InHouse Systems Inc

InHouse delivered just what I wanted. When my kids arrive home and enter their code I receive a text message, I also had a doorbell camera installed by them that allows me to see and speak to anybody who approaches my home when I'm not there. The installer was great, my sales associate was amazing and she was very professional. I have spoken with the office staff a couple times and they have gone above and beyond. Another HUGE deal is this company is local and I have been very happy with choosing InHouse.

I worked with InHouse Systems for a few months in developing and installing my home theater. I worked primarily with Nathan Blankenship who is phenomenal in his customer service, responsiveness and knowledge. I asked a lot of Nathan, and he always went above and beyond to make sure that my project went off without a hitch. He, and the rest of the InHouse staff that I dealt with were all very professional and friendly and gave me some of the best customer service that I've found in Temple/Belton. I have a reasonable amount of experience with home theater wiring and install and the job done by InHouse was superb. The final product (my theater specifically) is amazing! To summarize: InHouse was friendly, on time, delivered a flawless product and I HIGHLY recommend giving them (particularly Nathan) a call.

Great, we feel safe and secure. Thank you!

Boy, where to start with this one. I have waited several days just to make sure I have a cool head when I write this review, but even writing it is getting my blood pressure back up. Here is the general situation I was in and then I'll provide all the other things InHouse has failed miserably at. I recently moved into a new home and wanted to bring my 2GIG security system with me. I called InHouse to schedule someone to come out and remove the equipment, but was told that it was just a matter of unplugging it and removing a couple of screws, and then just re-install the 2 screws, plug it in and I'd be back in business. There is MUCH this person from InHouse Security left out. It really wasn't that easy at all. During the installation of the 2GIG Control Unit at my new home, I kept getting calls from the monitoring service. I told them repeatedly that I was trying to get the control head installed and was connecting, disconnecting etc during this time. There were times when I told the monitoring service that and they didn't even ask for my password to confirm. (Is that even possible?) but the problem is that I kept getting phone calls. At one point I was getting phone calls from my old house (I had not moved that far from it) So every time someone entered or left, the alarm would go off and I would get a call from the monitoring service. Finally after maybe the 5th call, they put me in a "maintenance mode" or something like that so they would stop calling. BUT, 24 hours later the same old nightmare continued. Since the business office is closed on the weekends, there was nothing they could do about it, but I was told numerous times that the business office should have flagged my account as in process or in maintenance or IN SOMETHING to indicate that I had moved and was waiting to get all my new sensors connected to the control unit. It was a nightmare of a weekend and incredibly frustrating. FINALLY, the internal battery of my 2GIG Control head died, so it stopped sending out alarms and signals, and the phone calls stopped. So in my opinion, the person who said "Oh it's so easy, just remove 2 screws and unplug it", should have their screws adjusted. Now we get to the fun part. The Estimate Day: In my new home I needed some audio/video wiring ran inside a couple of walls and asked for a "consultant" to come by and give me a quote. After calling him twice and waiting for over a week for him to call me back I finally called the office twice more and he finally returned my call. He came out and determined I needed a "translator" to translate the existing sensors signals from GE (General Electric models) so the 2GIG Control Head could interrogate those sensors. He gave me a quote for the translator and it was pretty expensive. After being billed I discovered the translator for HALF that price. I feel like I was taken advantage of in that regard, but I should have done my homework and purchased the translator on my own. The Actual Service Day: Then when the guy finally came out, he looked at what I needed for cabling and we sat down talked about it and he said he would get with me the next day (Friday) to give me an estimate. Well, Friday came and went. One week came and went, two weeks came and went. Then the guy came out to actually install the overpriced translator, I told him about all the problems I was having. He said he would make sure "the boss knew about this" and get someone to call me about the audio/video wiring work I needed. No one called. They guy did a pretty good job EXCEPT he forgot to get one of the sensors for french doors that go from a bedroom to the outside patio connected... so all doors were connected.. except the door from the room that I sleep in. I hope you can see the irony in that. The Estimate that I Never Received: So no one called. No One. I called again and explained that I had not heard back in 4 weeks from this guy (and gave the name) and she said ok I'll call him and let him know. She got his voice mail, and left him a message and also said she would follow up with him the next day and I would definitely hear from him. That was over a week ago and no one has called me back. Again. am in the process of finding someone else to do the audio/video cabling work, or do it myself. I can say without hesitation, that I fully regret doing business with InHouse Security and will not recommend them to my friends, or even to people who are not my friends. They have consistently shown they are not capable of following up. They have consistently shown that they have not grasped the common tenets of Customer Service and Customer Satisfaction. I apologize in advance for typographical and grammatical errors.

When moving into our new home, we felt it was time to review our security system and look for opportunities for improvement. We shopped around and ultimately selected InHouse. We are SO pleased. Our new system is fantastic! We went with a wireless system and we love all of the fantastic features (i.e. multiple codes for different users, text messaging when someone enters the house, ability to set the alarm from a remote location, etc.). We also added a few additional items to make the house a little more secure. InHouse offered very competitive pricing and their installation team was prompt, courteous and knowledgable. Shortly after installing the new system, we accidentally set the new alarm off. We quickly shut it off (within 5 seconds) but the monitoring system was already calling us. With our old system, we accidentally set off the alarm and could not get it shut down for several minutes. It was several minutes before the monitoring service contacted us. In the event of a real emergency, every second counts, so we all feel comfortable knowing that their response time is so quick! Overall, I don't think you will find anyone better in the Waco/Temple/Killeen area.