QUALITY POOL SERVICE

Mike took great care of me. I manage several residential pools, and recently one of my contractors tried to rip me off. He told me I needed either a new pool heater for $3500 or to replace the blower for $650. Both of these estimates seemed high, so I called Mike for a second opinion. After inspecting the overall condition of the heater, he advised me that replacing the blower was all that was required. That there was nothing else wrong with the heater. His bill was $450, much more in line with what I was used to paying. I have used Quality Pool Service on all of my Sugar Land area pools for over 5 years. He does a great job, and is always honest and fair in his estimates. I highly recommend him.

After 3 months I started to notice algae in my pool. I ended up switching to another provider that quoted and fixed the issue for $600, instead of almost the double. When asked him to stop the service, the owner/manager was rude, finally called me back and sent a bunch of invoices to be paid. I think everything could have been solved with a better communication But I would have never treated a customer in such a rude manner. He event sent an email where he was evidently upset buy me canceling the service. I would have either expected a more passive answer or better yet, a suggestion to improve or keep my business. I paid him every cent on unpaid invoices that I never got because he was sending them to my wife to another email. I am glad I got rid of this rude and nasty vendor.

Jimmy at Quality Pools is very helpful and prompt and his quotes are reasonable.

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Personnel arrived on time, were informed and completed the repair in good time.. Would use this company again!!

Jimmy was fantastic. He took his time to evaluate all the problems with the pool equipment and the pool itself. It was a swamp. They power washed the entire patio area, replaced all of the defective equipment, and power washed the pool and time. They even saved and quot;Mr. Turtleand quot; who had set up residence in the pool and set him free. We had a sparkling pool three days after they started. We are now on their weekly pool service. A+++++++++!

My wife and I moved into a previous owned home with a spa installed by the previous homeowner who was knowledgeable enough to do the job but not do it to code or to industry standards. We knew the spa needed work. We called Quality Pools and asked if they could come take care of a leaking pump and to have them explain the workings of the system as we didn't even know how to heat the spa. Based on the initial review a quote was given and agreed upon. As Mr. Riley began work he found multiple cases of things jury rigged or installed incorrectly. All through this process, which was originally thought to only take a few hours work, Mr. Riley apprised me of the problems he found, explaining in details how things should be and how that contrasted with what he found. He continued to work, never once asking for an increase in the cost and standing by his original estimate, despite the work taking several visits over the span of multiple weeks that included the 2012 Christmas season. We told him that we weren't in a hurry and that given the problems we would accomodate his schedule; we just wanted it done right. It took a while but I cannot say enough good things about his handling of very messy wiring and unconventionally installed equipment. We now have a spa that works properly and is safe.

Job took a week to complete. Went well and happy with finished product. Very nice company to work with.

The owner of Quality Pool Service Mr. Mike Raley and his administration of my account was horrible. After 3 months of service I called him for and invoices so I could pay but got no response. He did explain that he had a problem with his computer and was trying to correct it. After 6 months of his service I finally started recieving a bill but just started paying the monthly charges of $150-160 per month.thru June/July 2008. I then asked for an itemized accounting report of charges and when the service started but have never recieved anything until August/September when I recieved a bill in the $1100.00 range.(which now started attaching $25.00 late fees) I again called (no response) and then email him telling him that I do not agree to late fees as he still had not provided me with a list of monthly charges. My last conversation by phone with him was that I would pay $500.00 and pay the balance by Dec. 31, 2009 and decide if I still wanted his services. I delayed to pay him by 1 week as I own 2 businesses and went out of town and forgot to send him the check. I did write him a check #4800 for $500.00 on Sept.28, 2009 and then recieved the email from him listed below. I am a business owner also and am appalled of the treatment by Mr. Raley. It seems to me that he is now threatening me but you decide for yourself. This is his email sent to me today 10/02-09........................ You have to understand something...right now you as a customer are of no value to me and can be easily replaced. You are costing me money and I am not in business to lose money. With this attitude of yours, I will make the decision for you. You are fired. Service has been terminated as of October 2, 2009. A certified letter will be sent informing you of the balance owed. If there is no response, then a Constable will serve you with a small claims writ and I will take you to court. Any attempt to contact an employee of Quality Pool Service other than myself will be regarded as harassment and will be dealt with accordingly. Good luck finding another pool company...I have many friends in this business. Mike Raley Quality Pool Service 281-235-3669

Our pool hadn't been cleaned in about a year, so it didn't look too pretty (green). Quality Pool Services emptied the pool, cleaned it, cleaned the skimmers, cleaned the filter cartridges and restored the water's ph balance after it filled. The service performed was timely, professionally done and exceeded our expectations. Our pool is about 10,000 gallons, so I expect the price was based on various factors such as our pools size, etc. We decided to also continue to use Quality Pool Services for the monthly maintenance of our pool, too.