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CONDITIONED AIR

4.6(
3
)

Heating and Air Conditioning

About us

HVAC REPAIR AND REPLACEMENT. MECHANICAL DESIGN FOR BOTH COMMERCIAL AND RESIDENTIAL. DESIGN AND INSTALLATION OF AUTOMATION AND CONTROLS.

Business highlights

69 years of trusted experience
Emergency Services Offered

Services we offer

SPECIALIZING IN HIGH END RESIDENTIAL CONSTRUCTION AND REPAIR/REPLACEMENT

Amenities

Warranties
Yes
Senior Discount

2%

Emergency Services
Yes

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.63 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Write a review
Showing 1-3 of 3 reviews
Tatiana S.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
The crew was professional and efficient. The following week they came back, right on time, to rebalance the air flow, and check in that we were happy with the work. They worked with us to confirm contract details before we agreed to the service. The overall price came in significantly lower than other competitors, and the resulting service was excellent. We will know more if we have any service requirements in the next year, but so far, so good.
Description of Work: Conditioned Air installed two new 3 ton trane air conditioners, two new thermostats, a new concrete pad for the units, evaporators, etc. for our home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Neal C.
04/2012
1.0
heating & air conditioning/hvac
  + -1 more
They did not show up this morning for the appointment I had scheduled. They did not call either. When I called to asked them what was happening they said they had an earlier appointment that was running late but could not explain why they did not call to let me know. I had told them when I booked the appointment that I worked and it was important that they show up on time or at least call if they were going to be late. They did neither. This does not seem to me to be a reputable company and I can not recommend them.
Description of Work: Spring check up on home air conditioners and furnaces
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from CONDITIONED AIR
I regret that our technician did not make it to your home at your preferred time. We take complaints such as these very seriously. I have spoken with our Dispatcher and Service Manager as to the circumstances surrounding this situation and hope that you will accept my explanation and apology for the inconvenience this situation caused you. Due to our customers expectations that we will completely finish any unexpected repairs before we leave their premises, the only appointment time we can actually guarantee is the very first call in the morning. After that, we can only give an estimated time frame of arrival. We have no way of knowing what our technician will encounter or how long it will take to make a repair on any service call. We should have indeed called you to inform you that the previous call was taking longer than anticipated because you left special instructions to do so base on a specific time. I apologize that our Dispatcher did not realize the time until you called a half hour after your anticipated target time. Our Service Manager did attempted to contact you after you spoke to the Dispatcher and expressed your anger. He attempted to call a few times, but could not get an answer and no voice mail. Under the circumstances, did we have a breakdown in communication? The answer is yes. Have we taken steps to improve and hopefully prevent a reoccurrence? The answer is also, yes. I apologize that you had this miscommunication with one employee, but Conditioned Air has been effectively and promptly serving the Houston area since 1956. For anyone to state that we are not a “reputable company” (which has connotations of dishonesty and lack of integrity) based on this one and only instance, I believe, is excessive and unfair. Truth be told, if I had to rate my company on a scale of 1 to 10 in 3 categories; the customer’s service experience, quality of workmanship, and integrity, I would only give us an 8 out of 10 on service experience. But I would give us a 10 out of 10 on quality of workmanship and integrity. I would love to say we score a 10 on all three. But if I had to choose one 8 and two 10’s on these scores, I wouldn’t have it any other way. I guess that is just where my priorities lie. I am very proud of my people and their commitment to this company and to our customers. They are a great team. But they are human, as I am, as you are. Once again, I regret that your first experience with us was not a pleasant one and can only hope that you will allow us the opportunity to prove the quality of workmanship and integrity of Conditioned Air. Sincerely, Scot Varnau President Conditioned Air Mechanical, LLC
Clarence M.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
I didn't compare their prices. I would use them again.
Description of Work: I used Conditioned Air to replace two air conditioning units.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000

    Contact information

    13127 MULA CT, Stafford, TX 77477

    www.conditionedairtx.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    CONDITIONED AIR is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    Saturday: Closed

    CONDITIONED AIR accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    No, CONDITIONED AIR does not offer free project estimates.
    No, CONDITIONED AIR does not offer eco-friendly accreditations.
    Yes, CONDITIONED AIR offers a 2% senior discount.
    Yes, CONDITIONED AIR offers emergency services.
    Yes, CONDITIONED AIR offers warranties.
    CONDITIONED AIR offers the following services: SPECIALIZING IN HIGH END RESIDENTIAL CONSTRUCTION AND REPAIR/REPLACEMENT

    Contact information

    13127 MULA CT, Stafford, TX 77477

    www.conditionedairtx.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed