Jireh Trees & Landscaping

On the first appointment, a saleman name Wayne was supposed to come over and give estimate. Well, he did not show up. After waiting for two hours, I called the office, got an apology and finally the saleman did show up later that day. We agreed on the work to lower the canopy of the trees and also to cut one large branch hanging over the roof. He also talked me into doing the same work on another smalles tree. My concern was on the huge oak tree and I made sure that he understand by lowering the canopy, that means bringing the height down evenly. I wrote the check for $75 as deposit and we signed the contract that clealy state the scope of work. I called the company back to schedule for a date for them to come out to do the work. On the second appoinment, they never did come out. I had to call the office and again got an apology and another reschedule. On the third appoinment, they again did not show up. Called the office again and the saleman finally show up later that day just to tell me that it's too late to do anything and I have to reschedule. OK, so I called the office to cancel the deal only to get an apology and got another reschedule. The owner did call me back this time to apology and I was told that the salemen was fired for poor work ethic. He also promised that his crew will be at the house first thing in the morning to make sure they get all the work done in one day. On the 4th appoinment, it was raining on that day so the owner called to let me know that due to the insurance issue, they can't do any work until it stop raining. OK, I understand that and when the rain finally stopped, I was surprise to see the same saleman Wayne showed up but without his crew. Hmm, I though someone was let go for poor work ethic? Anyway, I just want to get this done so I after an hour or so, his crew finally showed up. BUT now he only want to trim a few branches and refused to do the work to reduce the canopy as clearly stated in the contract. I got so fed up, called the office and demand my deposit back. The office lady said the owner is going to call me back but he never did and I never got my deposit back. I called again a coupe weeks later and still have not gotten my deposit back. This is the worst experience I have had with a contractor and I felt that I was very patient with them.