Morrow Mechanical

Many companies nowadays approach a customer like they should know everything about the product they are calling about. Right from the phone call When I called Morrow, the lady knew exactly what to say to me, and she told me turn the air off, and got someone out SAME DAY. amazing. Then when Mike got here, he remembered us and the whole situation about our AC. He took one glance at the problem and went right to work. Fixed it very thoroughly, and also double checked a couple other things to make sure all good. He is GREAT. We are so thankful we choose Morrow for our AC.

so again we had a wonderful experience for our service call...from the first call from kimberly who has the best customer service skills of anyone I have ever dealt with to Josh who could not be nicer and who is totally professional and patient when explaining things...I am so glad that we found this company and especially Josh and can't imagine using anyone else..thank you guys..

This was the best service call (s) I have had since I moved to Houston. Brionna, the person who answered my call was very polite, professional and made me feel like my call mattered to her. She scheduled me for the next day - I was not available that same day because I was not going to be home at the time she had that same day. The technician , David, was absolutely wonderful. He found my freon was fine but I needed a chemical clean done and some other maintenance to the unit. He scheduled to come back the next day and again was early. Both days Brionna called to be sure it was okay for him to come early. Really - when was the last time you ever had a technician come early!!!! David was so great that I asked if he owned the company. He stated he didn't both he cared as if it was his company. This speaks volumes to Morrow - obviously they care about their customers and their employees to have not one but two employees to show that they care as if it were their own business. I will definitely not be going back to my regular air conditioner company because of these two employees.

Called at 7 PM to try to book a time for the next day, but they were able to get a tech to me that night. The tech (Caleb) was prompt and professional, quickly tested and diagnosed the issue, explained the solution/pricing to us thoroughly, and then fixed the issue quickly. All in all, he was in and out in an hour, and we didn’t have to go another night without AC! Highly recommend, I will use them again.

I was looking to repair or replace an 4-ton A/C system for a 1200 sq. ft. home. The first quote was $4000 more than I had just spent to repair a 60 ton chilled water system, replacing 2 massive compressors, repairing a freon leak, and recharging the entire system. The low-end quote was $5000 more than what I could have bought the entire system + freon. Since i was assured that it could be installed in an afternoon, I assume I would paying about $500.00 per person per hour for labor. Not bad! I hope their guys are actually being paid that.

Chris arrived on time and was very responsive to my concerns, answered questions and went about his inspection efficiently. I really like Morrow Mechanical’s system of a call alerting me of when my technician would arrive and an email with a photo of the tech and his name for easy identification, a good safety measure for the homeowner. Thanks Morrow Mechanical for looking out for your customers.

Indoor evaporator coil was leaking freon. This was on an older R-22 system, the tech came out and charged me for the visit and over $700 to fill the freon. The AC worked for one night and the next day it quit working and apparently all the freon leaked out again. I was quoted a very high price for just replacing the evaporator coil so I went with another company that replaced the evaporator and condenser unit for a little bit more than the quote I had received from Morrow for just the evaporator.

The workers were on time but after they left I was still having the same problem uneven cold and heat. So when it was time for them to do an inspection do to weather changing I called the company and let them know about the problem. When the person came out he said that the vent was on incorrectly and that was the problem. Anyhow I'm still having the same problem and basically was told there was nothing that they could do so it was a waste of my money and time.

Troy arrived BEFORE our scheduled time and was nothing but respectful of our home (placing booties on upon entering) friendly in his arrival and initial greeting & exceptionally thorough in his attentiveness to our system and the corrections and repairs that were needed and unknown to us prior to his visit. Troy addressed all of my concerns and frustrations and willingly walked both my husband and I through our thermostat helping to set up the controls for our needs.

it went really great and troy was very polite, informative and through. he explained the nest thermostats reason for not functioning properly and had the same explanation as i thought. he cleaned out my drip pan and showed me before and after pictures which was a nice addition to go along with the explanation about his observations. nice guy, thanks troy

Excellent Rog was super courteous and knowledgable. I want him to do all service calls in the future.

Troy is an excellent salesman, contact, problem solver. All the above and more. This means so much to me, having trust in a business at this day and time is rare .

Troy was on time, very professional and very safety conscious. He assessed the problem and quickly resolved the issue. He educated me on what he was doing and why and answered other questions for me. I was extremely grateful and happy that the cost was not nearly as high as expected! Great team member for Morrow Mechanical!!!

Very well. I haven't had it serviced for few years so when everything went well, I was very happy.

Great!!!!!! Chris was very professional, answered my questions and very friendly.

The service performance and work done by Troy was excellent. He is very attentive to our needs and goes about doing his job very professionally with a very courteous and friendly attitude. This is the second time we have had Troy as our service rep and we are very pleased.

Absolutely perfect! Caleb is our A/C and heater technician. To us, he is the best technician that Morrow Mechanical has. He arrived exactly on time. He listened to our concerns, then he did the tune-up. He was competent in all aspects of the tune-up. Caleb is knowledgable, efficient , organized, courteous, and does clean work. We will always request his services. We met Caleb last summer when our A/C blower fan broke and needed to be replaced. Within hours, our system was up and running due to his extra effort and work. He is much appreciated in our house.

I like that Morrow always calls to schedule my Spring and Fall checkups and their service keeps my units running with minimal disruptions.

Troy was extremely prompt and very professional. He did a great job finding the problem, getting a replacement part and fixing the unit all in the same day. We would happily use Troy again and have no hesitation recommending him to anyone wanting quality professional service.

Caleb the tech fixed the problem. He's very thorough and explains things.

Troy was very informative, and I understand exactly what he told me. He was polite and patient. You can tell he knows his job thoroughly. I appreciate his professionalism. I have 2 systems and signed up for priority advantage.

Above Excellent: I have used Morrow Mechanical and Mr. Troy before and have only the best comments for Troy and Morrow. Could not have been more satisfied with the care that I was given to the issues that Troy corrected. I, of course, would recommend Morrow and Mr. Troy to my neighbors. Thank you.

Service was completed to my satisfaction. Andrew has always been on time and done his job well.

Everything went fine, will use again with same technician

Thorough and complete inspection of unit.