AAA Sanitation Inc

Woman on the phone was rude. Man tried to help by giving advice but neither would agree to have some one come check out my issue without a full charge.

The technician was very informative in educating me on the process as well as thorough in his advisement. They were prompt, professional and efficient as well as quite affordable. I am happy with their service.

I hired AAA Sanitation to pump my two septic tanks that are located under my house. Yes, I am aware that septic tanks are not supposed to be under the house; we purchased our house and found out later. It is an old pier and beam house, (we are remodeling), with a clearance of 3 feet to get under the house and pump our tanks. The guy showed up and made it obvious he did not want to get under our house. He was a heavy man and I think maybe it would have been too hard for him. He said some stuff about not being covered by insurance if he got under our house......etc. What did he think that our house is going to fall on him? Then I was charged $35 for nothing. I am angry because I told him all the information over the phone about the tanks being under the house. I did not try to hide anything. He could have told me on the phone that they do not provide service if the tanks are under the house. But instead he made $35 for showing up at my house for all of 5 mins to tell me in person that they do not get under the house. He wasted my time and my money. Absolutely Ridiculous. I called A & A Septic Tank Service after AAA Sanitation left my house. The man from A & A Septic Tank Service said they do not mind crawling under the house as long as they have two feet clearance. Obviously, they are not afraid of a little hard work. Thank goodness. He quoted me $75 per tank. I think that is fair. I will leave a review for them after the work is done.

See above.

I'm an older guy and they helped me bring the machine down. They asked me to get off the ladder and they didn't let me bring it down. They show up on time which is very important to me. They clean up and make me go out and make sure that they've pumped out the tank completely, show me the tank with a flashlight, wash everything down and then put it back together. Once I had a snake caught in my septic system and they got the snake out for me. These guys are very considerate. They were timely, professional and wanted to help. They didn't leave a mess. When it comes to those kinds of people it's very important that they don't leave a mess. They helped me personally with other things while they were here and they didn't have to do any of that. I've got him on a call right now.