Nortex Fence & Patio

They began the job 6 weeks ago and have not completed the job. They usually do not return phone calls, texts, or emails. They have promised to do the work and failed to show on numerous occasions. When they do not show they do not contact me. I must then attempt numerous times to contact them. I am unable to get my City of Plano grant money because they will not complete the job. It appears I will have to contact an attorney. I have another much larger fence that needs to be replaced and I absolutely will not use them.

Looked great and professionally completed on time and as quoted. Had an issue with some small leaks but Kim made sure to get a crew out there quickly and so far, so good. Great friendly people to work with. I would recommend 100%.

Very, very well. The job was done exactly as promised. The fence quality is excellent.

Called for an estimate and never received a return call back.

Excellent! Josh was very responsive and came out and provided a detailed quote within a day. They only required 1 week lead time and they had the deck removed and concrete poured in a day. The process required a week for the concrete to dry fully before it was stained and sealed. The team were very fast and neat. We couldn't be happier with the result. It there is a small negative, it's that the concrete team didn't turn always turn up precisely at that the time they said they would, but I can overlook this given the quality of the workmanship. Will definitely be recommending this company to friends and neighbours.

Great job. Excellent work. You pay the price but quality & service were very evident.

Nortex did a beautiful job on building my driveway gate and some fencing to enclose our yard. I like the new addition very much. They were professional, and did a great job.

It didn't. Guess they weren't interested in my business or not competent enough to even return phone calls for a quote.

Nortex did a great job on our new fence. It is more then we expected. Everyone we delt with were very friendly and professional. I highly recommend Nortex. They are a great company that builds an amazing fence.

After obtaining 3 estimates ,this company provided the same products but with a price about 3,000 less than the other estimates. The workers arrived on time and in less than two days, we had a new fence. I have many plants around the entire yard, not one plant was damaged. The workers were courteous, and efficient and did a very good job. We are very pleased with the fence and would confidently recommend this company to anyone.

He saved me a lot of money! He was honest and told me all I needed to do was replace a battery on my gate motor. The last company said I needed a brand new gate and wanted to charge me $2,000!! I will definitely use them for all my fencing needs in the future! He even offered to walk me through the process of replacing the battery over the phone. I was very appreciative of his honesty.

Very well! Good quality of work for great price. They were part of the best price.

It turned out fabulous, and I'd recommend anyone to use Josh. His crew was great.

Very happy with the end product. We worked with Josh and he was excellent in explaining and answering questions throughout the project. He, the deck, paint & roof crew were very professional & courteous. Work spanned over a period of 5 days. Only complaint is the punctuality of when crew showed up vs when they said they will. Not a big deal but would have been great if they were punctual. Overall extremely satisfied with the finished project.

The new deck us beautiful, we could not be happier with how it turned out. We have since hired them to put up board on board 8ft cedar fencing on each side of our home. The fences are now complete and look amazing as well. We will be working with them again on an outdoor kitchen area in the next month or so. They have been really great to work with, and we are excited to use them again our next project!!

Excellent job from start to finish. Completed quickly and professionally by both the fence team as well as the cement team.

Made the appointment for the estimate, Josh called and had to reschedule due to his child being ill (understandable), finally Josh came out and looked at the property, and said he would get the estimate to us the next day. Nothing came, so we waited and finally I texted him and asked for the estimated and he responded and said he once again saying he would get it to us the next day. I contacted Josh one more time for the estimated and this time he refused to even respond. This is the worst customer service I have ever seen. Maybe he didn't want the job, who knows, either way you need to respond to your customer and be honest. Josh is the owner of the company, I wouldn't recommend this company to anyone. Beware of wasting your time, I certainly wasted my precious time. I can't believe the owner of a company would act so unprofessional.

We had at least 12 bids on the same job. Our first bid was actually NorTex Fence, and we ended up coming back to them in the end. They were not the cheapest, but no where near the most expensive, In fact, their pricing was on the lower end for the work as quoted. The quality of the fence is fantastic, and we're extremely happy with how it ended up. It's a really beautiful fence, the workers, sales staff and office staff were professional, and we're quite pleased. If you're wanting to go super custom, like anodized hinges and latch kits, or a custom stain, this probably isn't the company for you, but they worked fast, efficiently, and the price was right. Highly recommend NorTex Fence!

Old fence was falling down, and these guys were the first company to answer the phone when I called. The work looks great, it was done in a timely manner, and I'm very pleased with their customer service! Would definitely use them again if I had to.

Nortex was very helpful, informative and they did a very good job with our fence, roof and gutters. I would use them again for future services.

All in all I was satisfied with the work. They did a good job, and while one gate settled and would no longer close - they came out the next day and fixed it up for me - so I give them an A and recommend them to you.

We are very pleased with our Nortex fence! Nortex's price was competitive ($1,500 less than the next quote), the work happened quickly and it looks fantastic. They also fixed a location problem I hadn't expected, essentially the taller fence ended at a strange spot in a decorative window--they adjusted it quickly and hassle free. Both the installation crew and the staining crew were efficient, friendly and kept everything clean. Josh was a pleasure to work with and we look forward to using Nortex on a future porch job. I highly recommend!

We shopped around for a fence company and went with Nortex because of their presentation and we saw their work in our neighborhood. We have a huge fence so we were going to do half this year and half next but when the new fence went up we couldnt wait and went ahead with the full replacement. They did a fantastic job. The builders worked in a timely manner, cleaned up as they went and the new fence looks fantastic. We went with board on board cedar and a top cap with trim. They said they included decorative gates but when they finished with them I was shocked at the craftsmanship of the work. It even included a little iron window which is so cool. We are very pleased with Nortex and will be using them for a new patio very soon.

Prior to construction , the owner came out to discuss our needs for this project and provide a price estimate. He was very knowledgeable about this type of construction and really helped us finalize the style, materials and size of the cover we wanted. The crew showed up to start the project ahead of schedule. As we watched the construction progress, we were very impressed with their dedication, skill and attention to detail. Upon completion, the crew cleaned up well. The finished product looked excellent and we received complements from our neighbors. We had a fairly heavy rainfall a couple of days after completion of the cover and there was not even a hint of a leak! We are very satisfied and feel we got a great product at a fair price.

An initial call one week earlier went unreturned, so I called a second time to request an appointment for an estimate to remodel the front and back yard; i.e., rock retaining wall, fill dirt, sod, sprinkler system, fence, grind tree stomps, remove shrubs, and build rock planters. Josh came and took measurements and offered suggestions for the job. He said he would send me an estimate the following day. We have not heard from him again. We are left guessing why. A quick search of his reviews show that he may not do jobs as large as ours; they appear to be in the ballpark of $10k and less. It would have been nice/respectful to get an honest, "Sorry, but this is more than we can handle at this time, or more services than we provide." Maybe it's because they are too busy; it is spring, but we sure would have appreciated that answer than none at all. Just a suggestion, Josh, you seem like a nice guy, but that would have been the courteous, polite, professional thing to do. We gave this company a D overall because at least he showed up for the appointment.