vacuumed and cleaned up the debris from the installation. I would highly recommend this company, the price was reasonable, the quality great and some of the best employees I have ever seen.
Description of Work: Replaced our old HVAC system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,800
Response from East Texas Refrigeration Inc
Mrs. [member name removed], Thank you for the positive feedback. We really appreciate you taking the time to do so. We are glad to hear you had a great experience with ETR. We realize you have a choice when it comes to air conditioning and heating service companies and we hope you’ll be a part of our family for life. If you ever need anything, please do not hesitate to give us a call. Best Wishes, ETR
Jeffrey L.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
This was our first "litmus test" of Angie's List and we were pleased. East Texas refrigeration offers a biannual system check for $280 per year. You pay the annual fee at their first visit. Their systems tech arrived promptly on-time (maybe a few minutes early). He was neat, organized, and pleasant. Also, he did not seem rushed and spent approximately 90-minutes checking and cleaning our HVAC. This was our first time to use East Texas Refrigeration and we could not be happier.
Description of Work: Routine spring/summer check-up on the HVAC system.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Response from East Texas Refrigeration Inc
Thank you [member name removed] for allowing ETR to serve you. We strive for 100% satisfaction from all of our customers. The $280.00 maintenance charge is for 2 systems. The first system is $155.00 and $125.00 for each system after that. Our technicians receive extensive ongoing training to ensure that our customers receive the value they need and deserve. We look forward to serving you and all of East Texas in the future. Kind regards, Jamie R. Lowe Service Manager
Lisa J.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Couldn't have asked for a better more professional job. very pleased and would highly recommend to neighbors
Description of Work: Serviced AC unit
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$159.95
Patti R.
11/2012
4.0
heating & air conditioning/hvac
  + -1 more
No services were performed by this company so I don't know what their service is like.
Description of Work: I called them because our furnace wasn't working, it wouldn't stay lit long enough to run. It was the weekend and the service tech called me back within thirty minutes of leaving a message. I told him what was going on and he asked what brand is it and how old is it. When I told him, he said they were not dealers for that brand and he wouldn't have any parts on hand and the supply houses were closed for the weekend. He said he could come out but would charge the weekend rate of $150 for the service call and probably not be able to fix it. We decided to wait til Monday to get our regular service company to come out. It took the service tech from Auford's 15 minutes to fix it because it was just a dirty sensor. While East Tx Refrigeration did save me money by not coming out, he could have fixed it because it did not need any parts.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Marylee H.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
Am pleased and impressed with every aspect of this event, from EASILY finding a great company on Angies List to contacting the company to having such quick and efficient service from 3 really great technicians who were Gentlemen!
Description of Work: My a/c went out late last night. Logged on to Angies List this am, found ETR, called them at 7 and they were here before 9. The technician, Clinton, said I needed new Condenser and that they could install today! Two more techs came to do install & were quick, efficient, clean, nice, did not leave a mess...I am blown away by such service. Will absolutely recommend them and call them again. Thanks Angie.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,100
Jerry B.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
They are on Angie’s list. The people whom I spoke on phone were very professional. They showed up when they were going to. They were very knowledgeable. They spent a lot of time with me. I was impressed by their service and the work that they did for me. The young man who came to the house seemed to be very knowledgeable. He got the heating and cooling working the way it had to be. He also gave me a price of what he was doing and what he found and whether or not I would continue to have problems with it.
Description of Work: I used East Texas Refrigeration Inc for heating and A/C. My unit is fifteen to twenty years old. They not only found a mechanical problem but also replaced some duct work.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Kirk Z.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
Price was as quoted over the phone. Service tech was helpful over the phone. Noticed a small vibration a few weeks after install and called ETR. Service tech was sent out and repaired unit. And more importantly no more smell when the heat pump kicks on!!
Description of Work: ETR installed UV light in HVAC.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Terry B.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
Kenny, the technician they sent out, was very pleaseant. He performed a very detailed check of our system including going up into the attic to check the unit and ducting up there (Even though it was 100 degrees outside!
Description of Work: A/C System Check
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$125
Mary W.
05/2010
5.0
heating & air conditioning/hvac
  + -1 more
ETR gave the best estimate of three that I obtained to replace our old a/c system. Scheduled the install and two HVAC techs arrived on time and got to work immediately. Work was very professional and completed in one day as promised. Cleaned up after themselves very well. Next day, I had a question and ETR quickly sent someone to our home to address my question. Very pleased with their work and product. Would most definately use again.
Description of Work: Replaced split system (inside and outside) units with Trane x15 a/c and furnace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
JAMES K.
09/2009
5.0
heating & air conditioning/hvac
  + -1 more
Overall they did a good job of troubleshooting and letting me know what the problem was. They were courteous, professional, and prompt. The price includes the serivce charge for the A/C unit and the parts and labor plus the service plan for my natural gas. They cleaned up well after themselves.
Description of Work: Two service men took out a little A/C unit that they cleaned. Offered a service plan to check my natural gas.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
    • 1(current)
    • 2

Contact information

4700 Old Troup Hwy, Tyler, TX 75707

www.etrtyler.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded
Insured
No License Required for Trade

Trade License Number
TACLA00002985C
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Appliance Repair

FAQ

East Texas Refrigeration Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

East Texas Refrigeration Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, East Texas Refrigeration Inc offers free project estimates.
No, East Texas Refrigeration Inc does not offer eco-friendly accreditations.
Yes, East Texas Refrigeration Inc offers a 5% senior discount.
Yes, East Texas Refrigeration Inc offers emergency services.
Yes, East Texas Refrigeration Inc offers warranties.
East Texas Refrigeration Inc offers the following services: Residential, commercial, industrial air conditioning & heating.
Home appliances.

Contact information

4700 Old Troup Hwy, Tyler, TX 75707

www.etrtyler.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed