Ronnie & Cathy Matthews - RE/MAX Legends

My husband and I were referred to Mr. Matthews to sell our home the week of Thanksgiving. We actually closed the sale on January 31st. To this day we have not met him face to face and have only spoken to him twice. The first appointment with the company was with Jay, one of the listing agents. I would rate Jay with an A+. He spent three hours at our home walking the property and taking extensive notes. He also spent the time to and quot;selland quot; the company with an emphasis on the teams excellent customer service and the fact that they network with a number of larger company's. The next person to come to our home was the company photographer James. I would also rate James as an A+. The pictures of the home which were posted on HAR were excellent. Unfortunately, once the contract was signed, things changed. From the point that the For Sale sign was placed in the yard and when we closed, it was a rollercoaster. Once the home went on the market, we dealt with three different agents who I will not name because I would give them all a very low rating. Although they were all responsible for marketing, negotiating and closing once the home was sold none of them actually came to my home to see it. I also question if any of them looked at the notes that Jay took. We found ourselves answering questions which each of them that had already been asked and answered multiple times. As they took time off, the file was passed back and forth, however, we were never told who the file was being passed to. In our opinion, there was no personal touch to the transaction, in fact after a month, one of the agents asked me what my husbands name was (she had the file in front of her) and one of the agents thought his name was Kim (his name is Jim). When we actually received a contract it was emailed to us with a phone message asking that we sign in the areas designated and return asap. We were actually expecting someone to come to our home or go to their office to review since we are not familiar with real estate contracts. Out of the three, we only met one at closing. They dropped the ball on so many levels from leaving us hanging on the day that negotiations were to be complete to NOT provided us with the HUD statement until we were actually at the closing table where we found $1,400+ shifted to our side that was not on the and quot;estimatedand quot; HUD statement. This was after phone calls and an email asking that we receive prior to closing for review. As far as the networking piece, out of 9 showings, only one was an agent with the Matthews team and it was actually an internet appointment, noy one that they has solicitated. I contacted Mr. Matthews to discuss my concerns after the closing. He was already aware of those concerns and he made it clear that his company did the job that they were contracted to do. He discounted the fact that the agents had not seen the home by saying that he has sold thousands of homes that he has never seen. He also indicated that agents do not necessarily have to go out and market the home; networking consists of putting a sign in the yard, putting the property on HAR and internet appointments which come into the office. I feel that Mr Matthews missed my point completely. My husband and I felt as though we were just a number running down a conveyor belt. Yes, his team did sell my home, however for the record, my home sold itself. It was a lovely one story home in a beautiful neighborhood. I could give more examples but I think the message is clear. If you are looking for personalized service, I cannot recommend this company.

My house sold in three weeks after I did everything this realtor told me to do. Everything with this realtor was so organized from start to finish, it was so easy. There market analysis was incredibly detailed and their selling skills were very good. I highly recommend them.