Reviews
1.03 Reviews
Showing 1-3 of 3 reviews
Dana N.
09/2011
home security systems
+ -1 moreDo not use this company. The company went out of business without contacting me. My monitoring was dropped without being notified.
Description of Work: Installed an alarm system (3 door contacts, one motion detector) for free. I signed a 3 year contract for 3 years and got the system installed for free. They were prompt, courteous, and very professional when the system was first installed. We had no issues or any contact with them for the first year. I called to get additional equipment for our system (I wanted to get rid of my landline so I needed a cell based system). I called for over 2 weeks, trying to get a hold of someone to find out what I could do. Two seperate times, I spoke with someone named John. He was unable to answer my questions immediately, so he told me he would call me back. He did not. I called four or four times a day, all polite, requested for someone to call me back. Finally, I threatened to cancel my credit card because I felt that they weren't fulfilling their end of the contract. That didn't even get a phone call back. Then, by luck, I got a hold of someone and refused to get off the phone until all my questions where answered. They came out and installed the equipment for free ($150 value) which is much appreciated, but I'm not even sure if that made up for the two weeks of frustratation trying to get a hold of someone. Everything was fine until our alarm woke us up this morning because of a back door contact. I called this morning, and got a hold of John (again). He sent me to another company. I called that company, and they said they didn't service my system. So, I called Walker back. No answer. I've now left two messages and know that I won't have an alarm when I go to bed tonight. I would NOT recommend this company to ANYONE. Their lack of basic customer service after the alarm is installed is awful. Choose someone else, even if it's a little more- because right now, I'm paying for alarm monitoring that isn't being monitored. And I can't even get a hold of my company to get it taken care of!
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$30
Donna Q.
08/2011
home security systems
+ -1 moreI signed a three year contract for security monitoring with Walker Home Security/ Guardian Alarms/ The Alarm Center in October 2008/ This company requires that the monthly payment be bank drafted from a checking account. No informantion was sent to me that the name of the company had changed twice or where the new monitoing station was located. When I signed the contract for service I was never told that the contract would renew automatically for two years after the 36 month contract was up. The only way to stop an automatic renewal of the contract was to send a letter to the company stating that you wanted the service discontinued.The renewal process was not communicated at the time of contract by the salesman, and the company did not send any updates on name change or contact information. I had to go through my bank to get the contract information for this company to stop my service. With no way for customers to contact Walker Home Security/ Guardian Alarms/ The Alarm Center due to the frequency of their name changes, the customer is automatcally signed up for an addtional 2 year contract. I do not recommend using this company, and feel that the reason for the frequency of their name changes is because of their dishonest business practices.
Description of Work: Home security monitoring
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$1,150
HELEN M.
03/2011
home security systems
+ -1 moreWe made three appointments with them. Both my husband and I stayed home to wait. They didn't come to any appointment. The last excuse was, "I forgot".
Description of Work: n service performed
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Contact information
unknown, Spring, TX 77379
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Service Categories
Home Security Systems
FAQ
Walker Home Security is currently rated 1 overall out of 5.
No, Walker Home Security does not offer free project estimates.
No, Walker Home Security does not offer eco-friendly accreditations.
No, Walker Home Security does not offer a senior discount.
No, Walker Home Security does not offer emergency services.
No, Walker Home Security does not offer warranties.
Contact information
unknown, Spring, TX 77379