Got quote from Quality Fences to replace 18 year old wood fence. Also gave neighbors on either side quotes and we all used this company to fix our fences. Generally work and materials were fine for 3/4 of the effort. They put in new treated pine posts and rails with western red cedar fence pickets. Response times during quote processs were mixed. Overall process took a couple months, summer weather played a factor, there was a shortage of material, but there was clearly a delay in execution. Commitments made with regards to timing were not kept on multiple occasions and while the majority of work was eventually done after a couple of weeks with little progress and no response to messages left with owner of company. After no response for over a week I took this past weekend to tackle the last bit of finish work on the fence myself by putting in missing nails, finishing up final trim that was incomplete, cutting down a post, and finishing installation of gate hardware. One latch was not properly installed and I fixed it, I purchased additional latches to finish the work myself. That being said the fence looks pretty good. When John is engaged (part of the time) you are pretty happy but then it seems he just didn't see this one through all the way as I would have expected. Entire project took much longer than anticipated.
Description of Work: Needed wood fence and gates replaced.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$4,100
Response from Quality Fences, LLC
I'm very sorry that you feel this way we did a great job on your fence and a super great price.. There was a mixture between quote and the go head between all three neighbors to start the project and the meantime we had lots of rain and other jobs booked... I have no control of weather! And I am also very sorry about the cedar shortage we had there for about a month and a half to two months I have no control of that that I had to drive on the far side of town my fence suppliers Home Depot Lowe's nobody had Cedar pickets for about a month-and-a-half two months.. Into the next part gate latch not put on properly.. ?? We've put on hundreds of gate latches and I've never had somebody ask us to redo the gate latch because it's incorrect... But hey there's a first time for everything... I do remember you buying some Pacific at top of fence pole latch... I COULDN'T INSTALL IT FOR YOU...It would be the gate latch that you purchased that was because you requested some special gate latch and I did not hook it up because it WOULDN'T WORK with the frame that we build for Gates.... And last but not least you text me after I called you and said not to worry about it you were going to install gate latch throughout the weekend, and also said we left a hammer there and if I would like to come and get it.. To the last text you sent me I did not respond you are correct you can have the hammer... And again very sorry that you feel this way I tried to keep it where all my customers are happy have Smiles on their face when they pay me final payment.... And for anyone reading this I'm very sorry we try to have the best customer service possible but out of hundreds of customers you're bound to get one or two unsatisfied.. We strive to try to keep the best customer service possible....
Contact information
3130 Grants Lake BLVD #19222, Sugar Land, TX 77496
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Service Categories
Fencing
FAQ
Quality Fences, LLC is currently rated 2 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 6:30 PM
Tuesday: 7:30 AM - 6:30 PM
Wednesday: 7:30 AM - 6:30 PM
Thursday: 7:30 AM - 6:30 PM
Friday: 7:30 AM - 6:30 PM
Saturday: 7:30 AM - 6:30 PM
Quality Fences, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa