I've heard good things about this contractor, but that must only be on new installations. We used them to replace all the screws and correct any flashing issues in our sheet metal roof a few years ago. But we continue to have problems; we still have flashing issues and have found a place where no screw was ever replaced. We had them come back to deal with these issues in Nov., but they said they would have to return to do additional work. They've never called back. My biggest problem is we don't get call backs. They can't usually give a firm date to check problems or to do the work. It's whenever they are in the area. We've finally decided not to use them anymore. We'll find another roofer. They may be great for new installs, but if we can't get them to follow up on repairs, we don't think we want them for a new installation.
Description of Work: A few years ago they replaced screws and repaired flashing on our sheet metal roof. Most recently, they came out to try to fix new leaks.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$150
Response from A & B Sheet Metal and Roofing of Taylor Inc
We regret this situation and understand the customer’s exasperation. We definitely have had challenges this past year in trying to keep up with increased call load. The fact that we’ve had more than one customer voice their frustration about callbacks makes it a pattern which we have addressed by hiring additional personnel, referring repair calls to other qualified local contractors, and making a concerted effort to assure no one ‘slips through the cracks.’ As for the customer’s roof, it is an unfortunate circumstance and contributing factor that the installation was not done correctly by the original installer. Our attempts at intervention were not sufficient to alleviate the issues inherent with this level of workmanship. It became our opinion that the only real fix was to start over but we were willing to try a few other measures to help the customer out. We were remiss in not letting the customer know it would be some time before we could get to it due to prior contracts. Additionally, we should have given them regular updates as to our status. We do sincerely hope they are able to locate a roofing contractor who is able to give them quality help in a timely manner.
Haddon R.
11/2013
5.0
roofing
+ -1 more
Work was satisfactory. We had one issue. We requested that they give advance notice prior to initiating work so that we could secure our two dogs. They arrived without prior notice opened gate and let the dogs out. We spent two days looking for one of our dogs.
Description of Work: Replaced existing roof on private dwelling with a metal roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Response from A & B Sheet Metal and Roofing of Taylor Inc
There was definitely a communication error between the office and field personnel which led to our crew arriving before the homeowner was aware they were coming. We were very upset ourselves the dog had escaped due to our error, because we know that pets are family members. Our office immediately contacted all Animal Control services and animal shelters in the area and all adjoining cities. Additionally, our owner and our office admin gave the customer their personal cell phone numbers and offered to come help look for the dog that day and continue through the weekend if needed. Fortunately for all, the dog was found safe. It was a potentially heart-breaking lesson in the importance of not only good but consistent communication, as well as the need for situational awareness by all crew members at a job site.
Thomas S.
07/2012
5.0
gutter repair
+ -1 more
A and B was excellent. They were very efficient...they got the job done in two days. They put in quality materials and they had the most competitive price of all the estimates I got.
Description of Work: I used A & B Roofing to put in gutters for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Larry W.
04/2012
5.0
roofing
+ -1 more
They were quick, professional and they did everything right. The flashing was right. They did not cut any corners. I had gotten two other bids and they wanted to cut corners and do things cheap, quick and dirty. They did not have the highest price. They were a couple thousand dollars down from the highest bidder. Their price was good. Their quality of work was good. Their responsiveness was great. I had a contract with them, so as soon as they had my down payment, they came two days later and started the work. They were very professional. They knew what to do and did it right in the order they needed to do. I would use them again in the future.
Description of Work: A & B Sheet Metal & Roofing did a complete removal and replacement of my roof. They took off the steel roof that was on my house that had been poorly installed with poor material, and they took the steel off and they took the composition off down to the decking. They built it back up with a moisture barrier, 1 x 4” glass and then steel on top with proper flashing all around.
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Service Categories
Roofing,
Gutters,
Homebuilders,
Air Duct Cleaning
FAQ
A & B Sheet Metal and Roofing of Taylor Inc is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
A & B Sheet Metal and Roofing of Taylor Inc accepts the following forms of payment: Check,MasterCard,Visa
Yes, A & B Sheet Metal and Roofing of Taylor Inc offers free project estimates.
No, A & B Sheet Metal and Roofing of Taylor Inc does not offer eco-friendly accreditations.
No, A & B Sheet Metal and Roofing of Taylor Inc does not offer a senior discount.
No, A & B Sheet Metal and Roofing of Taylor Inc does not offer emergency services.
Yes, A & B Sheet Metal and Roofing of Taylor Inc offers warranties.
A & B Sheet Metal and Roofing of Taylor Inc offers the following services: Residential & commercial New Construction, Re-roofs, Gutters Repairs & replacement & duct work. All types of roofing.