Sugar Land Electric

I have used Sugar Land Electric since 2011. They have probably been to our house/s 15 times over the years. I've always had competent technicians, quality work performed, and reasonable pricing. I have strayed off the path 2-3 times in the past and used other more expensive electrical companies. I always preferred Sugar Land Electric. By the way, they don't just service the Sugar Land area.

Making appointment was great. Receptionist/dispatcher was courtesy & professonal. Tech did good job but did not complete. Called and spoke with Owner after many weeks & attempts, very rude, and unprofessional Was hung up on, work never completed. then a month later I receive a phone call from an Spanish speaking lady stating I owed her company money. After explaining to her my experience & I would be more than willing to pay if the work would get completed. She yelled said this was her company & I better pay now Well... Let's just say the call ended Would not recommend this company to my worst enemy

I called Sugar Land Elect and asked if they installed Wi-Fi Thermostat, I was assured they did. When Tech E came out, He had no clue but worked on it anyway. He called a few times back to the office for assist. He finally got it to work or so I thought and charged me for the install and time for assist. I did speak w/owner which he reduced the rate since he knew of the situation bc Tech didn't know. Repair was during winter and had no cause to control units for cooling until now; Turned the air on manually, my upstairs thermostat went blank, when it finally came on, It blew hot air, ok NP, a/c issue, nope, thermostat kept running heat & wouldnot shut off; dnstairs blinked on/off would not come on manually or other wise. Called Sle for assist/warr anything and the lady on the phone refused to call a Tech nor owner and advised me to call someone else bc it wasn't their problem. Would not address my concerns about the repair...NOTHING!.she said we don't do Wi-Fi

I sent initial message via Angies list and received an immediate response saying they would have an estimator contact me. After a few hours I called back the same day and was told an estimator would call to schedule an appointment. I waited for a call the next day and none was received so the following day I call again and attempted to schedule an appointment. I was told that they could only provide a 4 hour window as to when the estimator would arrive. I told company representative that there are other companies who are more responsive and place a greater value on my time and that I would look elsewhere.

very good, tech arrived on time and did a great job

I believe I was taken advantage of by the tech. My oldest son was visiting (23 yrs old) and I asked him to be there for the install because I had to work. The tech arrived, looked at the job and didn't give an estimate before the starting because I clearly would not have authorized my son to approve any high estimate. The rates were $125.00 minimum for an hours worth of work. The install was straight forward go up in attic, cut hole, install outlet, run wire to switch and done. I could have done this myself easily within an hour as I have done outlet installs before but I wanted it done professionally and didn't want to take the chance of Messing it up. Well since the tech didn't give an estimate when he finished he told my son the job was $319.60. My son called me and told me the price and I about flipped out. I told him to put the tech on the line and when I confronted the tech he attempted to tell me the job took over 2 hours plus parts. (A $3.00 non GFI outlet and some cable) which totaled $319.60. I asked the guy if he was serious and he said yes that's how much it cost. Well because my son didn't get an estimate, I was left with no option but to pay this ridiculous fee. I actually didn't look at this guys work until a couple days later and when I finally went up to look at it I was again angered. The tech left drywall dust all over the floor and movie chairs. He also cut too much drywall at the light switch and the face plate is not big enough to cover this new groove he chiseled into the wall. Also there was drywall residue left on the floor at the switch as well. This work was performed over 3 weeks ago and I am just now leaving feedback. I did this because I didn't want to put a whole lot of emotion into it and go on a long pointless rant about how horrible this company was. I needed to simmer a bit and see if I still feel as though I was taken advantage of. Well after 3 weeks of cool down I know I was taken advantage of. I will not be using this company again that's for sure. I chose them because they had an A rating on Angie's list. It just goes to show that not all marks reflect accurately. I leave this here for you to make your own decision when choosing an electrical company for your household needs.

It went well! Rey showed up on time, was professional. Got the job done (I had the part) in less than and hour and was down the road. Punctual, the rate was fair and no nonsense. These guys will get my first call from now on.

It went terrific. Randy Deyo and his staff are absolutely terrific! We are going to have some additional remodeling done and I will be calling Randy for that!!

Work was done very well by Rey. He was very professional and courteous.

John from Sugar Land Electric jumped in and quickly fixed the problem with the crossed circuits. He then found diagnosed the switch with the wrong neutral and quickly fixed that. It ended up costing much less than I expected.

Had a complete panel replacement for a 25year old house that had questionable remodel work done in the past. Dave was great during the work assessment and Roy did a fantastic and clean installation. Great company to work with

The circuit had a current when tested, but not when loaded. Rey identified the problem quickly - faulty dimmer switch - and corrected it. He also fixed the root of the problem - a poorly installed junction box - that caused the initial short, which fried the dimmer. He even offered to to complete the install of the chandelier (including all globes and bulbs) that I stopped installing once I noted the problem. Prompt, quick, friendly service. I highly recommend.

They did a great job for a reasonable price

Everything went great. Had called other electricians, and they were unable to come out for over a week. REY with Sugar Land Electric was able came out within a day or two. He fixed the wiring of the outlet quickly. We also had an issue w/ another outlet. It sparked when we would plug the lamp in. He looked at the outlet, and advised the problem was with the lamp plug. A less trustworthy electrician may have charged us to "fix" the problem. He offered to take a look at anything else- there was nothing at the time, but we will certainly use him again in the future. A week after the job, we received a thank you note in the mail. Very nice touch...and goes a long way with us. No one does that anymore.

Everything was awesome,Josh did a great job installing the equipment and explaining everything. We will definitely call again in the future.

It went well, they came with the needed parts, took care of the issue and worked well when they were done Since they charge by the hour do not do lots of talking....

Rey did fantastic job at my home. This is my first call to SugarLand Electric. They did perform as my expectations.

Performed excellent service. Arrived within the timeframe given and was very professional.

We made an appointment about a week in advance with an arrival window of 8-9 am . The night before the appointment, we received a call confirming the arrival window. At 9:15 am, when no one had shown up, I called. I was told that X had slept late and was on his way. There was no apology offered for the inconvenience. At 10:30, when still no one had shown up, I called again. I was told they would call X and see where he was. I was told he was in the area getting gas and would be right there. Again, no apology was given. X arrived about 10 minutes later, and did not apologize for being 1.5 hours beyond the close of his arrival window. X did an evaluation and could offer no real solution to our issues, other than to tell us to call CenterPoint Energy to investigate our transformer or investigate our underground wiring for which he provided a quote. He then wrote up our bill for the service visit. He explained he had to charge us for the full 1 hour minimum (he was only there for 1/2 hour) and no consideration was given for the fact that he missed his arrival window by 1.5 hours.

It went well, fair price and it was done in time before the stove arrived. Over all very happy with response and service , the plug was installed before the stove came

They could have kept me informed on what was going on. I had to keep calling back many times to make sure that something was happening on my order because I would go weeks between any kind of status update. When they finally changed the light bulbs they still didn't get all the light bulbs and I just suddenly called back and said I won't be needing their help anymore.

They were great, on time and quick.

They were phenomenal and went above and beyond. They were very professional and we truly appreciated being able to work with them. We could call them again if we ever needed any other electrical services performed.

The details: I called for an estimate and quote for 1] changing a light fixture and 2] getting some light work estimate on my backyard. I spoke to a lady by name of Rebecca [ I think]. She told there was no charge for the estimate and that a technician would come and tell me how much it would cost and then I could go ahead if I liked it at that time. The technician told the hourly fees for changing the light fixture, which I was ok with [but he did not give me estimate of the back yard work before hand]. So he started the work and despite not completely finishing it meaning he left the cover on it and then told my spouse that he was done and he can look at the back yard and give an estimate [as I had just gone an errand]. He spent a good 20-25 min on that and then came back to finish the work as he wanted to save some time for me [LITTLE DID I KNOW THAT HE WAS INCLUDING HIS ESTIMATE TIME WHICH HE WAS SUPPOSED TO DO BEFORE HAND ANYWAY AND HAD I LIKED IT ONLY WE WOULD GONE FORWARD]. I HAD TO TELL HIM TO STOP AT THE END SO HE DOES NOT TAKE HIS OWN SWEET TIME CLEANING UP AS WELL. FOR A JOB WHICH WOULD DEFINITELY TAKE UNDER AN HOUR HE CHARGED BE 1.5 HOUR ALL THE TIME KNOWING THAT HE WAS GOING TO INCLUDE HIS TIME TO GIVE THE BACKYARD ESTIMATE IN HIS ACTUAL JOB. Bottom line - beware of these guys. They may do a decent job in the electrical department but i would be very careful of the tactics they use to rob you of more money. I even called their shop back and Rebecca was not there but the gentleman was trying to tell me how there is no 'free estimate'. Really if there was no such thing as an estimate [which by the way a lot of people provide] maybe I would not even started the work with these guys. I am a professional too and these people think they are very smart and include all these tricks into their armor to rip off clients- THE ONLY ABSOLUTE ONE THING I HATE. I DO NOT MIND PAYING A HIGHER CHARGE PROVIDED THERE IS NO EFFORT TO CHEAT. I ABSOLUTELY WILL NOT USE THESE GUYS AGAIN. I WOULD RATHER PAY SOMEONE WHO CHARGES MORE PER HOUR AND ARE STRAIGHT FORWARD THAN THESE GUYS.

After several emails to the Company via Angie's List and several promises, I have yet to receive a quote on the project. Basically paid for someone to come look at my problems.