Veteran Electric Inc

I bought the deal for 2 hours of work at $150 because I was concerned that the non-functioning plug on the back porch could be a potential fire and was looking for a professional that would know more then myself. Brenden and Justin showed up in the time they stated and went straight to work. They were very courteous and professional the whole time and discussed what they were doing since I followed them around to see what they were doing to resolve the issue as I took this as a learning opportunity. It only took about 10min or so for them to see that a GFCI in our garage was wired to the plug on the back porch and it had been tripped and this was the cause of the plug not working. Yeah, silly me. After that, they went to the garage and installed the second plug to give more outlets as I requested. Justin was a trainee which did not bother me as we all have to start somewhere and learn. Fortunately, the 2 hours of work that was purchased was not significant though if there was some complicated electrical work that would have been requested I am not sure that it would have been completed in the allotted time requiring me to pay additional due to having a trainee considered as a second electrician. I will still use Veteran Electric in the future for their timeliness and professionalism. The reason I bring this up is because it was mentioned in the deal that was purchased and should be stated that a trainee would not count towards the allotted time for the deal.

They called and were very nice. The showed up on time and ready to work. They were very plesent and professional. Nice to talk to and nice to deal with. They gave a fare price for their effort

He was professional, courteous, and prompt. All the projects were completed successfully.

The original schedule was postponed once and I got an early feedback on the reason. Otherwise, the electrician was punctual, courteous, knowledgeable and took care of the jobs I've outlined in a timely manner.

Services were performed as expected and in a professional manner.

They were very nice over the phone.

Showed up on time and looked at the service and breaker box. The explained exactly what they needed to do and the permit process along with the interaction with CenterPoint to cut off service and have it cut back on after the work was completed. They knew exactly what they were doing when it came to the work and installed a quality breaker box, breakers and service parts. The before and after was amazing and they were very neat and took pride in a job well done. Because of an error in CenterPoint's system, it took Centerpoint over 6 hours to come back onside and turn the power back on. Veteran electric stayed onsite and would not leave until the power was restored to my house. Real dedication to their customer that we hardly ever see these days. The following day, the city came to inspect the job. The job passed inspection and the inspector told me it was a job well done. I would recommend this company to anyone needing electrical work done. Their prices are very reasonable and the crew truly loves what they do for a living and that shows in their work.

Although I did not require their service this time-marked them as a favorite and will definitely use them in the future.

Electrician was a little late in arriving but the weather was bad so I don't want to be too harsh on the punctuality. The timeframe given was 12-3 and he showed up at 3:20. In the future I would ask that they call about 30 minutes prior to coming but this was an issue only because this is an empty condo we are getting ready to sell so the waiting was a bit tiresome. The electrician went about the work in an orderly manner, first checking the bulbs before moving on to actual electrical work thereby maximizing his time on the things that really needed to be repaired. All the work needed to get done was completed in the two hour timeframe and we were pleased. Felt like we received the full value of the big deal.

Crew was on time, reviewed the desired work to be completed, retrieved the necessary parts and finished in a timely fashion. Will definitely use for future electrical work

I should have got (or remembered) their names. JS and BS did a fantastic job installing a new kitchen light. They also installed a new ceiling fan for me. They were prompt, clean and courteous. They showed me how the remote works and explained the power switch. As we watched the fan spin all three of us noticed that it was out of balance. They fixed that and everything was perfect. It was nice to sit in the living room with the fan on and not hear constant squeaking noise! They cleaned up all the packaging and took the old fan out for me. Update: The fan install is not "perfect" it makes a constant knocking noise and when throwing away the packaging I found a lot of washers that should have gone on the blades with the screws. They did come back out to TRY to fix the noise problem. While the electrician was there, the fan made no noise. He did say they should probably have installed all of the washers, but that he did screw the screws in very tightly. We tried every speed and direction combination. Now the fan makes the noise all the time, regardless of the speed or direction. I am having someone else come out to install a down rod. Maybe they can stop the noise.

We were impressed with the quality and detail of the work provided. I had them install an outlet for an island light fixture in my kitchen. They verified my appointment and called before arriving to let me know they were on the way. It was a difficult installation due to water lines in the ceiling (2-story) but the work was completed in a timely manner and with minimal mess. Very professional and wanted to make sure we were satisfied with the work. They tested all the outlets before leaving and wanted to know if we had any questions. Would highly recommend them for any future work we need. Since we are recent transplants to Houston it was nice to have a qualified company that is very customer oriented. They did a great job!

Very good polite and courteous people. I would recommend and take their services again.

The electrician was a few minutes early showing up, was very professional with the work being done,

They are awesome! They are very personable and take the time to tell you exactly what they are doing and why they are doing it. They are very upfront about the cost and advise you on what you should do and give you alternatives based on your situation and budget. Their pricing is very fair and competitive with other electricians, but their customer service puts them above the rest.

It was good! It was a very simple job. They hung outside lights around the perimeter of my home. There were two people and they were able to complete it within an hour and half.

I got my light fixture fan combo looked at because it wasn't working. They were able to fix the light but not the fan and also replaced my remote.

They came out and were here about an hour. They weren’t able to do what I wanted because they did not bring the equipment they needed for it. I told them I needed two outlets but they only brought stuff for one outlet. It was fine and I just used the one hour. The owner and worker were both friendly. I just feel that they should have been a little clearer in the deal. However, they did do great work!

They were running late and called in a timely way to reschedule for the next slot on the same day. No problem for me and I was happy with their communication. They were punctual for the revised time slot. When he arrived the work was very efficient. I have a dog and cat and he was very careful to use an alternate door so our pets would not get out. The one thing I have to say is the truck only stocked white outlets and covers. Ours are all cream. Still, I have a new outlet in a place I really needed one. It is in a hallway and is not all that visible.

They did a great job. They initially came out to perform the work and after telling them of all of the projects I was having done in the living room they suggested they come back to avoid causing extra work. They went through exactly what needed to be done for the best outcome in the living room and told me just to call when the other contractors were finished. I rescheduled after the other projects were complete. They showed up and performed the work quickly and it turned out fantastic. They also identified a wiring problem in the attic and completed it as well. I would definitely recommend to anyone who needs work performed.

They came out within a couple of days of purchasing and the first technician did his best to help us with our situation, but the end of it, it really wasn’t complete. A couple of weeks later, the actual owner of the company came out to complete it to our original request. He actually admitted that his first technician that he sent probably wasn’t fully trained in the very specific request we had, so he said okay, I have experience with that, let me come and do it, so he came out, he completed it, and it’s great. He didn’t charge me anything extra for his service.

See above. It didn't go!! It was an exercise in futility!! Very aggravating!

I purchased the promotional 2 hours of electrical work for $150.00. I thought that a competent and honest electrician could complete the task in 2 hours easily. They initially told me that this could be done in 2 hours. The owner's name I believe is Vince and he did not come. Two employees of his showed up. One guy's name was Brandon. I don't recall the name of the other guy. It took them 20-30 minutes to gather stuff from their truck after they saw what needed to be done. I believe this was deliberate. They chose to manually screw stuff in and out when using a drill would have been faster. I felt this too was deliberate. They told me they didn't have caulking to put around the hole they made and that it would be cheaper for me to do it than to have them go to Wal-Mart or Home Depot. This is not something you would expect from a professional, especially if they took 30 minutes to gather stuff they thought they would "need". They used a broken box for the switch and had to spend time replacing it when the cover wouldn't fit. I believe this was also deliberate and intended to run up the time. They didn't have stuff to clean up the work area and I had to provide it to them. They took the liberty to step on the outdoor furniture without covering it or asking if it was okay to do so. They billed excessively for material without itemizing what was used, how much, and what they charge for each. This also is deliberate and the intent is to overcharge. I spoke to the owner, Vince, about all of this. He told me that I wasn't qualified to determine how long it would take them to do the job. I agreed. However, I am qualified to determine when someone is moving like molasses and deliberately taking up time so they can bill. I am qualified to determine when I am being lied to and cheated. It doesn't take 30 minutes for a honest and competent electrician to gather the stuff they will need from their truck to run a wire for a light fixture and install a switch, especially when they know that the customer purchased a promotion based on time. The owner did reduce my bill by $50 because he wanted to make sure that I call him when I need an electrician and refer his company to everyone I know and that I don't write a bad review. Sorry, that won't be happening. Had the work been done in a honest and professional manner, I would have been happy to pay the full invoice without any question and call you for all future work as I would rather use someone I know than go hunting for a promotion. I think this is bad business and this company should be avoided unless you like to overpay. The feeling I got was that the whole promotion is a racket and that it was never their intent to complete the job within that time frame. If you decide to use them, you should get a detailed written bid for all work and materials before you let them begin work. I wish I had done this. i would like to supplement my previous review. After I posted it, Vince personally called me and he was concerned about the review. He was very caring, concerned, and respectful of my opinions. I did not intend to imply that he tried to bribe me by reducing my bill $50. He said he was unaware of a lot of things I wrote and vowed to discuss it with his employees. He offered to personally come out and do any further work I needed in the future, as well as refund the full amount to me for work already done. I declined the refund. In light of his professionalism, concern, and genuineness, I would recommend Veteran Electric and I intend to use them again as long as Vince personally comes out to do the work.

They were on time, very polite. Two electricians came, I told them what needed to be done and they explained what they planned to do. They finished within the two hours of service I bought.

I went and bought the light and door bell after they told me what to get while they did other things. They had most supplies needed