Dill Appliance Repair

I’m not normally in the business of one star reviews but feel the need to write this to make sure people avoid using this company. If Dill Appliance is coming to Your Home ... RUN! Avoid them at all costs. Would you use someone to fix your dishwasher when they don’t know how to turn off the water? NO! Don’t Ever Use Dill Appliance. We’ve used American Home Shield Service for over 10 years. We’ve been very pleased with the companies they’ve sent to work on our different things. But then there was Dill Appliance. I’m shocked that AHS or anyone for that matter would associate with them based on their experience. A few weeks ago our dishwasher wasn’t turning off. We called American Home Shield. Unfortunately we couldn’t have gotten a less prepared person to help. He said there was a leaking part. He then pulled that leaking part off while there was still pressure in the water line, he then broke the valve trying to shut it off. With water flooding everywhere I had to ask him about if he had turned it off. He said he tried. We had to be the one suggesting turning the water off at the street and he said he “didn’t have the tools”. First, how in the world can someone do repair work like that without the tools. Really??? You knew in that moment you didn’t have the tools to shut off the water? Then why in the world would you take something off??? How can someone be repairing your dishwasher when they don’t know how to turn off the line or don’t even think they have the tools for it. Isn’t that 101 for repairs? It was only because my brother was on the spot to tell him that a basic wrench could be used to turn it off at the street ... But the damage has already be done. Our wood floors have been damaged with he water that seeped by the floors because he wasn’t prepared. And worse, knowing he messed up, instead of owning up to it he tried to get me to sign some paper with some bogus job description. Its been 2.5 weeks and its still not repaired and he hasn’t responded to my emails. No apology, no owning his mistake. No suggesting a solution. No submitting it with his insurance. Not even refunding the payment for terrible service. We’re now having to get an attorney involved, my brother to sign an affidavit showing how we both witnessed the negligent and unprepared response. What’s disappointing is he struck me as a nice guy. He just hasn’t owned up to his mistake and responded. And don’t buy any token response this guys lists on here. He may respond to an online review because he wants to look good. But be warned he wont call, email you for a few weeks when you’re needing help. Needless to say, never use the guy again.

Terrible Experience. I will never use this company again. I called Dill Appliance out to fix my washer and dryer. They said they would order the parts but I did not hear from them for approximately a month. When I called, they said they could not get the parts and they would refund my service call fee. It took an estimated two dozen phone calls and approximately a dozen emails before they sent a check which bounced. After about a week, they put funds back in the account but they have yet to pay me for the bounced check fee which they said they would cover. They have not responded to any of my more recent calls or emails

This has been going on for about four months, but here's the short version: American Home Shield sent them out to repair our UPPER oven. During the course of what should have been a minor repair, the Dill service person damaged our LOWER oven beyond repair. It's been months of going back and forth. Mr. Dill initially acknowledged they caused the secondary damage, but has refused to take any financial responsibility for his employee's error now that I require a new oven. I had a Jenn Air double oven, so I got same type & brand. I even suggested that he pay a small portion -- $700 of an oven that retails for $4000, and to cover the installation, but he refused. I DEFINITELY cannot recommend them to anyone.

In August we used American Home Shield to have our dryer repaired. At that time, Dill Appliance came out and repaired it. He was actually friendly and prompt at that time. HOWEVER... in October the dryer once again stopped working and American Home Shield had us call him back out. He came out and confirmed that it was the same part. He said he would order it and get back with us. 2 weeks later he will not return our calls, return our emails, or even respond to American Home Shield. We had AHS reassign a new appliance repair to complete the job he has chosen not to communicate with us about. My of N/A for Price is due to the fact that it was a home warranty job and I do not have any knowledge of what his traditional prices are. Since this review is based on the fact that he has not returned, the Quality is also N/A. I base punctuality on showing up at the appointment time. Though he showed up for the initial visit and even the rediagnosis... he get's N/A since he did not make a final appointment. However, his Responsiveness and Professionalism get an F for ignoring our calls. It is important to note that had the follow-up visit been like the initial visit this review would have been a positive one. However since he has apparently deserted this job this review reflects that.

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