PALOMO MASONRY

Description of Work: repair mortar; weep holes

Description of Work: they never contacted me. I e-mailed them

Description of Work: I asked this particular provider for a quote to rebuild a mailbox that a car had run into. All of the original bricks save 1 or 2 were in tact, so I wanted to reuse the old materials. The contractor didn't even come to inspect or ask for a picture, but just sent a quote for $900 that included $250 for demolition and hauling the old materials away, even though I specified that we wanted to reuse the old materials.

Description of Work: Two tasks: reaffix stonework to front steps; remove old mortar and replace on bricks on home. | |Pros: |Owner is friendly and responsive. |Front step work was fine. |Cost was about $100 lower than next lowest bid. | |Cons: |Failed to follow my instructions to call me before starting to assure I could be there. Owner sent his team out the day I accepted the bid, and just went at it. | |First pass of the job was completely unsatisfactory. Team didn't remove old mortar, missed 90% of the areas needing service, didn't color-match mortar, allowed mortar wash on surrounding bricks. | |Owner apologetic and acknowledged work was sub-par. Returned to redo it. In general did a good job, but insisted that a few areas of major repairs had the mortar removed and were done correctly initially. Well, the thin layer of mortar is falling off now, 8 months later.

Description of Work: Masonary work good quality. They damaged our irrigation system but we did not discover it until a week or so after they left.

Description of Work: Labor and materials to point up cracks and eroding mortar joints around entire house.Addressed holes in mortar joints. Fixed cracks in mortar joints of stone tree ring. Cut out cracked bricks on house and replaced with new bricks. |Karlo did an excellent job overseeing the job.

Description of Work: We had a leak around a window. Karlo was able to locate brick that matched and now it doesn't even look like they were replaced. They also repaired a crack in our fireplace. I would definitely recommend

Description of Work: made appointments and did not show up. Did not respond to phone calls

Description of Work: Palomo Masonry (Pablo) did a great job, courteous & on time. My brick home was developing cracks in the mortar and the bricks had actually come out and away from the walls. Did a neat job, cleaned up after themselves and did a good job matching the older color of mortar. Very pleased with them and would use them again.

Description of Work: .

Description of Work: Nothing. We accepted his bid and he did not come or call. Talked to him again and still had no luck. Now working with Advantage Masonry.

Description of Work: He was very quick to return my phone call, and once I explained what we needed, he was very helpful and professional in telling me that our work fell outside of his area of expertise. He was very helpful in trying to direct me to the right kind of company to call. If I need anything done that he does, I'll definitely call him back for an estimate.

Description of Work: Karlo came by the same day of my call and followed up several days later with a written estimate via email. Very professional. His estimate at $150 was the most competitive and I wish that I had opted for his work; I had assumed that his estimate would have been about what I was charged by another company that wanted to do the work the same day that they came out to do the estimate, one day before I got the estimate back from Karlo--I opted for the other company as I would be out of town for the next several weeks and wanted to be there when the work was done. Had I had a bit more flexibility and patience I would have saved about $100 with Karlo. Nevertheless, from the other reviews and having met with Karlo himself, the owner, I suspect that his company offers some of the best value and performance for masonry repairs.

Description of Work: I don't know what it is about so many of the service people in the DFW area, and I think many might be pretty good at what they do, but the majority are either ignorant of or choose to ignore basic principles of business communication and customer service. This company has good ratings for most of the work they do. However, their responsiveness to customer inquiries and communication skills are pitiful. I called the owner of Palomo Masonry three times. The first time I spoke with him, gave him my name, address, and phone number, and was promised a return call the following week to set up an appointment. No call. Two subsequent calls to Palomo went to voice mail in the next week. No response. Having owned several businesses in the past, I find this puzzling. If the owner is too busy to do the work, or has more lucrative jobs that he needs to complete first, I understand. What I don't understand is his making no attempt to return calls from a potential customer.

Description of Work: Repaired several cracks in the stone mortar..as well as re-mortared 2 stones in place.

Description of Work: Was GREAT! Very good bid. Showed up early, completely rebuild chimney from roof line up. Even put back in decorative row of bricks nicely.

Description of Work: They replaced the brick on my fireplace with stone.

Description of Work: Karlo's men cleaned and mortared my fireplace facing as well as did some other small masonry work on the exterior of my house.

Description of Work: The mortar holding the stone over my archway had broken loose. As a result, some of the stone was hanging down and looked as if it was about to fall. This archway is about 12ft high and is over the entrance that leads to my front door.

Description of Work: Repair of two brick driveway columns that had been struck by automobiles and replacement of a cement address number block.

Description of Work: Outside house wall was damaged by vehicle. Repair consisted of 16 linear feet of brick that was 2 feet high with a decorative cap. Mr. Palomo provided the brick and started on schedule. His company was one of many from a list of contracts provided by Gartex Masonry & Supply (they provide the list to help you locate a Mason but do not guarantee the work of anyone on the list), however after calling several companies, his was the only company that returned my calls, seemed interested in provided an estimate and then actually followed up.