Tom Samples Pest Control

The service was excellent and they came back multiple times to ensure that our unwanted "guests" had left the premises. On their second visit they also checked for entry points and closed these up so that we could protect ourselves the best way possible. They were punctual, courteous and responded fast to our initial request.

It was a pleasure to work with Tom Samples Pest Control. I talked with Mrs. Samples to make the appointment. Father and son both came out. Dennis, the son, did work inside while Tom worked on the outside. When Dennis was done, he went outside to help Tom finish. They worked as a team to be sure the job was done thoroughly, correctly and to my satisfaction. Dennis answered all my questions like he had not been asked a hundred times before. The family name is on the business and you can tell they take pride in that. I can't recommend this company enough especially if you like personalized service with friendly, competent people.

We just bought our home upon moving to the area from Maryland. We immediately needed exterminator services, so we chose Samples because of the reviews we had read on Angies List. When Mr. Samples arrived, he immediately informed me that our house exceeded the size to qualify for the Angie's List Deal. Our home is a little over 3000 square feet. So we paid almost twice as much as we had expected to. This wasn't a problem, Mr. Samples was courteous about informing me of this information. He spent a considerable amount of time at our home and I was happy with his professionalism. I was contacted by an Angies List representative inquiring about the service I received and I gave Samples Pest Control an A+, glowing review. However, I wanted to update that review, because now almost a year later, we have never been contacted for any type of follow up for treatment that we have paid for. This is frustrating because we paid full price for the service, did not receive the Angies List discount, and once they received our payment, we never heard from them again. We have almost 2 acres with trees, small creek, and a pool, so we might have more bugs than others here. We have relocated frequently, due to military obligations, so living in many locations, we aren't sure when and how often we need exterminator services. For the past 17 years, we have lived in half a dozen places and our exterminators (non Angies List providers) have always been punctual and regular in providing maintenance services. As they are the professionals, we rely on them to know when the right time and how often to service our home and address our extermination concerns. In this area especially, it seems important to stay on top of this issue, fire ants, large rodents, snakes and other types of insects are always present. We did not receive the service we paid for, we were not contacted in any way and we are requesting a partial refund. In addition, we signed up for Angies List, twice because my husband did also. so we have paid for two accounts, when we moved to Texas. Yet we have received the worst service by the providers in this area. I am beginning to think that the service for everything in general in the area is just bad, and has nothing to do with Angies List. But I am not seeing any reason to pay for a membership to a program that hasn't provided the best service. These businesses, such as Samples Pest Control take advantage of customers like us, we trust and we don't complain. In fact this is my first review for just about anything. But we have been using providers we find on our own lately, as we have in the past and this has worked out fine. As for Samples Pest Control, I do not recommend. Mr Sampels and his father were very nice. But we are now looking for another exterminator, one that will be our "go to" guys for years to come.

.I expressed my dissatisfaction to Dennis Samples about the quality of the service I received from his father and the lack of follow-through. Dennis really wanted to make things right and has been back out to the house twice since then to assure the problem is resolved. He genuinely wants to do the right thing. Their price was very reasonable and I will use them again.

Great. Came when scheduled. Very professional. Follow up as promised. Couldn't ask for any better.

He inspected the attic, the outside of the house, suggested a couple of areas to fix, put out bait which took care of all the critters. He followed up as promised two weeks later and all was taken care of. Very nice, very professional, very efficient. Have recommended him to others, would use him again.

Did a great job. Was honest and fair.

I emailed Mr. Samples on Sunday. He emailed back within minutes and then called. He was very thorough, informative, precise, friendly and the price was right. If I could give him more then an A I would !!

I purchased this as there was an ant infestation in our home. I was contacted very quickly and we set up an appointment. Dennis Samples came over, found the problem and treated it. He also sprayed a barrier around the entire house. We were very pleased with his knowledge and friendly, courteous treatment. We will be regular customers.

Dennis placed poison that made the rodents want to leave the attic the way they came so nothing died in the attic or walls. He came once to see what the problem was, an other time to place the poison, and a third time to seal any entries. He was very reassuring and trustworthy. He knew exactly what he was doing and the price was really good when I needed it. I would use this company again without question.

They were excellent! He was very thorough with his work. He called back continuously and came out after to make sure everything was going well with services. I was very happy overall.

It went great. They did great. They came out and they kind of listened to what the story was and they started the process. It seemed to be a well-structured process that they go through. It lasted for about 2 or 3 weeks. As much as I can tell, it’s done its job. Since I got the special deal from Angie’s List, it was a good deal.

They are very nice and always returned my calls promptly. Would definitely hire them again.

He was great, and he took care of us, and we haven't see the wasp come back. The service was excellent, he was efficient, very sociable, and great overall. He is really good, business like but still personable, and it worked out real good 6/20/14 once again they provided excellent and efficient service!

They did several follow-ups and called recently to make sure I had no further problem. I cannot recommend them highly enough.

Dennis Samples contacted me immediately and scheduled the appointment. He came out when scheduled and first discussed my problem then set about immediately to take investigate, then begin the remediation of the pest problem. He was professional, understanding and more than helpful. When I called to update him, he scheduled another appointment to complete the service and assured me we were on the way to resolution. I will definitely not only recommend his services, but will be using him again in the future to resolve any issues.

Arrived on time and took care of the problem. Courteous and very competent.

It worked out well. I haven’t had any other problems since he did the job. He did a good job for me. Other companies quoted me $500 to do the same job. The technician was prompt, and very professional. He got the job done in about 90 minutes.

Sent a message on Sunday afternoon and they met me Monday morning. Called when he thought he would be late. Was very professional and I feel the problem will be taken care of.

They were on time very professional and thorough. I'm pretty sure the problem has been solved. They will be back out in a few weeks to make sure everything is as it should be.

No rodents for 2 weeks. The rodents came back and the 2nd visited 2 men came out. Waiting to see what happens now.

Great. Very professional and easy to work with. Makes as many trips as it takes to solve the problem. I would definitely use them again and recommend them.

They inspected the entire yard and could see no signs of moles. I felt very confident with their assessment and relieved that I did not have moles. I do instead have a sprinkler system leak. Very grateful to them for helping me uncover the real problem.

Really nice family and seemed to know a lot about getting rid of rodents that I had in my attic. They set out bait in my attic and helped me find the entrance points outside the house. I would call them again in the future. They came out twice to reset the bait, and so far I haven't had any further problems. I do recommend them.

He was prompt and tried to fit my schedule. He told me to call him if I had questions and concerns. I am sure I must've called too many times, but he never was in a rush. He came out probably more than he normally did because I was so unnerved by these things in the house. Bottom line, as much as I would not want anyone else to have this problem, I would unhesitatingly recommend them. I will update with details of how long it took, what happened from now on, etc. at a later date.