Blue Pool Connection Inc

Company will not return calls or emails.

The date was scheduled and I was told I didn't need to be present during the leak detection procedure. At the end of the day, I called to get a preliminary findings report. I was told that the leak was really bad, that I had two really big leaks...but they would give me more information the next day. The next day I was told that only my skimmers were leaking. I waited for the final report in the mail, but only got a bill for $375. I called for a detail written report so that I could shop repairs and then was provided a bare minimum report typed into the body of an email. It was not the kind of report that I could use to shop around and secure prices on repairs and I was fearful that I would have to pay another pool repair place to come and do their own assessment. So, I called again to request a detailed, written report which would describe the parts of the pool plumbing that were checked for leaks, the techniques they used to check for the leaks and the exact location and severity of the leaks. I spoke to the owner who told me the email notes on the leaks was enough. When I gave an example of what I was looking for...the kind of report I am given everytime I have my furnace inspected...thinking that might help him understand what I was wanting...he became irritated with me and told me that what he did was NOT an inspection. Relenting, I asked if he could then just send me something on paper and on letter head that I could shop around with. He agreed...clearly annoyed with me and being clear that my request was VERY unreasonable. I never got the report...just another bill. So really, I have nothing for the $375 check I just wrote...except for the word of someone who was very short with me and treated me like I was crazy to ask for a written report. All of this is VERY, VERY unfortunate. Before the leak detection fiasco...they had come to my house to make minor pool repairs. The work was prompt, courteous, reasonably priced, and well done. I had even given their name to friends who were equally impressed with their services.