The Secret Service, Cleaning Service, LLC

Did not pay me for contract cleaning services, total scam artist, owes me 212.00. Every payday he lied about mailing my check and would finally give me my check on the following pay day. He tried to trick me, but luckily I keep meticulous records. Very dishonest business. When confronted with his dishonest business practices, He tried to lie. From day one, everything he told me was a lie.

Further down are items that were not cleaned properly. I can see I was much too patient. We discontinued this service 12/29/16 after using them over a year with the same two cleaners. They charge more than other cleaning services. In the interest of saving time, I would re-clean an item(s) and let it go. Brian, the owner, asks if there is a problem, to report it within 24 hrs. either for his inspection or for the crew to re-do what they were supposed to do the first time. That could take hours of waiting out of my day. Now that's cutting into my valuable time. So far Secret Service hasn't offered to reimburse me for my time. Even if reported, most problems are never completely solved. When I mention things to the crew, they agree to cleaning more carefully but don't always follow through. Our philosophy is that the job should be done right the first time. This appears to be a training issue as well as an ethical issue. Here are problem areas for us: -Dust: Lamps and large items are sometimes left dusty. Large glass items on furniture often left dusty or smudged. They run tape rollers over upholstery but leave very dusty corners on seat cushions. -Floors: The tile floors have never been completely clean - dust and dirt is often left on the surface, in corners, and along baseboards. A wet paper towel wiped anywhere right after the crew leaves comes back with brown-to-black dirt on it, frequently with dust and loose debris. I have spoken to Brian, the owner, and the cleaners. His excuse: it is inevitable that a dirty water film will remain when mopping. I asked that they change the mop water a couple of times - I don't know if they do. They used a huge industrial mop that is dirty looking and wet when they arrive. I gave them my mop and cleaning solution to use instead. No change. -Baseboard molding: Cleaned only once on request. It was supposed to be detailed on a rotating basis. -Bath Floor: Parts of the floor around and behind the toilets are occasionally left dirty. -Master Bath & Powder Room: Sinks still need cleaning about every 3rd time. They appear to be wiped but still spotty, sometimes black hair on the rim (not ours). -Faucets: No cleaning of granite behind the faucets. -Toilets do not look clean even after I asked them to use powder cleanser. I redo most times and they come clean with a spray cleaner and the brush. -The bronze finish on the sink stoppers in Master Bath has somehow been nearly scrubbed away since using this crew. They don't know why. -Granite bath counter backsplash ledges left dirty. -Medicine chest doors left dusty and spotted. -Front of a small cabinet left dusty. -Black streaks on baseboards from vacuum running against them. -Scratched and chipped wall corners, cabinets and furniture from hitting with the vacuum. -Dust - Dust behind objects sitting on the floor. Dust left on lamps or large objects. -Often leave unwiped areas under objects where they have used Pledge Wipes around them rather than sliding them to one side to wipe under it. -Throw rugs: Four small to medium throw rugs - they will not shake the rugs outside and insist on vacuuming them. They are dusty when I shake them later.

Very professional sent us text messages about what was being done each day as the house was vacant and we were moving cross country at the time. Fair and honest. Shop local buy local. The Woodlands Conroe Area

However, the bathroom floors they did not sweep or mop. In the kitchen they cleaned two counter tops but did not clean the other. I did not care for their service. They did a below average job. They did not pay any attention to the work.

I did my research and tried these folks out. We used them 3 times and it just did not work out. We had explained we had just left a service for poor performance and what we expected. We paid the higher fee hoping to get what we paid for. Every time the cleaners left there were issues. I would have to say the work was sloppy and they just did not pay attention. To add insult to injury when the bill arrived it was for the incorrect amount. They did fix that. Overall not a good experience. You would think the first couple of times they come to clean they would send the best crew to make sure we were happy. Well we will just clean our own house for now on.

I like that they don't try and organize. They just clean. If I have a pile of papers, they just make the pile neater, they don't try and sort it out.

Although we had some early missed communications, we finally got on track. I found Brian to be a reputable and honest person with who to do business. I would definitely refer them to other individuals seeking this service.

I would recommend them to others. The price is good. I will continue to use them in the future. It is a good experience all the way around.

I've never had any trouble with them at all.

As our closing date changed, the owner was very flexible and let us re-schedule several times. One of his primary employees did the cleaning which was on a Friday afternoon. The person doing the cleaning did a good job overall. There are some obsessive compulsive tendencies in our family so we did notice some things that were missed that some people may not see. Also, our flooring person was past his deadline for finishing up so the cleaner had to work around our flooring person's mad dash to finish as we were moving in the next day. I would use them again if I needed a "move-in" cleaning. I have not experienced their regular cleaning service so I cannot speak to that.

We really like that it is always the same person that comes all three times. You are not getting different people that you need to explain everything to again and again.