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"I am writing to formally lodge a complaint against Isack Berg who I hired through Angi for a home improvement project at my residence. The project, which began on November 13, 2024 has been plagued by numerous issues, including poor workmanship, failure to adhere to the contract, and multiple no-call, no-show instances. Despite paying $22,000 upfront and for materials, the contractor has failed to complete the work as agreed. Details of the Complaint: 1. Substandard Workmanship – Two licensed and bonded contractors have inspected the work and provided written statements detailing severe deficiencies. Additionally, I have over 200 pictures and multiple videos documenting the issues. 2. Breach of Contract – The contractor has repeatedly failed to meet agreed-upon deadlines, leaving my home in an incomplete and hazardous state, exposing it to interior damage and major inconveniences. Specific issues include: o Roof – Not completed per contract, leaving my home vulnerable to damage. o Windows Trim – The sill on the front window is rotten; I had to pay $450 out of pocket for repairs. o Mastercool Unit – The back house unit’s wires were cut to the control switch. o Lighting Issues – No lights installed in the spare bathroom or the great room. o Structural Issue – No permit was pulled for the 20-foot beam in the great room, which now requires review by a contractor and the city to ensure compliance. 3. Failure to Communicate and No-Show Instances – On multiple occasions, the contractor failed to appear as scheduled without providing notice or explanation. 4. Additional Expenses – Due to the contractor’s negligence, I have incurred additional costs, including hiring another contractor for emergency repairs and dedicating over 40 hours to cleaning and correcting some of the mistakes. Given the severity of these issues, I request that Angi take appropriate action, including investigating this contractor, removing them from the platform if warranted, and assisting me in resolving this matter. I have also contacted the contractor’s bond company and am considering legal action. I am attaching all relevant documentation, including: • Written statements from two licensed contractors • Photographic and video evidence of the subpar work • Records of payments and additional expenses incurred • A copy of the contract and related communications I appreciate your prompt attention to this matter and look forward to your response. The project began on November 12, 2024, and was initially scheduled to be completed by December 24, 2024. However, the completion date was repeatedly pushed back—to December 28, then December 31, then January 10. After January 2, I had reached my limit with the poor workmanship and lack of concern for my home’s condition. The contractor’s worker was asked to leave, and I contacted Joe. He informed me he was in California and requested time to correct the situation. He assured me he would return and restart the work, but after repeated delays and unresponsive communication, he finally scheduled a walkthrough on January 20. Despite this, he failed to respond all week and only emailed on January 26, stating he would restart the work on January 27. On January 27, the contractor showed up for only six hours before leaving, stating he would return the next day. He never came back. Three days later, on the evening of January 30, he said he would return on Friday and Saturday. At that point, I told him not to bother. He has failed to address the issues related to poor workmanship and my requests to have basic utilities functioning, such as the second bathroom lights, the great room lighting, and my laundry room setup so I can use my washer and dryer. I have not been able to do laundry in my home for over three months. Even on January 27, when he did show up, he merely skim-coated parts of the walls and ceiling. This resulted in cracks because he repeatedly applied mud over bubbled seams instead of properly fixing the issue."

"Vitelas was very professional and organized from the first time we met, until the last. I needed to remove a wall, but he gave suggestions to paint and incorperate tiling that fit the space in an elegant light. These were minimal expenses, but those insights made all the difference in the world. He didn't have to provide those insights. But those are the habbits with which he opperates his business. He took initiative and didn't assume I knew exactly what I wanted, so he helped me arrive at the ideal solution. When the tiling was complete, I was astonished by the level of precision. It looked as if the Epyptians had placed it for a pharaoh. Precision to the millimeter, height, length and width. Something that I did not even consider as a possibility. There was a misunderstanding with the removal of ceilings fans, as being a part of the project, but he included it with no additional charge. Not only did a remove the wall, but I obtained a center piece work of art, and a nicely painted backdrop. He provided this with a similar quote I had recieved from another cotractor, who did not include the painting or artistic tile display arrangement. Excellent from start to finish."

"Friendly, professional team. Highly skilled and excellent installation. Would highly recommend. The work transformed our entire downstairs."

"Excellent work"

"Unique Designs LLC is our go-to remodeler. The design, attention to detail, and relentlessly positive energy is what makes their operation a joy to experience. Also they produce the shortest completion punch lists we have ever seen."

"Sylvia continues to provide great service at every visit, always on time, and very good communication when supplies are running low. Will continue to utilize her services for the foreseeable future."

"Great professional work"

"I selected this firm after another contractor left me with an unfinished project. They quoted me a good price and came the next day. Work was professional, efficient and the highest quality. I was particularly impressed with the supervisor, Julian. He was very knowledgeable, kept me informed of the progress, and answered all of my questions completely. I am very satisfied."