SST Roofing & Construction Southern Seal of TX

Mike helped guide me through the complicated claims process whenever a large pine tree fell on my house and caused structural roof damage. The insurance company did not want to pay at first and underestimated by claim by more than 75%. Through Mike’s diligent efforts over multiple months, we were able to receive our full requested estimate from the insurance carrier! When we were able to start work, repairs went smoothly and quickly. The repairs involved structural repairs to the roof, roof replacement, sheetrock hanging and repair, porch replacement/repairs, brick repair, fan replacement, interior and exterior painting, and gutter replacement. The repairs were what I consider to be a very large job. The crew cleaned up after itself and took great care of my home. The crew was at my home from the morning until the evening and rarely stopped. I was pleased with their level of workmanship, and my home looks even better than it did before the tree fell! Mike always responded to my questions and always provided the information I needed for the claim. He is very fair and very honest. I would not trust anyone else with a large repair job/remodel for my home. I would recommend Mike and his crew to any neighbor, friend, or family. While having a tree fall on my home was far from a good memory, Mike was absolutely the best part of the process in restoring our home.

I personally would not use STT again. I had damage from the freeze and took the opportunity to do some much-needed upgrades. Mike is friendly but I was told the project would take 3 weeks, which everyone told me to double, it ended up taking 10 weeks. I was living in my home during the remodel - there were A LOT of no-call no-shows from his employees. Most of the time it seemed Mike didn't know if someone was going to show up from one day to the next. His right-hand man has his own contracting business and this man seems to actually be in charge of all the little things, like drywall, electric, plumbing etc. But he puts his own contracting business first every time. The majority of the no-shows were this man and his team because they were working on some other big project. My $65,000 apparently didn't warrant their attention. Mike never once apologized for the delays or the mistakes that were made. He never once said simply "I'm sorry I know this sucks". Instead he told me I was micro-managing him because I sent reminders of the little things that still hadn't been done. My faucets were put on incorrectly and for 4 weeks after my project was finished they still weren't fixed and then when Mike was looking for final payment he said he would fix them. He had been to my house 3 times in that time and never once offered to fix them. There were a handful of things like this that I now have to fix on my own because I do not want to work with Mike anymore. It should have been handled by them before they walked away from my project but it wasn't. Lastly, I was very explicit when I told him that I couldn't make final payment until we got the payout from insurance, I was getting assistance with the final payment and until I had the insurance figured out I wouldn't know how much I needed to borrow. I practically begged for him to get the insurance paperwork figured out because I had to leave town for work for 3 weeks, I tried my hardest getting him to give me what I needed so I wouldn't leave him hanging before I left for my trip. Needless to say I wasn't given the information and he blamed me for not being able to pay his guys. I wrote him the check but he just couldn't cash the last $7k until I returned. Also, I was given a second quote once my choices were finalized. It was only a piece of paper that got lost in the shuffle of the demo, but I think some things weren't handled professionally. The prices seemed to change. As far as the actual work, the floors and cabinets were done nicely. The painting was mediocre, but the tile guy was truly a star. His work was absolutely beautiful.

Things went smooth. I was given Mikes name and number from my neighbor after he did some work at their home. I was really unsure if the insurance company would agree to replace my roof or not since it was previously denied but once Mike got on to the roof with the adjuster he was able to get it approved. We couldn’t be happier and the roof looks amazing. While onsite we asked about flooring and he was able to not only do our roof but also ripped out all the carpet and replaced it all with gorgeous wood floors and tiles at entryway and the most amazing granite kitchen countertops. Very pleased.

After initial work was completed in 2013, there have been continuous leaks in several places that needed to be repaired on the flat roof. Unfortunately, the last remaining leak in the dining room has not been corrected after several attempts over 1 1/2 year. I have repeatedly contacted the contractor and have not been able to get the repairs completed or the interior work on the wall where the water damage occurred to be fixed. This has been a prolonged situation and the contractor does not respond immediately which has caused extreme inconvenience. There is a 10 year guarantee for the work done which covers any needed repair work, however I have not been able to get the necessary repairs done to full satisfaction. At this point, I would not recommend SST Roofing & Construction to provide any quality work or proper customer service.