Sotolongo Home Improvement

He arrived promptly with a huge crew to take care of everything in one day! All of them were professional, efficient, and experienced. They took great care with our home and did a wonderful job on the work.

He was awful. The job was great but he personally was a nightmare. I picked him because he came highly rated on ServiceMagic and I had even checked references that he provided. I bought all the materials and paid them only for the labor. His workers were awesome and the job was well done but dealing with him wasn't worth it. He didn't come out and do a walk-through and just gave me an estimate over the phone. He did send me a contract through e-mail but he did not come out and look at the job beforehand. He was way off on his time. I showed him everything that needed to be done including the fireplace surround and the tile I was putting there when he came here. He did not mention anything about the fireplace and just said that they would get it done. They came and ripped out the tile around the fireplace and then he mentioned to my husband that it was going to be extra to do the fireplace. He decided to wait until everything was ripped out before telling us that it was going to be extra instead of telling us that on the first day itself. That was pretty terrible. He had kept his tools in the garage and then he came by and told us that a tool was missing. I have video cameras to monitor the yard and I found that he was the one who actually took it when I looked at the videos. I was in contact with the workers and they told me that he hadn't paid them. I don't think that they have been paid to this day for the job they did. My husband and I were very appreciative of the workers since they worked so hard and were here for 10-12 hours each day to get the job done that we tipped them an extra $200 each. He called me out on tipping them and I lost it. I had to rent tools because one of their hammer drills blew up when they were ripping the floor out and two guys were then using one hammer drill, which was taking too long. I cannot believe that this guy came so highly rated. It was crazy. I feel sorry for the two guys that were working here since they worked so hard and I don't think that they ever got paid. The workers were always here but he was never here. I know that they quit on him and don't work for him any more.