SPRING CARPETS

Took my mother to Spring Carpet based on nearby location and good reviews from angie's list. Unfortunately, this turned out be a terrible experience. My mother selected a carpet with the intent to purchase and decided to check one more place before committing. The salesman kept her selection on file in case she came back. She did end up coming back and committing to the purchase except she change her mind on the carpet color. The original salesman was gone for the day so another salesman completed the paperwork leaving it for the original salesman to order the next day. He ended up ordering the wrong carpet, he didn't read the change in color, and ordered the first carpet my mother wanted. Ok, no big deal, honest mistake...let's correct it and move on. Right? Unfortunately, they claimed to have it on back order and would have it in 2 weeks. 2 weeks later my mother called to ask about the carpet, they said it was still on back order and should be in any day. She call back numerous times over the next month or so (they NEVER once called her) only to get the run-around and vague answers. They didn't really seem to care and had zero sense of urgency. My mother gave up and I took her business somewhere else. I have never given a low grade on Angies List before, this is my first, and it was well earned.

Excellent experience. From working with Vena, our sales consultant, to the guys that actually handled the installation. Everyone was professional. Every room had large furniture that needed to be broken down, relocated, and then put back together. The installers handled our personal belongings in a professional manner. They were able to complete the job within one day. We'll use Spring Carpets again if we have ANY flooring needs.

They came on time, carefully moved the remaining furniture, and did a good job laying the carpet.

Awesome! Annette was very helpful in choosing the carpets and worked with my indecisiveness like a pro. She called when she said she would call and the installers came when they said they would come. Carpet looks great and I couldn't be happier!

Excellent. The sales people were knowledgeable, and the special order carpet arrived even before expected. The carpet layers were on time, cleaned up, and respectful of house and property.

It went very well. Spring Carpets was the second of three stores we visited. Dean was very knowledgeable and we found the quality to be equal to the first store at 1/3 less the installed cost. The installers called 30 minutes before their scheduled arrival and were very respectful of our home. It all went very well.

The people in the store I give an A the people that came out to do the installation I give a C.

Spring Carpets took two days to install our floor. On day one they came and removed all the carpet, carpet pad, carpet strips and glue. They then floated the floors. On day two they installed all the hardwoods including the stained quarter round and transition strips. The installers were very efficient. They had installation down to a science. They were on time and very polite.

We had Spring Carpets rip out and put new laminate in most of our first floor. It was about 1000 square feet and it is flawless! Cory and his partner did an amazing job. They leveled the entire floor after we had foundation repair. We could not have done this on our own, which was what we planned to do originally. We would have been in over our heads. Len was easy to work with as well. The options of laminate were so much nicer and looked higher end than many other places we went to. 100%, I would use them again. Extremely happy with the end result and the entire experience.

poorly equipped - over bought materials - workmen did not have proper or adequate equipment - no follow up - did not protect rest of house or furniture properly - inadequate clean up - just an overall lousy unprofessional job.

Very professional and responsive. I took a long time to decide what I wanted and Stephanie was patient and helpful. The floor is of the highest quality at a very reasonable price. Workers were clean and efficient. It couldn't have gone any better and I love my new floor.

Provided samples for our use in house, which was very helpful.

Excellent service from Spring Carpets. Received a fast quote and installation date. Provided 2 sets of installation crews and each crew did a great job of tearing out the old flooring, cleaning up and prepping for the new floor, and installing new flooring. The workers on the crews were respectful, personable, and helpful. Spring Carpets did a great job and we would highly recommend their services.

I love it. My stairs look like it never happened. in the closet is covered up anyway so I do not notice.

The carpet guys showed up on time and worked quickly. They left only a minimal mess in their wake, such as loose piles from the old carpet, but no big deal. The carpets look great! The bathroom tile guys were AMAZING! They worked so hard, morning 'til late evening, even on a Saturday, and were very professional and conscientious about how they laid each tile. They checked in with me regularly and made sure to get my buy-in at key stages. The finished product looks fantastic! These guys are some of the best I've used--and this is the fifth tile project I've had done in the past 10 years. Way to go, Spring Carpets!

Overall everything went great! We had a bit of a scheduling snafu on what day they were coming, but when they made it they did a great job. The neatly moved all of the furniture and quickly laid the new carpet room by room. The job turned out great. The quality of the new carpet is much more superior to that of our builder when the home was built.

We were very pleased. They did not do the installation. We got enough price, they held on to the floor and worked house for it. A couple of months, we bought on sales and ready for it, they were accommodating. They were helpful and had good customer service.

Excellent service, the installers did a great job of installing the wood floor. They showed up on time, it took a little longer than expected due to having to use more float than expected but the result was worth the extra day.

I like the personality of the sales person and their ability to work with the competitor's bid. Cleanup and customer service were excellent.

The initial install went well and they did a very good quality job. Issue came up based on their sales pitch saying that the carpet they were installing was "stain proof" mohawk carpet and the salesman specifically said that if we managed to find a way to stain it then they would come out and clean or replace it. (We even re-asked this to make sure it was clear). Well sure enough my 8 mo old son managed to knock over grandpa's coffee and it left a permanent stain. We tried using our hoover to clean it, but it wouldn't come out. We called Spring Carpet and they denied providing any kind of guarantee and said that we would have to contact mohawk. Mohawk refused to do anything until we had a professional cleaner come up and try removing it, then I had to get a signed letter from the cleaners stating that they could not remove the stain. So overall, their salesman are full of BS, their installers do good quality work and their prices are reasonable for the product lines they offer but are higher then several others.

Recently I was preparing a home for sale. I called Spring Carpets and someone came out and quoted a very fair price. The carpet was installed the following day by very professional employees of Spring Carpets. I highly recommend the company.

The sales man stated they did not send people to homes to evaluate the situation. He did not know whether the carpet could be cleaned as that is not a service they provide, and they did not repair carpet either. This merchant simply sells and installs carpet.

Upon entering the store we were immediately brought to the "in stock now" aka cheap carpet area. Salesperson did not ask many questions or give much advice or guidance on how to choose a good carpet. I had done my research and new about carpet weights, twists, etc. When pressed he showed us another carpet that he recommends to "everyone." After that we were left to ourselves to search the store and compare brands. He answered questions politely enough but then stepped away. We left with samples of Shaw carpeting we chose ourselves and had him come to measure our rooms and quote a price. Ultimately we bought a lovely Shaw carpet from Lone Star across the highway where the customer services was fantastic for less than Spring had quoted us. Spring carpet did not follow up after the quote until a week or two had gone by.

Chris, the salesman was excellent. He spent a lot of time with us, and came back multiple times. The crew who laid the carpet were wonderful. The staff is very friendly, and they did a very good job on the carpet.

Installers arrived on time, removed all of the old carpet and padding is about 30 minutes. One man was measuring while the other 3 were removing old carpet. As soon as the old carpet was removed they began cutting the new carpet into large pieces that could be taken into the required rooms. After all the new carpet was moved inside the 4 installers broke into groups to do final measurements and cutting. Everything was cut and installed and rechecked. Clean up was preformed, one man vacuumed while the others picked up and bagged the cut pieces. They left me three large pieces that could be used later for repairs. The whole process took about 4 - 1/2 hours to remove old carpet/padding, install 1280 sq ft of new carpet and clean up. I was very satisfied with the service and would recommend Spring Carpet and would use them again.