Prestige Heating and Air Conditioning LLC

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I called them when we realized we had a serious problem with the heater. The installation is less than a year old (we purchased the house in August 2012). Seller told us the installation was still under warranty, so I called Brian as recommended and explain him our situation (we used over 150 gallons of gaz in less than a month !!) he sent a technician no later than the following day. Technicia called before showing up, checked the installation but didn't have the right parts. He offered to come the following day to replace the broken parts but we had planned to be gone, so he came on the next Monday and took care of it. I haven't received any bill as of yet. The parts were still covered by the warranty but I don't know about labor.

I received 12 quotes from 10 contractors for just the coil -- ranging from $1500 to $2900. Many contractors pushed a whole AC systems ($5K-$7K), and some even pushed a whole HVAC (including furnace) replacement, as a "better" solution ($5K to $12K). Since the system is barely 10 yrs ago with no blower issues, the furnace quotes were definitely overboard. With proper maintenance good systems are reliable for 15 -20 yrs. I put a call into Prestige and Brian (owner) called me back a bit later to discuss my AC problem. His solution, based on what I described over the phone ("rusted and dripping secondary pan") was a coil (copper) replacement and a new pan with a float switch. He did not offer any wty, coil brand or other details. (I did not ask.) He then gave me his bid which turned out to be only $50 higher than the lowest one of the 12 i received for "coil only". I then asked if there was a discount for Angie's List and he said, "No". This is contrary to what is posted on Angie's List: "Each Angie's List member will receive a 10% discount just for mentioning Angie" on the cost of each option to address my problem. I got only the one "option" even though the info on Angie's List suggested there would be more than one. I liked the low price and that he was confident enough to give me a quote over the phone, without having seen the condition of the system. (Saved me time. Only 5 minutes, vs the typical one hour, including a pitch from the salesman.) And I can understand why he might not want to discount the low price another 10%. (a pretty rock bottom price.) However I never got a hard copy (email or snail mail), and there was no offer for one (I did not ask). So I was not so confident that that was a firm quote. Other costs (eg new transition, plenum, line insulation, drain lines, etc) could easily be added that could quickly increase my costs in the middle of the job and i would be stuck in a bad situation: no working HVAC and a week before I could get some else to the house. And given that he reneged on the 10% discount, he might be inclined to renege on other commitments.

The good - they got the job done in 2 days and everything seems to work fine. The bad - only one person could speak english and he wasn't there all the time and they offered a 10% discount if we mentioned Angie's List but when I asked for the discount they started crawfishing saying they were not registered with Angie's List yet. I eventually got $300 off the job instead of the $560 I had expected. If you use them just make sure you get everything in writing.

The person I spoke with was Brian Gesner and he was the most professional about everything.

I was very happy with them. The technician seemed very knowledgeable about his equipment and the technology. My repair was easy to fix and he talked to me about my specific repair and about the general heating and cooling and what I could do to make my system more efficient. I was very happy with the overall experience. I intend to hire them again to give my overall air conditioning a checkup for the summer. Those guys were good.

They are awesome and I would use them again.