LAYNE PLUMBING

The plumber arrived on time, did the job for the agreed upon price, took the old toilets away, and cleaned up when finished. This plumber was clearly experienced, competent, courteous and professional. I will use them again whenever I need plumbing done!

No problems. Completed quickly and efficiently.

FIne, took a long time. Contractor failed to locate an additional clean out fitting in the grass 10 yards away. This would have made for a better clean out and faster too. I didn't know about the additional clean out but found it days later. Contractor should have been able to find it by investigating and not jumping to conclusions prematurely.

Response from the plumber was positive, All work was completed as discussed and agreed. I provided the water heater and the plumber only had to do the install. That is remove the old water heater from the attic and install the new one in the same place. The job was completed and we had hot water. A day or so later my wife told me we had water coming out of the drain line outside the house. Since we have condensate drains for the A/C units upstairs I figured it was condensate. I went out side to check and it was hot water and I noticed the water was extremely hot (scalding). I accessed the attic and the pressure relief valve on the new water heater was open, venting hot water from the new water heater. So I called the plumber and he told me that since I provided the water heater and the pressure relief valve came with the new water heater it wasn't their responsibility, since they only did the installation. So I called the supplier and scheduled a warranty fix, around this time the plumber did call back (to his credit) asking if the problem had been resolved and I told him I had the supplier scheduled to come replace the pressure relief valve. When the supplier's technician showed up with the replacement valve he looked at the water heater and told me he didn't know how to install the new valve since he didn't sweat in copper pipe (instead of a plumber they sent an AC technician which is another issue entirely). Regardless I took the new pressure relief valve (PRV) and planned to install it myself. I shut down the water heater and it was then I noticed the temperature setting was way too high, at the extreme high temperature range. Regardless I allowed everything to cool down and drained the tank below the PRV port, removed the old valve and installed the new one. I refilled the tank, vented off the excess air and lit the pilot light and reset the temperature setting on the thermostat. It was then I realized the temperature setting on the new water heater had been way too high and I realized that this was likely the reason the valve seats on the original PRV had failed and were leaking. After thinking about it for a while I concluded that whomever did the start up and setting of the new water heater did not read the installation instructions as this was a different model than the one the plumber usually installed. Possibly because they do installs all the time and they set the water heater temperature based on the model of water heater they usually install. Either that or they set it at the upper limit to test the install and forgot to reset it when the test was done. About six months after the install the new water heater died and I called the supplier and they sent out a technician who said the digital controller had failed. He replaced the controller at no cost since it was still under warranty and he told me that the vent cap was incorrect and needed to be replaced as it was out of date and likely the reason the digital controller failed. He said that type of vent cap restricted exhaust flow and should have been replaced when the water heater was replaced. So I had to climb up on the roof, remove the old vent cap and install a new one, $8.35 at Home Depot. I didn't bother contacting anyone about this issue since everyone would have denied any responsibility and I didn't feel like arguing with anyone. In fact, I wasn't going to do this rating until it popped up today, so there you go, now you know. So I got the dates wrong maybe it was 2012. I am not going to bother with finding the receipt since it was done so long ago. Fact remains that is what happened.

I have used them several times and they are always on time, do a great job

I contacted this business about having a test done to check for gas leak. This business responded pretty quickly. (I believe I left a message and they called me back the next day.) Their price was much better than 2 other businesses I had contacted, so I scheduled the appointment with them. The plumber came out during the scheduled time frame. He did the test quickly, and found no leak, so no further work was done. He and his wife who handles the scheduling were very pleasant to deal with. I would use this company again in the future.

We have three 15 year old Toto toilets that we have never had a problem with. But we are starting to have knee problems so I wanted a taller toilet to see if it made difference. After researching for many weeks,I purchased a pricy Kohler toilet from a big box store. The one showing a bucket of golf balls being flushed with no clogging problems. Had it installed by a plumber in Rosenberg. Big mistake . First he set the toilet crooked, then said your toilet is going to wobble a little, the floor must not be level. Funny the toilet he took out didn't wobble . After about 3 days the toilet became clogged. I called Mr. C only to get the runaround . He said if it flushed for several days, its not the toilet , its a clogged sewer and he didn't undo clogs??? And he had planned to take off that day anyway. I knew better, we have never have had sewer problems , we built our home . Also, I knew I made a mistake not purchasing a Toto. Immediately I ordered a Toto Drake toilet from a plumbing supply, and picked it up in a couple of days. With a friends recommendation, and all the good reviews on Angies list, I called Layne Plumbing. I had to wait a week , but didn't mind after what just happened .. Kathy, the scheduler was very kind, helpful, and assuring. On the appointment day Kathy kept me informed on time frame. Mr Layne came very late in the day, due to unexpected problems on jobs before me , and being in caught Houston traffic on a Friday afternoon. I know he was tired, but got right to work, got the Kohler up and found the problem immediately, lettuce . Yes lettuce, (My daughter fessed up to throwing lettuce in the toilet.) Lane installed the Toto perfectly straight , leveled it , set it. No wobbles. Very ,very professional. Wish I had called Layne Plumbing in the first time.

Outstanding job. Even replaced tile work removed for new toilet installation.

I was so happy with them. They did a great job. Their pricing was in the middle; I thought it was reasonable.

It was excellent. They're outstanding. Everything was tops. They always do clean. They're very good but you've got to wait sometimes. But they tell you ahead of time. They let you know when you call. If they can do after three days they'll tell you. They don't lie. But they're worth waiting for. They came out right when they said they would. They don't work weekends, Saturday or Sunday. They take off. But they work hard Monday through Friday. They do good work Monday through Friday.

Layne was very punctual and professional. He installed all of the needed piping in a timely manner with limited removal of drywall. His scheduler--Kathy was a pleasure to deal with and removed any uncertainty from the process--she told me when the job would start and each day when the workers would arrive etc. Their work was exactly what I wanted! I will definitely use them for any future plumbing needs.

It went great! From the first call Kathy was absolutely wonderful to deal with. She schedules and helps you with any questions you may have....she's very knowledgeable and just a great person to interact with over the phone. She scheduled for Layne ( her husband, this is a family business in which we were really happy with) to come out and replace two of our toilets and remove the old. Layne truly knows his business....he came out knew exactly what I needed and told me the date he would come back to install. They are professional, very knowledgeable and punctual. I knew that we were in good hands as far as any plumbing went. We were extremely pleased, they were very fair on the price and even looked at a few other things and fixed them while they were here....we would not hesitate to recommend them to family and friends and would definitely use them again. Thanks Layne and Kathy! We love the toilets!!

Excellent. Always get a second opinion. It could save you alot of money in the long run.

As usual, they were considerate of my schedule and showed up promptly. The work done has always been top notch and the price fair. Layne obviously realizes I have limited funds and has been kind enough to make suggestions I can afford. I am so comfortable with Layne that this time I gave him a key and left a blank check so I would not have to take time off work. I am very grateful to my friend who recommended Layne Plumbing.

We were very happy with Layne Plumbing. Kathy schedules the calls and gives you a window of a couple of hours for when to expect them and they were always well within their timeframe. She's very friendly and calls back promptly if you've left a message. Layne managed all the work with one or two other men helping, one of which is his son, I believe. They were all courteous, professional and good communicators. They all seemed to know exactly what they were doing and Layne patiently answered all our questions. They were able to get everything done quickly and cleaned up and put everything back in good order. We enjoyed having them in our home. Their charges seemed very reasonable to me considering what they did. I think they have a nice, American family business - they're reliable, nice, do good work and charge fair prices. It's a great formula.

They arrive on time asked the scope of work, vistied the attic to inspect the piping and provided a detailed estimate. We had also asked to have a refridgerator water line being run from the attic with anew line in the wall. However, the Lanye Plumbling representaive was not able to find the line. In the end, we ended up going with another vendor with whom my husband felt more comfortable.

Got this name and number from a friend who had used them. Kathy was wonderful about scheduling when it was convenient for me (I did not have an emergency situation). I asked for and was given suggestions about toilet brands. I was able to find on the internet the exact toilets I wanted. I e-mailed Kathy so they could order and bring those toilets with them. Kathy called the morning of the appointment to tell me the guys were on their way and give me an approximate arrival time. They arrived promptly and went right to work. Layne and his son performed the work in less than the estimated time and left my bathrooms clean and neat. I had been given the price beforehand so I knew what to expect. I thought their price was quite reasonable, especially considering the quality of their work. Price included installing the new toilets and hauling away the old ones. My kitchen required a brand-specific part but Layne told me how to request it for free. Of course I will ask him to install it. I will definitely call these folks next time I need a plumber and have already passed along their contact information to a friend with a leak.

Everything went fine with them. They have done work with my church too. They are very experienced.

I called Layne Plumbing for the work I needed done. Kathy was great to talk to for scheduling and relaying any questions I had to the plumber. They responded promptly. An appointment was set, he arrived with his assistant on time, did the work efficiently, and charged me exactly what was quoted. He even offered me some advise regarding the remodeling of my bathrooms. when I get ready to do that. Very professional.

He was on time. He did the job quickly. He estimated the job before hand and he stuck to the estimate. He did a great job. He cleaned up afterwards. I have no complaints.

Layne and his son were very efficient and thorough. They got the old toilet out and installed the new one. They made sure the new one worked, then cleaned up around the area with towels, and hauled the old toilet out to the truck. Layne said he had previously replaced about three other toilets of the same type that we had (Toto brand) in our general neighborhood, so I had him check the other three toilets in our house to make sure none were showing signs of breaking. Then he headed downstairs to check the shower in the master bedroom. Water coming from it isn't as hot as it should be. He quickly analyzed the problem in the Delta handle as needing a new doodad (?) inside. He said he had replaced these things before and knew where to get the part. He's coming back this week to do that repair. I have no idea how much this job should have cost. The new toilet they brought out was not top of the line -- and that's what I wanted, something functional, attractive but not the top.(Kathy, his wife who handles the business calls, had told me that we could go to Lowe's or anyplace and buy any toilet we wanted and he would put it in. Since those are so danged heavy, I chose to let him bring one out.) It looked fine to me and it worked. It's located in an upstairs bathroom that would be used for visitors, if we ever had any, which we don't. The toilet was about $170 and the service was about $140. It seemed like a lot for service but since I had no idea and didn't want to waste any more time looking, I accepted the bid. I called this company after passing on another one just down the road who, according to Angie's List members, charged too much for service. I have to watch the money since I retired and I chose Layne's because they have a high number of "A's" for work and fees. I'm not sorry I did. We'd call them again in a heartbeat!

We had called this other big place and they were going to charge us about $1500 to fix it and Layne Plumbing fixed it for $75 in 10 minutes.

Kathy was extremely responsive to scheduling. Layne and his son were very punctual, professional, quick and neat. I received a bid from 2 other big name plumbers before subscribing to Angie's List and the other 2 plumbers wanted twice the money and couldn't get the parts. Layne got it done and I have to say, what a nice family business because beginning to finish they are just nice peope. Refreshing.

No problems. He explained the builders route the condensate runoff from the AC units into the drain. My other houses routed the run off into the yard. Must be a Houston thing. He advised we run hot water down the drain for about fifteen minutes once a month or so; or pour a cup of bleach down the drain once a month. This will kill the algae which builds up in the drain due to the cold condesate runoff

Work was done quickly and efficiently. They were very professional, and arrived within the timeframe provided. We would definitely use them again.