Allied Siding & Windows

Always on time, always responsive - very professional job.

We had to reschedule installation the first time due to going out of town. Allied was very flexible and had no problem doing that for us. Juan is very nice. He and his crew of two spent the next day-and-a-half working away. At my request, they wore shoe covers when coming inside to protect my new floors, which I appreciated. Some bricks fell off in a thin area around our breakfast nook from all of the disruption, but the brick man was out bright and early the next morning and did an excellent job repairing the area. I did find some glass and other debris inside and out that was missed during cleanup, but not too big of a deal. The only thing I can say that I was not completely happy with is the putty around the windows was messy. We'll have to come back with touch up paint to make it look right. I definitely think that part could have been done more professionally. Also, I would have preferred being sent a survey a day or so after the job was completed and I'd had time to fully assess the work. I did not like being asked to fill it out right in front of the crew manager. Just those few little complaints, but otherwise, we're very happy with our new windows and would recommend Allied to others.

Great job. Allied had a record of the original spec. Manufacturer (Don Young) delivered and installed the new glass panel in a few days. Wonderful service and response.

After an awful 3 months dealing with a competitor, I was back to shopping windows and called Allied. I'd actually spoken to them months before and the sales guy, Greg, remembered me. He came over and gave me a quote and was very friendly. I asked for some references of similar type jobs and there was one just a few blocks away that I walked to and checked out. The owner wasn't pleased that his information was shared without his permission, but otherwise he had good things to say about Allied. I wanted some assurances so he had the installer/manager guy Rick came over. Rick really sold me on the company. He knew what he was talking about and he explained how they were going to install the windows (something that the competitor did not do.) It was a particularly difficult job which I was upfront with, but Rick had experience with it. Rick kept in touch with me and responded when he said he would. He let me know when the windows arrived and then we scheduled the work. I ended up getting them installed 3 weeks early (and on my birthday weekend too! Yay!) because they had an opening. Because of the complexity of the install, the job took 2 days; so the crew were out on a Sunday which they didn't complain about. They cleaned up after themselves, were very polite, and put up with my questions and additional requests. Really great job. The finished product is amazing. I live on a busy street and the new windows have seriously reduced the noise levels. I'm sure they'll help with the A/C bills in the summer but my main reason to upgrade was noise and they really deliver. My father recommended Allied to me initially (I really, really should have gone with them) and I'm definitely going to recommend them to my neighbors and friends. I'll recommend the competitor to people I dislike.

They did a very good job and I would definitely use them again.

The only reason we went with another company was purely financial. Another AL company underbid Allied and we just had to go with them, all things being equal. Tom and Woody from Allied were absolutely the perfect salesmen, and we're totally committed to giving us as much information as we requested. Tom made at least two home visits, and did the best he was allowed to do on the price. Other smaller company we chose, apparently had more room to negotiate.

Their sales people were great. The service people didn't seem to know left from right. The job was acceptable.

. The sales man was very informative and helpful. His quote was written up in detail and allowed me to know exactly what to expect of the completed job. The customer service I received was excellent. She guided me through the process, supplying me with the right contacts, dates, and answering all my questions. She was very professional and friendly. The workers were very polite and cleaned up after themselves every day. The foreman explained what work had been completed each day and detailed what would be worked on the next day. The workmanship of the job was outstanding. The workers all took pride in their work and they made sure, I, as the customer, was completely satisfied with each stage of the process. And they made sure I was happy with the finished job. I would highly recommend this company and asked them to list me as a reference. I already have one neighbor who has since signed a contract to have the same work done by Allied Siding and Windows(Dallas)to their home. And several other neighbors have stopped by and admired how my house looks. They were definitely impressed. I am an extremely happy customer with Allied and will continue to refer family and friends to them. Nancy

Eyebrow windows [curved like an eyebrow at the top]are custom because of the size and shape and therefore more expensive. The larger windows require a certain quality and thickness. Their prices were competitive. The installation could have more precise, but was acceptable.

Beware. I spent $20k with Allied several years ago and one of the windows which has a lifetime warranty had condensation between the windows. Allied wanted to charge me $75 do come see if the window was really under warranty. To avoid additional fee of $75 I called Simionton Windows directly and they sent me a replacement window with no questions asked. When I asked Allied to come replace the window they still wanted to charge me $75. I guess they will try anything to get your money. I will be contacting Mand M Roofing and Siding to install my window. I know I can trust them and honestly I would rather pay any amount than to give Allied one my penny of my money. Greedy and dishonest.

Overall they did an excellent job,,, alittle confusion one day about soffit,, but all was resolved,,, really did a great job,, looks nice and I know its going to last a long time. They even made it so the warranty would stay with the house and new owners if and when I sell.

They did the job and the work, but I felt that they should have warned me to cover things in the housed because I had a fine layer of dust on most things in the house. They also replaced the siding on the house with hardiplank. They also painted the exterior of the house. Everything looks good we are happy with the service.

very well - only issue was on the leftover siding. I had on my contract we could keep all left over - the sub-contractor said they were to get left over siding. Make sure you have that on your contract if you want to keep siding boards for replacements!

The workers who completed the glass, window, and door work were wonderful. They were friendly, cordial, and professional, and I had no issues with them. They worked efficiently and even had all the window and door work completed in one day. Everything looks great, and they did a beautiful job. They also made sure to clean up after themselves each day, and even vacuumed after the work was done! My original plan for the siding, was to have only the siding that was rotting, replaced with HardiePlank. The siding worker did point out that replacing the rotting siding only would look funny around the garage area. This was very true, and I appreciated his honesty. The issue I had was with the project manager. He never came out to the job, or checked on the work. He did not return phone calls so I had to ask his managers to get answers to my questions. I did not feel like the project manager was very helpful. When it came time for the exterior painting, the painter did not plan to pressure wash the home, prior to painting it. I called the project manager inquire about this, and found out the painter did not have a pressure washer, so that needed to be purchased before the painting work could begin. The project manager also failed to communicate to me, that the painter was leaving the company to take on another job, and could only finish my job on the weekends. It ended up taking one solid week and two weekends to paint my one story home. The actual paint job did turn out well, despite how long it took to complete. All in all, the workers for the jobs were wonderful, it was just the way the job was managed that I disliked.

They were here about 3 hours and did excellent work. They were very nice, and extremely friendly. They were very professional. They were not pushy at all which we really appreciated. They showed up right on time for the appointment.

It was just a bad experience. The guys that came were nice and worked hard, but the size of the job needed to be done by more experienced people perhaps. There should have been follow-up instead of hurrying through the job to get done.

Overall I was happy with the work however, I asked Darryn Finn if they could do some extra work in addition to the siding and windows. He said that I should work directly with the subcontractor Ted Sains. Ted gave me a bid to do the work and mid way asked for me to write a check. Stupid me, I did. He proceeded to adds things to his invoice which were a part of the work that Allied charged me for. When I tried to resolve this with Darryn he refused to help. Not only that he tried to make it confuse the issue of what was on the Allied contract and what Ted charged me for. I emailed the owner of the company but never got a response. Ted was tryingto charge me for $1500 for work that was covered in the Allied contract. He also stole my ladder. When I told Darryn about this Ted did bring back a ladder but it was not my nice clean ladder but a used and dirty ladder. I finally gave up fighting with these people.

We had excellent experience with them. The contractor that worked for them, they were here everyday. They tell me what they are going to do. They cleaned up every evening because they were here about two weeks and he was very thorough on telling us exactly what they are going to do. My husband really appreciate what they are going to do that day and then at the end of the day, he went over everything they did and what the plan was for the next day.

I received bids from four companies and investigated them thoroughly. The job went very well. The crew arrived promptly each morning at 7:30 AM and worked until dark each day. Since I was having both siding and windows replaced, it took about 5 days. They were very courteous and pleasant to work with. The job leader was George and he did a great job keeping me informed of the progress each day and patiently answered all my questions. Customer satisfaction was very important to them and they cleaned up well each day. There was a minor problem when they installed one of the new doors. They made a small 3' crack in the wood laminate flooring at the threshold. They wanted me to believe the crack was already there, but when I pointed out they would have informed me of that when they began the installation if it were true, there was no argument. They paid the $200 fee it cost me to have the flooring replaced. Fortunately, I already had some laminate on hand from the installation several years ago. One large window had to be reordered due to a manufacturing defect. That window was replaced several weeks later due to a delay during the Christmas holidays, when the Simonton Plant shuts down for a week. I am very pleased with the quality and professionalism shown by Allied. I have already recommended them to a friend, who has decided to use them, also, after looking at several companies. It was a big investment, but I love my new windows and doors! Not only do they look nice, are more energy efficient, but I feel much safer due to the thickness of glass and better installation than the builder grade windows, I was replacing. The screens fit tightly so I can enjoy opening the windows occasionally without being concerned bugs could get in the house. I look forward to the ease of cleaning by tilting them inward, when the time comes. Thanks, Allied Siding and Windows!

We recently had a very unsatisfactory experience with Allied Siding and Windows, now known as Allied Custom Homes. We contracted with them for a stamped concrete deck in back and a stamped concrete overlay at the front entrance. The job was to take 2 weeks; it actually took 2 months and twenty days. I was concerned up our lawn being torn up by the concrete being moved to the back. I was promised the crew would put down boards to protect the grass. No boards, we now have torn up grass and deep ruts in the lawn. I asked about non-English speaking crews and was assured there would be at least one English speaking member in each crew. No one in the concrete crew spoke English. There is, or was, an Azalea border at one end of the deck. We asked that special attention be paid to the bushes. Half were trampled down. We asked if the front and back would be done at the same time. We were told they would not. They ended up being done at the same time so we spent three days climbing in and out of a window in order to leave the house. I’m 71 and my wife is 66, not the easiest thing in the world to do. Before any work was started Mike Haisten of Pattern Pro Concrete showed up and told us that Allied had given him the job. No notice from Allied. Mike came out twice with the wrong dimensions for the deck even after I had contacted Allied after the first time. There seemed to be a total lack of communication between Allied and Mike. Mike’s crews caused numerous problems which we reported to Allied but the response always came from Mike. Allied never checked on the progress of the job and never sent anyone from Allied to address the problems cause by Mike Haisten’s crews even after Mike insulted us by accusing us of seeing things, fabricating stories and outright lying about things. The last email from Allied promised to set up a meeting with a representative from Allied and Mike to look at the problems but only Mike showed up. Allied sold the job, turned it over to a sub-contractor and then totally washed their hands of the project. While we have settled with them just to get them to go away, other people should be made aware of the way Allied treats their customers. Why did we not stop the work when these problems arose? At that point in time we were so tired of the whole thing we just wanted to get it done and over with.

It went great. They cleaned up after themselves everyday and did the house in sections so it would be protected from the weather.

One of the worst experiences in remodeling we have had! Although this work was performed in 2009, we are still upset over the way they handled business and feel the need to share it with others. When we started the process we were told if we did business with Allied Siding and Windows, we would receive a Best Buy gift card for $150.00. We did business with them, but what we received was a $150.00 discount called Best Buy (that should have been our warning.) The work started on time, but what was suppose to take two weeks to complete, took 3-4 months.A few examples of issues are: Tile was broken in a window seal, and one of the and quot;foremanand quot; told me he would put it back. Days later, he told me I could put it back in and quot;it was real easy to doand quot;. I ended up having to put the tile back in after I went and bought them. When the workers lost an outside electrical wall plate cover, I ask them to replace it with one like it. They replaced it with an inside decorative wall plate. I ask them to install the lock on the bottom slide portion of the new patio sliding glass door and they told me there wasn't one to install. I told them I had just seen it in the box on the table, they said I had not seen it. After insisting they find it, it reappeared (seems someone stuck it in the trunk of his car). Day after day, the workers would not show up. Sometimes they would call to say why they weren't coming (baby sick, flat tire etc..) and sometimes I had to call to find out if they were coming to work or not. One foreman was supposedly fired for some of these issues and another, who turned out to be just as bad, showed up. The new foreman also showed up when and if he wanted to and there were issues with his work ethics as well. Currently we have spots all over the siding where nail heads were covered up with and quot;matchingand quot; caulking and every time we drive into the driveway, the caulking shines like a beam in the night. Also, some windows are hard to close and lock, but we are not sure it is worth having this company come out to repair.

I had the company give me a bid on replacing all the windows in a recently purchased rental house. After installation I called to ask about two windows that were not replaced in the breakfast area. An email from the rep indicated that all windows were replaced and I may be mistaken. I was not. When I pushed the issue the rep came back out and explained that these were not windows. I am not a window professsional. I am simply a homeowner. It looks like a window...glass...wood...in the wall of a house. That is a window to me.The company eventually sent a supervisor out. Nice man. He explained it would be an additional cost to replace them. When I emailed the manager in charge that I would not entertain a settlement that involved any charge to myself...the settlement process was stopped.Bottom line...I asked for a bid to replace ALL the windows. The rep did not tell me at the time of the bid that these 'windows' were not included in the bid. No mention of additional cost was noted to replace them. It is my opinion that the company should have replaced them at no addtional cost to me. I trusted them to do a professional bid and to deliver me a price for total replacement. They did not.

The crew showed up promptly and did an OK job taking the old windows out. Some window sills were gouged, some plaster around the windows themsleves was knocked out due to the excessive hammering/banging. Some ceramc tiles were knocked out of the master bath from the same excessive force. At our request/expense, we substitued privacy windows in the bathrooms as the water from the shower was collecting in the tracks where the windows slide in/out. Allied did not finish the exterior trimming of these 2 windows for 3 months until I complained about it, citing they didn't have the right color hardiplank to frame the windows. I had to have the foreman, Dewey come out to look at the problems, follows by the owner, Leonard, but only after I posted negative feedback on BBB. Allied had to come back and recaulk all the windows citing "the caulk must have shrunk due to a bad batch of caulk". There were gaps between the new windows and the window frames that had to be fixed. At the time of installation, I noticed ALL the windows had wavy water/dust seals at the bottom the windows. The Simonton field rep came out 3 times with the same seals that looked terrible. The Simonton rep just left this afternoon saying there is nothing they can do to fix it, this is how their subcontractor in Illinois makes them. DO NOT BUY SIMONTON WINDOWS, they are unable to commit to the quality product I would expect for having paid this amount of money

It went well and we were pleased service.