I had read a good review of this company on Angies List. I called the HPCS owner and he was able to send a technician some out the same day. The owner, about whom the good review had been posted, didnt come out, but I figured any tech he sent should be good. Unfortunately, that was not true. The tech was very prompt but didnt appear to be very knowledgeable and was not professional at all. He worked on my computer for six hours during which time I could hear him venting his frustration. He also used my bathroom without asking -- I certainly understand someone's needing to use the restroom but every other serviceman has always asked first. (I could tell that he didnt wash his hands before he went back to using my keyboard.) After he left, I had many problems with the computer and had to pay a repairman from another computer company to repair what the HPCS tech had done.
Description of Work: He tried to repair a virus infection but couldnt do so and had to install new OS.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$250
Cindy H.
04/2007
5.0
computer repair, computer sales
 + 0 more
Scott is very dependable, honest, and extremely knowledgeable. He has become a personal friend and I highly recommend him.
Description of Work: Scott has been our computer consultant for several years. We have bought computers from him. He has set up a network in our home. We have consulted with him regarding purchasing new computers. He has helped our daughter over the phone with problems she was having with her laptop while away at school. He regularly updates and "tunes up" our computers when we need him to.
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Service Categories
Computer Repair,
Computer Sales,
Phone Sales,
Internet Service,
Voice Mail,
Phone Wiring,
Computer Training
FAQ
HOUSTON PROFESSIONAL COMPUTER SERVICE INC is currently rated 3.5 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
HOUSTON PROFESSIONAL COMPUTER SERVICE INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, HOUSTON PROFESSIONAL COMPUTER SERVICE INC offers free project estimates.
Yes, HOUSTON PROFESSIONAL COMPUTER SERVICE INC offers eco-friendly accreditations.
No, HOUSTON PROFESSIONAL COMPUTER SERVICE INC does not offer a senior discount.
Yes, HOUSTON PROFESSIONAL COMPUTER SERVICE INC offers emergency services.
No, HOUSTON PROFESSIONAL COMPUTER SERVICE INC does not offer warranties.
HOUSTON PROFESSIONAL COMPUTER SERVICE INC offers the following services: ONSITE COMPUTER AND NETWORKING FOR BUSINESS AND HOME.