MY FLOORING AMERICA

My Flooring America is extremely professional, fair priced, especially Chip Reeder who does exceptional work in the original sales, and assisting in the coordination and flexibility in scheduling and installation process, for my replacement flooring. The company installers were conscientious, courteous and did quality work, as compared to Big Box stores. I would not hesistate to recommend My Flooring America and Chip for any flooring projects in your home or office.

Our salesperson was great up until he made the sale, then we never heard from him again - even after reaching out for help. Our tile installers were AMAZING! Tran and his father Mr. Tran were true artisans. Our carpet installers did not do a great job and managed to do a lot of damage unfortunately. After trying to reach out to the company THREE TIMES (reaching out through their website and emailing specific people within the company), I have yet to receive any feedback. Bottom line, you cannot count on this company to resolve any issues after you pay them.

Let me start off by saying this company has made a lasting good impression on me. From the initial conversation with Mark (our salesman) to the installation to the warranty work thereafter! You can tell a lot about a company when they stand behind their warranty. A couple of years ago I had polyester carpet installed in all my rooms. The carpet install was done in an efficient and professional manner, however my carpet had a defect. Because it came with a 20 year warranty I contacted My Flooring America and put in a claim. An adjuster came out and took pictures and forwarded his findings to the manufacturer. Within a couple of months I was informed that my claim was approved and all I needed to do was schedule a date to have new carpet installed (at no charge) Before I got around to scheduling my carpet install my house was flooded by HARVEY!! :( I called them and explained the situation and they were very helpful and sympathetic towards our situation. Long story short, I ended up having to reschedule the carpet install 4 TIMES due to repair delays in my home. Danny Vasquez in the scheduling department was awesome! He worked with me every step of the way. I was even given a 50% discount on new padding!!! I upgraded to a softer and thicker carpet for a few extra dollars and couldn't be happier with it. The installers called before coming and made sure everything was left clean and in order. The rooms look amazing! We have finally moved back in to our home after 5 months. Its good to be back. Thank you My Flooring America for taking such good care of us in our time of need.

Good company. They do what they say they will do. They stand behind their products and service.

They were able to find matching flooring at a lower price. Timing was set to fit my schedule. The craftsmen were on time, friendly and courteous, and meticulous in the installation. I will definitely use them again.

He was nice enough and gave us the impression he " would take care of us". He seems to have way too much on his plate and poor communication and organization. We went elsewhere.

It went well. Only thing I had a problem with is with their contractor. We just had a miscommunication on who was going to take the furniture and everything out but it worked out. The price is about average. Everything was resolved.

Seemed OK at first. CARPET IS REALLY BAD. NOW, FOUR YEARS LATER THEY WILL NOT HONOR THE WARRANTY. The worst part of all this is that I contacted them on 5/21/2015 and as of today (7/3/2015), I HAVE NOT BEEN ABLE TO GET AN ANSWER FROM THEM ON A FINAL RESOLUTION TO THIS CLAIM. They stated that the claims process takes 4 to 6 weeks. I'D LIKE TO POINT OUT THAT I WAS NOT GIVEN 4 - 6 WEEKS TO PAY FOR THE CARPET, I PAID IN FULL BEFORE THE INSTALLATION. TIMELINE: 5/21/15 - I contacted the store, was told I would be called back within "a couple of days", nobody called me back, I had to call back SEVERAL TIMES UNTIL I WAS FINALLY ABLE TO GET THEM TO SCHEDULE A CARPET INSPECTION 6/10/15 - Carpet inspection took place, was told to wait until 6/22/15 while they filed the claim with SHAW 6/23/15 - SINCE I HAD RECEIVED NO UPDATES FROM THEM, I CONTACTED THEM AGAIN. At this time, they stated that SHAW wanted receipts for professional carpet cleaning. I submitted the information (cashed checks showing the CLEANING COMPANY NAME AND THE AMOUNT PAID) on 6/24/15 and was told that a SHAW representative would contact me to schedule a SECOND INSPECTION by END OF DAY ON 6/26/15. 7/1/15 - I HAVE NOT HEARD FROM EITHER MY FLOORING AMERICA OR SHAW SO I CONTACTED THEM AGAIN. I was informed on 7/2/15 that the receipts I submitted DID NOT SHOW THAT THE CARPET HAD BEEN PROFESSIONALLY CLEANED AND THEY WANTED A DESCRIPTION OF THE CLEANING METHOD AND AN "ACTUAL CLEANING BILL AND THE NAME OF THE COMPANY THAT CLEANED THE CARPET" (which was ON THE FACE OF THE CHECK). As of today, 7/3/15, I just want them to FINALLY GIVE ME AN ANSWER AS TO WHAT THE RESOLUTION TO THIS IS GOING TO BE. The carpet they installed is GARBAGE.

The product was nice and the salesman was very helpful. I was promised to have the quarter rounds installed on the floor but when the crew arrived they said that's something they do not do. They gave me a gift card instead because of the confusion.

We replaced all of the flooring in the home and had carpet, tile, and hardwood flooring installed. This was a big job and took several weeks to do. There were three different crews for the different types of flooring. So happy we went with My Flooring America, lots of choices of flooring and great scheduling and service. The floors look great and the installation went very smoothly (well as smoothly as replacing all flooring at one time can go. :) All of the floors have a warranty which is great. I found the prices to be reasonable, not cheap, but good products and installation was impeccable. I'm done doing floor for a while, but I definitely recommend this company.

They did an average job. They had to come back a couple of times and redo some things.

Selection: Poor, but we found something that would work. Service: Very poor communication and horrible execution. Business systems: Very poor. It took them but a moment to swipe my credit card and now the task of returning the money is so complicated that they can't get it done. This is the most incompetent business that I have delt with in years. They blame their corporate headquarters for the delays and apparently it is my fault for not following up with the store to see why they haven't returned my money.

I had a good experience with them. Mike Furin is the owner. They were prompt and efficient. I think they were recommended by my insurance company.

It went well. I did find a mess that the worker left and I called the store, and the manager came over and took care of it right away.

They did a masterful job. They were timely and their work was impeccable. They did replace one board but that was not their fault and there was no problem. Their price was somewhere in the ballpark. If I got the wood I wanted, which I did, and put in like I wanted, which they did, nobody else would have been able to do that. I've got their name right here. In fact, if I ever have troubles with floor, they'll be the first I'll call.

Ripoff. Open ended pricing. Poor salesman.

First, let's talk about the 800 lb gorilla; the price. I've seen reviews complaining about their prices. I thought the price was a bit high, but competitive. I was told the price up front and it never changed... no hidden costs. The rubberized gym flooring is a specialty item that is very expensive; regardless of where you buy it. I worked with Jay Beard... and this is the most on-time guy I EVER met. I have a watch that is synchronized with the atomic clock in Colorado. Jay said he'd be at my house at 1pm and my doorbell rang at 1pm... almost to the second. I'm sure that was just luck, but showing when you say you will is part of doing what you say you will. Jay and MyFlooring America did both. They moved furniture and re-secured sub-flooring where necessary. They were here over a 3 day period and never left the house in shambles. Everything picked up and cleaned up at the end of each day. When they were done, they put everything back where they "remembered" it was... a few small items didn't make it back where it started... but all the big furniture (beds, dressers... etc) made it to the correct rooms. Just an FYI... they don't/won't move electronics... Stereos, TVs, DVD players, DVRs... etc. The quality of the materials and workmanship is beyond reproach. My wife and I are thrilled with the results. Would I use them again... definitely. Would I recommend them to my friends... definitely. When I finish remodeling my first floor, I'm planning on having them back in to do the flooring there... another 2000 sq. ft.

We took advantage of their Labor Day special and purchased carpet with free installation from their Katy store. I think we got a pretty good deal at about $4.50/sq ft for the carpet and pad that we chose. The sales person even came over to take measurements on labor day weekend, using a very cool program on his laptop that calculated the square footage very accurately with minimum waste, taking into consideration the direction of the pattern of the carpet. We did not schedule install until mid November and they were OK with that. In fact, we ended up moving up the install date two weeks and they were OK with that too. We had added two special requests to our order; to screw 1,000 screws to the upstairs sub floor (which was 2x4s that had been lying lose for over 20 years, causing it to squeak when you walked on it) and to do the bottom step of the staircase in wood to match existing wood floors. By the time the install date approached, the sales person that had agreed to our special requests had left the company. We thought for sure we were not going to get this work done as previously agreed. However, the install personnel made an extra trip to Home Depot to get us the requested 3 inch screws and quietly and painstakingly spent two days carefully screwing down the boards and installing the carpet. They did it without complaining or arguing and left the house very quiet (no more squeaks!) and clean. We expected the worst service (we usually pick the worst contractors for some reason) but were pleasantly surprised. Thanks for a job well done! Can't wait to have the wood on the bottom step of the stairs installed this Friday (I guess that is a different trade/job/personnel).

They arrived late both days and I could barely communicate with them as they spoke minimal English. When the. It was only after they finished the bathrooms I was told they do not put back the toilets and I would need to call a plumber. There was also a disconnect as to what the store told me I would need to move and what the workmen told me I would need to move.

They came out and they wanted to make sure that my floor drys out before they go ahead with the work. They speak a good language and want to make sure they can get the floor back to the way it was before the water damage. They have been very responsive with the whole situation so far and in a few days, they will take the whole floor out and re-due the floor.

They were very professional but the service man assigned to us wasn't very knowledgeable about the flooring. The prices they offered were rather high but the installation work was beautiful. They were on time every time and did a great job after the initial first consultation. I think that if I would have had a choice I probably would have chosen some one else, but My Flooring America was chosen by my insurance so I had to go with them. I would use them again in the future only if they offered better pricing. The charge you for everything, including moving your furniture.

They were very nice, on time and followed up with me. The price was just a little bit too high.

Excellent job from beginning to end. The workers came early in the morning and stayed until 5:00 p.m. and always cleaned up so I didn't have to. When they finished he job, they came in wiped down the walls and dusted so I didn't have to. Kudos to My Flooring America.

It was a great experience. The floors are beautiful. The crew did a marvelous job. They arrived on the date promised (one that we picked out) and on time. They obviously knew what they were doing and were very professional. They put in a long first day and finished on the second day. We would definitely use this company again.

I was very happy with them. My house is very old. It was built with wood floors through out. Later, there were linoleum and vinyl floors put in. I had them remove all the floorings and later they sanded it. They put down a new vinyl floor in the kitchen. They did an excellent job. The work cost me $1500. I got top-of-the-line vinyl flooring. They worked on the floor all day long to get it perfect. The guys, who put the flooring down, were excellent. They were perfectionist. I didn?t have to tell them to do the work well. I was happy with the whole experience. I think they are a reputable company to work with for flooring. Their price was fair and they were professional. I will use them again in the future.