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E-COUNTERS.COM

General Remodeling, Countertops and Backsplashes

About us

ALSO DOING BUSINESS AS: E-COUNTERS.COM LLC.

Business highlights

22 years of trusted experience

Services we offer

COUNTERS FOR KITCHEN & BATH, VANITY TOPS, SINKS & FAUCETS, TILE & KNOBS & OUTLET COVERS.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.5
value
3.5
professionalism
2.5
responsiveness
3.0
punctuality
2.5
Showing 1-2 of 2 reviews

TROY K.
09/2005
5.0
remodeling
  + -1 more
THEIR CUSTOMER SERVICE PEOPLE ARE VERY PROFESSIONAL, ACTUALLY CALLING ME AFTER MY FIRST ORDER TO CLARIFY MY INTENTIONS, AND TO COMMUNICATE SAVINGS OPPORTUNITIES. WITH THEIR PUSH TECHNOLOGY, THEY SEND ME OUT COUPONS FROM TIME TO TIME TO SAVE ON ANY FURTHER PURCHASES AS WELL. THEIR PRODUCT SELECTION IS UNPARALLELED.
Description of Work: WE SELECTED SAMPLES OF SILESTONE FROM THESE FOLKS IN SIZES THAT YOU CANNOT PURCHASE ANYWHERE ELSE. SINCE THEN, WE HAVE PURCHASED 4' SQUARES FOR USE IN THE BACKSPLASH OF OUR KITCHEN.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$55

CHRISTIN L.
05/2005
1.0
countertops
  + -1 more
THIS HAS BEEN AN EXPERIENCE OF ''YOU CAN'T MAKE THIS STUFF UP.'' I PLACED THE ORDER IN MID-FEBRUARY WITH A PROMISED DELIVERY DATE OF 3-5 WEEKS. AFTER UNBELIEVABLY POOR COMMUNICATION; MULTIPLE (FALSE) REPORTS THAT THE TOP HAD SHIPPED; ONE RECEIVED SHIPMENT OF A POORLY PACKED AND, HENCE, CRACKED VANITY; AND A PLETHORA OF EXCUSES, THE VANITY TOP ARRIVED 11 WEEKS LATER. TWO DAYS LATER UPS DELIVERED A SECOND, IDENTICAL VANITY TOP! I WAS OFFERED 4 SILESTONE DRINK COASTERS AS COMPENSATION FOR THE TROUBLES. I STILL DON'T KNOW IF THIS IS A SILESTONE PRODUCT ISSUE OR AN E-COUNTERS SERVICE ISSUE. I HAVE EMAILED SILESTONE AND E-COUNTERS ASKING FOR A MANAGER TO CONTACT ME, BUT HAVE YET TO RECEIVE A RESPONSE FROM ANYBODY. THE VANITY TOP LOOKS NICE, BUT IT WASN'T WORTH THE TROUBLE. MY PLUMBER WAS SERIOUSLY DELAYED IN FINISHING MY PROJECT AND I HAD UNUSABLE SINK PLUMBING FOR 2+ MONTHS, TOO.
Description of Work: ORDERED A CUSTOM SILESTONE VANITY TOP AND SINK.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$550

Response from E-COUNTERS.COM
THE EXPERIENCE THAT SHE HAD WITH HER ORDER WITH E-COUNTERS.COM WAS UNDENIABLY A BAD ONE, AND THIS WAS AN ORDER WHERE THERE WERE DELAYS IN GETTING THE PRODUCT SHE ORDERED TO HER INTACT. THE PROBLEM WAS MAINLY ONE OF THE FACILITIES WHERE THE VANITY-TOPS ARE SHIPPED FROM, WITH REGARD TO BOTH THE PACKAGING AND THE COMMUNICATION SYSTEMS WE HAD IN PLACE AT THE TIME. SINCE THIS ORDER, E-COUNTERS.COM HAS GREATLY IMPROVED OUR PACKAGING AS WELL AS OUR CONTROL OVER THE INFORMATION WE RECIEVE WITH RESPECT TO SHIP DATES AND REMAKES. THE ORDER IN QUESTION HAD AT ONE TIME A REPLACEMENT SPLASH NEEDED (WHEN ANY OF THESE ITEMS, WHETHER IT BE A COUNTERTOP OR A BACKSPLASH, ARRIVES DAMAGED E-COUNTERS SENDS A REPLACEMENT AS SOON AS POSSIBLE) AND DUE TO AN OVERSIGHT AN ENTIRE NEW COUNTER WAS SHIPPED INSTEAD OF JUST THE SPLASH. E-COUNTERS.COM DID EVENTUALLY GET THE CUSTOMER WHAT SHE ORDERED, INTACT, AND WE ALSO SENT HER SOME COASTERS AS A GESTURE OF OUR APPRECIATION FOR HER PATIENCE THROUGHOUT THE PROCESS. WE ARE HAPPY TO SAY THAT OUR SERVICE HAS GREATLY IMPROVED SINCE LAST YEAR, BUT WE DO SINCRERELY REGRET ANY DELAYS OUR CUSTOMERS (SUCH AS THIS MEMBER)ENCOUNTER.

    Contact information

    2245 Texas Dr Ste 600, Sugar Land, TX 77479

    www.e-counters.com

    Service hours

    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    General Remodeling,
    Countertops and Backsplashes

    FAQ

    E-COUNTERS.COM is currently rated 3 overall out of 5.

    Monday: 9:00 AM - 5:00 AM

    Tuesday: 9:00 AM - 5:00 AM

    Wednesday: 9:00 AM - 5:00 AM

    Thursday: 9:00 AM - 5:00 AM

    Friday: 9:00 AM - 5:00 AM

    E-COUNTERS.COM accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, E-COUNTERS.COM offers free project estimates.
    No, E-COUNTERS.COM does not offer eco-friendly accreditations.
    No, E-COUNTERS.COM does not offer a senior discount.
    No, E-COUNTERS.COM does not offer emergency services.
    No, E-COUNTERS.COM does not offer warranties.
    E-COUNTERS.COM offers the following services: COUNTERS FOR KITCHEN & BATH, VANITY TOPS, SINKS & FAUCETS, TILE & KNOBS & OUTLET COVERS.

    Contact information

    2245 Texas Dr Ste 600, Sugar Land, TX 77479

    www.e-counters.com

    Service hours

    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM