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The Pool Supply Place

Pool and Spa Service


Services we offer

Pool & spa, maintenance & equipment repair.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

1.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.0
value
1.3
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-2 of 2 reviews

michael D.
09/2013
1.0
pool cleaners
  + -1 more
After 2:30, I called the store to inquire about the appointment. At approximately 3:30, I received a call from the tech who wanted to come to service the pool two days later. I took off from work to meet the tech that never showed up! I called the store again and asked to speak with the owner. A man named Brett, Identified himself as the owner. I tried to discuss my displeasure about the poor customer service. Brett did not care and said that he might return the money that was paid for the service call. I have not received a refund. Beware of the poor customer service and how the owner treats customers. Do not pay for anything in advance with this company! This company is a fraud!
Description of Work: Made an appointment to have service work done to my pool. Appointment was for 09/04/2013 @ 1:00pm.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$119.08

James J.
04/2013
1.0
pool cleaners
  + -1 more
Worse pool company I have ever used in 20 years of owning a pool. Could not get the pool turned around. Went green. Kept blaming a tree that overhung about 15% of the pool. Pool was never clean from June-Sept. Authorized them to repair secondary pump for Polaris. Never did it. Pool was Ok from Sep to December. Then started turning green again. Watched the pool guy on one visit. Put zero chemicals in. Asked him, said they were out. Stopped coming in January. I called the office. Said I was on hold for not paying. Why because I owed $538! So I got a copy of the bill, and noticed on January they threw in a $320 charge to get the pool from 'Green to Clear" in JUNE! I guess extra time and chems? Bit of a late charge and an excuse for not coming. I also found out that the guy on my route quit. So the owner apologized begged for another chance. Then two weeks later stopped showing up again. Called again, he came by, claimed I hadn't paid, even though I have the canceled check. Also showed him the broken window, his guy broke with the pool pole, and he said he would fix it. Then claimed the guy quit. Excuse, Excuse, excuse. Haven't seen them since. Been two weeks. Pool is green again. DO NOT USE!!!!!!!
Description of Work: Pool cleaning. Repair of filter grids twice.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$700

    Contact information

    7901 Research Forest Dr, The Woodlands, TX 77382

    thepoolsupplyplace.com

    Service hours

    Sunday:
    12:00 PM - 6:00 PM
    Tuesday:
    10:00 AM - 7:00 PM
    Wednesday:
    10:00 AM - 7:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Friday:
    10:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    The Pool Supply Place is currently rated 1 overall out of 5.

    Sunday: 12:00 PM - 6:00 PM

    Tuesday: 10:00 AM - 7:00 PM

    Wednesday: 10:00 AM - 7:00 PM

    Thursday: 10:00 AM - 7:00 PM

    Friday: 10:00 AM - 7:00 PM

    Saturday: 9:00 AM - 6:00 PM

    The Pool Supply Place accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    Yes, The Pool Supply Place offers free project estimates.
    No, The Pool Supply Place does not offer eco-friendly accreditations.
    No, The Pool Supply Place does not offer a senior discount.
    No, The Pool Supply Place does not offer emergency services.
    No, The Pool Supply Place does not offer warranties.
    The Pool Supply Place offers the following services: Pool & spa, maintenance & equipment repair.

    Contact information

    7901 Research Forest Dr, The Woodlands, TX 77382

    thepoolsupplyplace.com

    Service hours

    Sunday:
    12:00 PM - 6:00 PM
    Tuesday:
    10:00 AM - 7:00 PM
    Wednesday:
    10:00 AM - 7:00 PM
    Thursday:
    10:00 AM - 7:00 PM
    Friday:
    10:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 6:00 PM