Wood And Wood Plumbing

This is the most disrespectful service provider I have ever dealt with. First of all, I waited 3 separate days for them to show up. On the first scheduled appointment, the office called me and asked if I could be moved from Friday to Monday. I said OK. On Monday, I missed a call from the "technician" and wasn't able to call back until 45 minutes after his call. After leaving a message, I got no call back, but an automated text that I was scheduled for a slot 2 hours later that day. I called again and got no response. The end of the time slot went by and I texted the technician. I was informed via text that you have 30 minutes to respond to a phone call from the tech. If you don't respond then you get rescheduled. Two times they rescheduled me via text message and would not answer phone calls to set a time. Then, the "technician" wanted pictures of the valve they were supposed to be testing/replacing instead of showing up to actually look at it. I sent pictures at 8:00pm that night. Then at 7:15am I received another text saying that the concrete would have to be busted out to get to the valve. He wanted me to call a concrete company to remove a section of concrete, again based solely on pictures. This would be hilarious if it wasn't so ridiculous. When they didn't show up for the third time, they stopped responding to all calls and texts. They clearly do not want nor need our business, and based on this, we don't want or need their service.

They were prompt, clean and did the job and left. I was pleased. I would recommend them for the services I had. They did a good job and took their time and made sure everything went properly before they left.

Arrived on time on a VERY cold morning, called first to tell us they were on their way. Showed them where the leak was and where to turn water on and off and went in the house. They had to crawl under the house about 50 feet to reach the leak. They came prepared, fixed the leak , showed me the piece they replaced (a tee connection) and left.