New Tex Plumbing Ltd

I called this company since they were located by my home, she asked many questions, she said it would be $75 to come, but the payment would go toward the repair, I accepted, she scheduled an appointment for the following day from 10-2p. Well, come the next morning at 7:22am I receive a call from the technician asking questions about the home, he ask when it was built, I tell him the late 70's early 1980's. He responds that the house is too old for him to work on, they have lots of problems. I responded that I had already told the person that set the appointment all of the details when they set the appointment and why don't you come and look at it first, since we already have it scheduled, He responded that it would be $375 to come and look at it, even if he doesn't fix it. By this time I am walking around my house and I look out the window and the New Tex Plumbing technician is sitting in my driveway speaking to me! I responded that the $375 for him to "look at it" is highway robbery. AT this point the tech is trying to blackmail me with the service call for $375. I have concluded this person determined I needed his help and that he would try to stick it to me on the price in my family's time of need, but it didn't work, I called someone else. Let this review serve as a warning to others in need, DO NOT CALL THIS COMPANY!

I purchased a drain clean and it came with a camera inspection. They cleaned the drain but never put camera down drain to inspect. Won’t use again and tell friends and family not to use them.

I found Mike to be an friendly, expert plumber. He did more than I expected. I will definitely call on them for all my plumbing needs.

Walked out of house and found irrigation vacuum breaker spewing water. This type of work is usually done by an irrigation system, but the only way to shut-off water to irrigation was to shut off water to the house. Called New Tex Plumbing and even though they were swamped with frozen/broken pipe calls, they were able to send someone out immediately and evaluate the situation and replace the irrigation vacuum breaker. The office and Joe were very professional, courteous. I will definitely recommend and use them again!

They did a great job, they where on time and professional. I will definitely use them again and would recommend them to anyone needing a plumber.

A+ company.

The experience was great with New Tex Plumbing and their Plumbing Technician, Michael was punctual, professional with fast service.

Quickly and professionally. Would definitely use again.

10 out of 10. Mike was awesome... customer for life.

I love to share worthwhile helpful information. I just had some work completed due to plumbing leaks. I contacted one plumbing company (initials RR) and received a quote of over $3,000. I contacted the builder of this sub division and the rep I spoke to recommended New Tex Plumbing. The difference in pricing, service was astounding. I really appreciated the knowledge, kindness, professional attitude and efficiency of the young man Mike Crowell who came out to give the estimate and did the repair on the same day because there was no reason to look any further. New Tex Plumbing, LTD. 611 Todd Drive The Woodlands, TX 77385 [*** Link removed ***] To schedule service, call us at 281-443-3993 or fax over your request at 281-443-3474 Email services at, serviceplumber@newtexplumbing.com

Great, explanation of the product and the expected results were professional and thorough. The tech arrived at scheduled time and was very helpful in explaining how the system would work and what we needed to do to maintain the system. I am very happy with the system.

My plumber Mike did a great job. He was very knowledgeable, courteous and very friendly. I would give him 5 stars.

Mike was excellent, he went to work quickly getting the drain unclogged. He assisted me in the attic assuring the AC drain lines were completely unstopped as well. He also fixed a leaky faucet while he was here.

Called on Saturday morning (11:23), answering service took number and said someone would call and make an appointment. Understood this was not an emergency. Called back Saturday afternoon (14:48), answering service said someone would call on Monday morning. On Monday (3 Jul), I called New Tex called back (8:33) and got answering service again. Clearly no calls from New Tex Plumbing anytime and no call was planned for scheduling- will not use New Tex again.

It was wonderful! I would hire NewTex plumbing again 100%. My water was pretty bad but now clean and pure like out of a bottle. The guys were punctual and professional. Great job thank you

On time as scheduled, good work ethics.

Work was done very neatly and professionally. The workers were very polite and courteous. I will definitely use New Tex again.

Extremely pleased with services performed! Used this great local company for 15+yrs without one issue! Exceptional customer service! 24 hr emergency services! Support ypur local businesses!

Work went exactly as expected and described during quote process.

Fantastic...I would recommend to anyone!

Great. It was a failed DYI. They got there extremely fast and saved the day. I had my water turned off to do project and was unable to turn it back on with project incomplete. I have 3 kids. I needed water. They moved some stuff around to help me out. Tech was awesome. Friendly and fast.

Awesome! They warrantied my dripping moen faucet and replaced it with the latest model. Got an upgrade for it going bad.

they are always on time and on schedule, and the work performed is always top notch.

Excellent service. I have used New Tex Plumbing for 15+ years. I have referred them to several friends and family members for their plumbing needs.

New Tex installed the Rinnai tankless water heaters, and when we moved into the house, we could not get hot water at our faucets. New Tex sent out 3 different plumbers on five occasions during the first two months after we took possession of our home. At first, the New Tex plumbers tried to convince us the problem was the water-conserving filters on our faucets. Billy, the New Tex owner?s son told me he is a master plumber, and there is nothing wrong with our hot water systems. A New Tex plumber, during one visit to my house, manually turned up our tankless hot water to 140 degrees, because I complained that the water was never hot. I have since learned from another plumbing company that a plumber cannot adjust hot water to scalding---and had I been scaled as a result, I could have sued New Tex. Out of frustration, I finally hired (out of my own pocket) another plumbing company for a second opinion on 8/7/13. The very professional plumber who works for Milton Frank Plumbing diagnosed the problem in 15 minutes. Because the house was plumbed for conventional hot water heaters, the tankless hot water heaters were connected to one main hot water pipe. When we would turn on the faucet to get hot water, the tankless hot water heaters would be ?confused,? because they were feeding into the same hot pipe, and they would both try to turn on, but would then turn off. The New Tex plumbers did not catch this mistake. Neither did my builder?s site supervisor. On 8/9/13, New Tex sent a worker out to my house, and the hot water pipe was cut/capped to enable each tankless water heater to work on its own. However the plumber advised me that due to the original plumbing in the attic, he could not supply hot water to my coffee bar (in my master bedroom) from the closest Rinnai hot water heater. Instead, water has to travel from the third floor attic on the opposite side of my house to supply hot water to my coffee bar sink. As a result, it takes almost two minutes for hot water to reach my coffee bar sink. This is not acceptable. When I spoke directly with the New Tex master plumber today (Billy), he was at first prepared to supply me with something under my kitchen sink---at a cost to me of $275 per unit---that would help me get hot water (I have no idea what that ?something? is.), but when I reminded him that neither my washing machine, laundry room sink/faucet, or master bedroom coffee bar were getting hot water fast enough, he told me I need to discuss my hot water (or lack thereof) issues with my builder. He told me that until my builder instructs him to do more work at my house, New Tex considers that they have finished the job the way they were instructed, and that by cutting/capping the hot water line last week to enable each tankless water heater to operate on its own, they consider this case closed. This is not acceptable. I am sending a copy of this complaint to my builder (Termeer and Associates/aka Termeer Design group), and I am asking that what ever is needed for us to get hot water at our sinks in a timely manner, then Termeer and Associates needs to instruct New Tex (or what ever plumber they choose to use) to do what it takes for me to get hot water at my sinks in a timely manner. Also, when the Milton Frank Plumbing plumber was at my house diagnosing what New Tex plumbed wrong, he noticed my water chiller and filter were installed in the opposite (wrong) order, and the exterior of my water filter was iced over/condensation. I also paid the Milton Frank plumber to correct that New Tex error.