Tom's Quality Comfort Air & Heat

For years after Tom's installed our HVACs they had issues. Refilling freon every 3 months, pressure issues, leaks, etc. After more than a year of attempting to ascertain the derivation of the issues, we were advised to rip out the sheetrock from floor to ceiling (where the HVAC lines were located) in the hopes of figuring out a reason for the issues. What was found: 1. Our 5 ton mandated by manufacturer's instructions a 1-1/8" copper supply line. Tom's installed 1-1/8" from the condenser to just inside the outside wall of the house. Once inside the bottom of the wall - Tom's cut the 1-1/8" and crimped 7/8" copper from there up the wall for more than 16' into the attic - to a location just before it came through the floor to the unit in the attic. At that location, Tom's cut the copper again - and installed 1-1/8" to the attic units. So - 1-1/8" to just inside the wall, then 7/8" up the wall to the attic, then 1-1/8" from just inside the attic floor to the units. Had we not cut out a 2' wide x 10' high wall of sheetrock of our laundry room wall - we never would have known and would have continued to experience issues that were costing us thousands of dollars. The copper entry lines into both condensers were not only crimped to go from 7/8" in the wall to the proper 1-1/8" at the outside condensers, but the copper lines at the condensers were crimped together with trash pieces, i.e., 5-6 separate copper pieces less than 4-5" each were patched / crimped together. All of the above not only against manufacturer's instructions, but also against code with some of their deceit hidden inside walls. 2. The coils that Tom's installed for our home were KNOWINGLY recalled for coil leak issues. He installed them anyway. We ended up paying thousands to replace them less than 2 years after moving in. 3. Tom's piggybacked the electrical supply to the 4 ton condenser via the 5 ton condenser. 4. Tom's did not use protective grommets for the wiring - so you can see from the photos what occurred after mere months. Once we replaced the entire crimped/patched run of copper - uninterrupted from the outside condensers to the attic, installed a separate electrical supply for the 4 ton unit, installed grommets as well as replaced the coils - all issues ceased. Tens of thousands of dollars to fix/replace Tom's faulty work after paying Tom's almost $30,000. Pay to have an independent inspector check all of Tom's work. Better yet - don't use him.

Very prompt and friendly. Found nothing wrong that insulation wouldn't fix. Said the duct work was excellent. Adjusted one damper. No charge for the call. No shoe covers (went from carpet to attic to yard to carpet to attic to carpet) or tools to measure air movement. This was my third analysis and estimate. Two other companies diagnosed similar problems with the installation of the duct work and offered several solutions. I just didn't have confidence in this last analysis.

Tom did the whole job under warranty! I cant say enough good things about this business. Have been using them about 5 years and have always had great service at reasonable cost. Technician Jordan is especially nice young man. They show up when they say they will, treat your home with respect, and usually come same or next day. Great folks to do do business with.

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went very well. they were able to response when we were having trouble finding a company to out during a cold snap

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We have been using Toms Quality Air for a couple of years now. Always prompt call back , service call set up normally with 24-48 hours. Scott has been to our home 4 times in the last 2 years. Excellent service, professionalism.

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Tom's provided a quote with two different units with all information on units. We made our pick and setup for an install date one week out. Unfortunately, our unit quick working the following day. Mark rearranged our install schedule four days ahead of schedule. The crew that was sent to install were on time, extremely polite, no non-sense and went straight to work. When work was completed, they cleaned up after themselves, leaving the staircase in a cleaner condition then received (vacuumed entire staircase! Not just the top landing where all worked commenced). Words cannot express how happy / overjoyed we are in doing business with Tom's Quality Air. Not only do the provide quality air but also quality customer service!

Excellent price and customer service. They came out quickly and completed the job as promised.

Tom's Quality Comfort did a great job at a great price. They came in on time and finished the work on schedule. They replaced our outside unit as well as coils and all the duct work throughout the home. The work was as advertised and the crew was curtious and cleaned up after all work was completed.

Replaced furnace, AC System, and duct work in attic.

I asked for a quote on a Sunday, and first thing Monday morning I was contacted. They sent out a really informative technician free of charge that did a complete system check. When he was done Tom's provided recommendations with numerous options. Since our system was pretty old we decided to update the entire system. They did not push us at all. Tom's Quality Comfort even changed out all our duct work with the price listed above. In sum, we scheduled on a Tuesday and they did the job on Thursday which was excellent in our opinion. They included a 2 year labor and 10 year ac parts warranty along with a 20 year warranty on the furnace heat pump.

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PROFESSIONAL SERVICE. THE TECHNICIAN WAS VERY KNOWLEDGEABLE.