Description of Work: He confirmed the diagnosis of the first company, and ended up replacing the coil and repairing the air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
John M.
07/2013
1.0
heating & air conditioning/hvac
 + -1 more
We were under a 10 year parts and warranty with one year left...Original purchase was made in 2004, June. Called them for warranty repair on 07/08/13. Can't get them to commit to repair, tried to get me to pay for a part they say was added on by us. Finally got them to change their minds about me paying for part after referencing proposal and agreement to them. Supposedly fixed a/c on 7/12 (Friday), but broke again on next day (Saturday of course) Called them out again on 07/15 (Monday) but a/c repairman on vacation....was told I was on list for following Monday 07/22...no show all day. Finally called me around 4;30 pm to say they weren't coming out. On 07/23 (Tuesday), no commitment made all morning so I had to contact my lawyer and reported them to Akin's Army (Fox Channel 26 News in Houston, TX). I then called them and told them what I had done, and finally got them to come out that afternoon to find out that another part was out...... the condenser coils...which had to be ordered from another state. 3-5 days shipping wait...Still not fixed as of today 07/29/13. Don't know when I will ever get this fixed..... CAN YOU SAY FRUSTRATED AND HOT!!!!!!!!!
Description of Work: Having trouble getting them to honor their 10 year parts and warranty and lack of responsivness.
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Service Categories
Heating and Air Conditioning
FAQ
BURT'S AIR COND & HTG SVC is currently rated 3.7 overall out of 5.
No, BURT'S AIR COND & HTG SVC does not offer free project estimates.
No, BURT'S AIR COND & HTG SVC does not offer eco-friendly accreditations.
No, BURT'S AIR COND & HTG SVC does not offer a senior discount.
No, BURT'S AIR COND & HTG SVC does not offer emergency services.
No, BURT'S AIR COND & HTG SVC does not offer warranties.