Lone Star Floors

We spent a good amount of time researching and reviewing flooring and visiting different providers in the area. We chose Lone Star based on responsiveness and overall cost of the install. We found they provided the best cost for the exceptional product we desired in our home and offered an upgraded spill guard pad with the entire purchase (a part of the volume we bought). John was helpful and provided all the answers we desired from the sales side of the transaction. The entire project was completed in a day, The installer (Arte I believe) was punctual, polite and very skilled with his work, the seams are well done and if you didn't know where they were you wouldn't think there were any. I encountered an oddity in the floor after the install (a few weeks later) that I thought might have been related to the seam (as it was on that point). John sent Arte back out right away and the issue was found to just be a spot that wasn't level below the seam. Once again punctual and helpful after the installation was completed.

Terrible, as the wood flooring was being delivered my wife immediately recognized that is was not same as sample she had on hand and agreed to with Mr. John Tatom the Woodland Store manager. My wife immediately went over to their location to protest and Mr. Tatom agreed to refund deposit and come collect wood flooring from our home. Later that day one of the owners of LONE STAR FLOORING either Mr. Naser or Mr. Mukhaimer call my wife and schedule an appointment to visit our home the next day and resolve issue, but upon arriving at home he refused to acknowledge the obvious inferior quality of wood flooring when compared to sample my wife demonstrated and he refuses to give us a refund or exchange wood flooring to match sample. So now we have wood flooring we paid for but did not order and will have to find another contractor to install it too. Classic case of bait and switch SO BEWARE OF LONESTAR FLOORING..... As they will literary FLOOR you if you contract them.

My son used them prior to us using them and he had a good experience so we did expect the same. They did a very good job.

It was a very good experience.

This was by far the best experience I have EVER had with contractors in my home and also the best experience I have ever had with a salesperson. John is one of the most pleasant, low pressure, yet effective salespeople I have ever encountered. He was patient with all of my questions, and even spoke with my dad on the phone (I'm a single working mom with a protective dad) to answer his questions. I love the hardwood he suggested would go well in my home and I love the way it looks in my home. The contractors that installed it were extremely pleasant, professional, hard-working, trustworthy, and were perfectionists with the installation. Don't use anyone else! They are beyond AWESOME!!!!! :)))) I am SO happy with my floors!!!!! Thank you John & Lone Star Floors!!!!!