They wanted to charge for diagnostic when I told them the part that needed to be replaced they refused to do it they wanted to determine what was wrong with washer and then fix it and send me a bill they refused quote for the part I wanted replaced
Description of Work: Needed a washing machine fixed
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from DON'S TV & APPLIANCE CTR
Our service call fee to your home is $79.95, plus parts and labor to install any part. Generally we will not order a part without an Authorized Factory Trained Technician verifying the part needed as many parts once ordered can not be returned for credit and sometimes parts have several different versions for the same machines as the manufacturer will make running changes. I apologize for your dissatisfaction but our policy is to let one of our factory trained technicians verify the correct part first.
Lynn H.
11/2016
5.0
appliance repair, appliance sales
+ 0 more
Nice repair man came out , diagnosed the problem and ordered the part. When he returned a week later and installed part there was still a problem so he called his supervisor and said he would get back with me one of the next two days. Did not hear back for 5 days so my husband called and they called immediately and set up an appointment for two days later. Three repairmen showed up and it was repaired in nothing flat. It was a fairly long wait but worth it because I had repairmen out three times several years earlier and it was never really fixed correctly. This time it works like a charm. I was charged the original price quote even though they made 3 trips to my home. I liked the the fact that the first repairman wasn't sure exactly what the problem was and called in some help. First time this oven has worked properly since I bought it. I have a double oven and the smaller oven has always worked much better. Repaired at last.
Description of Work: Repair of Wolfe gas oven
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$226
Timothy P.
04/2016
5.0
appliance sales
+ -1 more
unknown
Description of Work: New gas cooktop
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
George S.
01/2016
3.0
appliance sales
+ -1 more
unknown
Description of Work: The owner Jason took time to explain everything to us and offered a great price & warranty. I especially liked that they do not use inferior shingles and only use quality material. The work performed was professional. The workers were hardworking, friendly & cleaned up after the job. I am very satisfied with this company. Work on washing machine is being redone after first attempt failed. Now into 4th week with problem.
Rating Category
Rating out of 5
Yes, I recommend this pro
Amanda F.
06/2015
5.0
appliance sales
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Debra K.
06/2014
5.0
appliance sales
+ -1 more
unknown
Description of Work: Had to replace several parts. Was very helpful, courteous, & friendly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Noel P.
06/2014
5.0
appliance repair
+ -1 more
They were good, he was nice and friendly.
Description of Work: Don's TV and Appliance CTR replaced and installed a microwave in our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
JACQUE D.
04/2014
5.0
appliance repair, appliance sales
+ 0 more
unknown
Description of Work: Don's provided the best deal & best products in town. They then installed and warrantied the products for 10 years. No business in Tyler came close to their professionalism, quality or overall experience. Good down home retailer. Best we've ever dealt with!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,350
Hillary S.
04/2014
5.0
appliance sales
+ -1 more
o around to the back of the house to get a machine into the laundry room.
Description of Work: salesman recommended a couple/few washing machines as we wanted a top loader. After leaving to do more comparisons both in store and on-line, we went back to Don's the next day to purchase one of the machines. They were able to deliver the morning of the next day. The other machine was hauled off and they had the new one in quickly. Especially considering you have to g
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Linda M.
02/2014
5.0
appliance repair
+ -1 more
Excellent! They have excellent service. They were a little bit high but you get a lot better service with them.
Description of Work: I used Don's TV & Appliance Center.They put in a double oven.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary V.
09/2013
5.0
appliance sales
+ -1 more
I won't bother looking at Sears anymore when I need an appliance. I will go straight to Don's. Great service at a very fair price.
Description of Work: I looked everywhere for a refrigerator before a co-worker recommended Don's. All the big box stores were unable to deliver when I needed them to. Don's had a fair price, arrived on time, & removed the old fridge in a timely manner. The sales staff was very helpful.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
E E H.
08/2013
5.0
tv repair
+ -1 more
They came out and picked up the televisions. They were able to repair the televisions and everything is working fine. They explained what was wrong with the TV. This company was very good and I found them through the Yellow Pages. One TV was a 55-inch TV and and other was 46-inches. I called them once and they had to cancel because something came up. They came at another time.
Description of Work: I used Don's TV & Appliance Center. We had a lightning strike that blew out our televisions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$346
Craig W.
01/2013
5.0
appliance sales, tv sales
+ 0 more
Move to Tyler on July 4 2012. Had to buy refrigerator, TV, washer, and dryer. Looked numerous places. We ended up purchasing all these items at Dons. The sales person wasn't pushy, listened to us as we expressed our likes and dislikes of various models. They provided delivery and installation at no charge, even gave us an additional shelf for the fridge ($90 value). Everyone, including the delivery folks was kind and took the time we needed. Only negative is we were about to leave the store because no acknowledged us or came by to see what they could help with. Just as we were deciding to leave someone came to help us.
Description of Work: appliance and tv purchase
Rating Category
Rating out of 5
Yes, I recommend this pro
$3,000
07/2012
5.0
appliance sales
+ -1 more
We were very happy with Don's Appliances. They had to do some cutting and adjusting for our cabinets. They did a great job. It was the first time that we were using them. It is top quality people that they have working for them.
Description of Work: We had all new kitchen appliances put in. It was purchasing and installation of the cook top, the oven and the microwave.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Gerald (Garry) H.
08/2011
5.0
appliance sales, tv sales, gas grill repair
+ 1 more
I have just about furnished my home since we moved here at Don's. I can't get the same quality product, the service or the follow up anywhere else. I won't save 10 cents on the dollar and if I break something or if something fails I wouldn't get that service somewhere else. If I go to Don's and something makes a funny noise, they are here today. The price is within a dollar and usually I can beat the prices at the big box stores. It is a locally owned store. Their salespeople are meticulous. I've bought TVs, VCRs, DVDs, microwaves, ovens, stoves, cook tops, dishwashers, washing machines, dryers, refrigerators and freezers from them. They put it in and clean it up. It doesn't cost me anything. It is not $100 and next day. It is like where would you like it and would you like me to do that? It doesn't cost anything; it just comes with it. It doesn't get any better. They are better than anybody else. The prices are flawless and the quality is impeccable. It is not possible for them to come any faster. Their punctuality is on the money. I've used them for four years.
Description of Work: I bought an overpriced barbeque grill from Don's TV & Appliance Center
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Appliance Repair,
TV Sales,
TV Repair,
Gas Grills
FAQ
DON'S TV & APPLIANCE CTR is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
DON'S TV & APPLIANCE CTR accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, DON'S TV & APPLIANCE CTR does not offer free project estimates.
Yes, DON'S TV & APPLIANCE CTR offers eco-friendly accreditations.
No, DON'S TV & APPLIANCE CTR does not offer a senior discount.
No, DON'S TV & APPLIANCE CTR does not offer emergency services.
Yes, DON'S TV & APPLIANCE CTR offers warranties.
DON'S TV & APPLIANCE CTR offers the following services: Appliance and TV sales and service