Generator Power Systems LLC

Very rude and didn’t want to help. Also took 7-9 hours to respond to every question.

I am proud to say that I highly recommend Generator Power Systems (GPS) & Fish Electric, Inc. for any work of this type you may have. I probably could of sub-contracted this work but sure glad I didn’t. My electrician and plumbing contractors advised me to use a contractor who specifies in this type of work turn-key. I high expectations for the products & services I buy. I learned long ago that low-bid usually comes with low expectations and inferior results. All projects will have problems along the way regardless. The way these problems are handled separates the good from the bad in a hurry. More times than not you never see the low-bid people again and find yourself starting over. I obtained 3 quotes. GPS gave a complete quote package and all the technical information I requested, including consulting with Kohler in regards to any unique details of the install. Mike Bell was my consultant. No hard sell – let their reputation and product speak. Very knowledgeable. On-site consultation. All very smooth. One price, all-inclusive, true turn-key. The problems I had with the other quotes were them not providing information I requested. One told me I could google the generator for myself. They wanted me to facetime them, walk around my place videoing everything, and measuring as I went. Neither knew what turn-key means. “Tax, Permits Extra, TBD.” “Gas Meter upgrade not included.” What else may there have been? GPS was not the lowest quote, but I bet by the end of the job they are. They have a close trusted relationship with CenterPoint, both gas & electrical delivery. This is very important on both sides and can add weeks to the process if one is not familiar with the technical and legal requirements. GPS consulted with City Permits and the inspector, getting Kohler involved to make sure all were on the same page long before the work was even scheduled. Jose Guandique and crew were our electrician and besides being knowledgeable & confident in their work, they met the inspector (very particular and thorough in his own right) on-site and looked at every wire one-by-one until the inspector was satisfied. The working relationship with CenterPoint and local inspectors is very important. They have to turn your power off during the install of the transfer switch and panels, get an inspection, and get CenterPoint to reconnect your power. We were only down about an hour. Without a smooth transition with these entities you could be out of luck until things are resolved. Shannon kept me aware of every step and scheduling details. The first crew (Rick) came in and poured a concrete pad (they don’t use flimsy throw-down composite pads) and hand-dug the trench which was very hard work in out hard ground and was done in a workman-like manner. Like all their people that came out, the plumbing crew were on-time & left a clean location. They completed their gas line work and passed inspections without incident. The next step was coordinating with CenterPoint Gas to upgrade the gas meter. This can leave you with gas service for bit but GPS made sure everything was ready and went without a hitch. With all the work complete Chris Rodriguez came out and certified (tested) the system and gave us a little class on how to operate it. Actually, there is very little to do but there’s a few things you need to know and mainly stuff NOT to do. We have opted for the full-service contract and monitoring so things get taken care of even during a big storm event. When I spend my money, I want to enjoy the process. It’s cathartic for me. I truly appreciate watching fine “neat & workmanlike manner” happening in front of me. All-in-all, Generator Power Systems (GPS) & Fish Electric, Inc. provide high-quality equipment and service. Period. Robert Haas, Richmond Fort Bend County Texas U.S.A.

I can't even begin to tell you how much Generator Power Systems (GPS) has helped my family. Every time the power goes out, within 13-secs that generator comes on, and life is back to normal. I also love when the electric grid kicks back in, that generator shuts off, without me doing a thing! I bought my home generator from them back in 2009. Turns out to be one of the best investments I ever made. GPS made it so easy, and always had time to answer any question I could think of. I have been a customer for 10-years and have received the highest quality service for all these years. Their staff is excellent. With regular maintenance check-ups performed by GPS technicians during the year, I never had any problems. Jordana (office) schedules everything for me. And the team went to work, like clockwork. And a big shout out to Kory McClellon (Technician) for making sure everything was in tip, top shape while walking me through the updates in the newer model machine. What prompted this review/recommendation, was my service call today. Kory called in advance, stating when he would be here… and then showed up on time, very professional and courteous. Service performed by Kory was excellent. He took the time to answer all my questions and explained anything and everything. I will ask for him specifically every six months for service… If only all contractors were this efficient and effective. I cannot complement Kory enough and love my generator. Overall, I highly recommend Kory and GPS, and would never use anyone else.

Salesman was punctual, pleasant, and knowledgeable. Most of the portions of the quote were in the quote, but the price of the generator wasn’t among t he numbers that were for monitoring, extended warranty, and maintenance service. After repeated attempts to get the cost of the generator itself, I gave up. It seems that a whoever maintains the close hold on the Docuserve quote failed to look to see if it made sense. I must have got the same incomplete document several times a week for a month. I went with another company.

Excellent. Highly recommend Generator power Systems. This is the second unit they have installed for me. I have been a customer for 15 years and have received the highest quality service for all these years. Their staff is excellent also. Would never use anyone else.

All went well and according to schedule.

Our experience was turnkey, hassle free and completed ahead of schedule. The very night install had completed we lost utility power for two and a half hours. It was amazing as we looked out our front windows. Our house was like an ocean lite tower. The street was complete darkness, and our house was brightly lit up. The only house with power. In this moment we realized the generator was one of the smartest investments we’ve made. Regarding GPS, everyone at GPS definitely makes you feel that customer satisfaction is a priority. From the sales phase throughout completion of the install; GPS staff was easy to work with, answered all our questions and presented themselves very professionally. I was also very pleased with the aesthetics upon completion. After our exceptional experience with GPS I would definitely recommend using GPS to friends or family and plan to continue using them myself in the future.

The generator was installed on June of 2012, and we have had them do the regular maintenance on the system since that time. The original install was handled professionally and looks great compared to other installations that I have seen. I fully trust their company and their electrical expertise. Since the original installation, there have been several power outages in our area and the generator system has handled the power needs of our house flawlessly. I have had them do the regularly scheduled maintenance and they have always been great at explaining what they are doing and why. They have also been very accessible and responsive during the initial specification and installation period, in addition to whenever I have emailed them with a question throughout the years now that the system has been in place.

Excellent; Bill & Yvonne Fish & their team were very professional/courteous, and had excellent communication throughout the generator planning, permitting and installation process. I would not hesitate to recommend GPS, and I would use them again.

We got several estimates before we chose GPS. They were by far the most appealing. Coming in with the lowest price, best warranty and quickest turnaround time. Everything went according to plan and we are very happy with the end result. Very professional operation.

They show up on time, know what they are doing, and get the job done.

They did a very good job. The workers were very cooperative. They did it my way. They only thing that they could have done differently is they wanted to run the electrical above ground, but they did put it underground per my request.

GPS did a great job from the bid to the install. I had several quotes and GPS was the lowest for the same equipment. When I made the decision to go with GPS they were able to get the generator installed within just a few days. The team was pleasant and professional to work with. I would recommend them to my neighbors.

Jim Fish met with me and "listened" to my desire to have electricity in the event of a power outage. He personally came to my home and discussed my wishes and actually delicately talked me into a more basic system saving me a significant amount of money. Also at this same time we are having a swimming pool installed with both the generator and the pool equipment requiring natural gas. The gas meter is on the other side of the house and required $2100 worth of trenching and running of pipe to the generator and the pool equipment. Jim suggested we install a second gas meter and saved me $1100 by doing his way. All of the personnel that did work on this project were professional and prompt. They explained the process and did exactly what they said they would do. They worked directly with the city and the suppliers so that I did not have to do this. The work was nicely done and the quality of the materials and the workmanship was top drawer. I highly recommend this company.

Several factors led me to recommend Generator Power Systems as highly as I do: + Their thorough analysis of my needs was far more confidence inspiring than other providers I dealt with. + Their clear explanations of the pros and cons of my choices resulted in a far better choice. + The prompt completion of each step of the installation far exceeded my expectations. + They were even flexible when I altered payment terms at the last minute. You can feel confident working with the friendly, professional, knowledgeable, and fair team at Generator Power Systems.

Called and left my name/number. Jim Fish himself called me back and worked with me one on one from that point on. He was there every step of the way. There was some minor miscommunication on the process of getting the gas hooked up to the generator (I had to have Centerpoint run a second line to my house due to location), but Jim was always quick to rectify and make right any issues that came up. All his staff were professional, kind, very informative, and patient with me, as I would ask 20 questions of each of them each time they came to install a different component of the generator. My ONLY advice to anyone considering buying a generator is to realize that it will take more than one day to install your generator. The location must be selected and size generator on the first meeting. Second meeting will consist of pouring the slab. Third meeting will be digging and/or connection of gas-lines. Fourth meeting will be installation of generator and transfer switch. Fifth meeting will be hooking it all up and firing up for the first time. Depending on where you live, it could take more or fewer meetings due to permitting process and/or location. Once it finally fired up though, it became worth the wait. I would recommend Jim and his team to anyone looking for a back-up generator solution.

Took 4 bids from different companies. Although GPS was not the cheapest, I went with them because the owner, Mr. Fish came personally to my home at least 4 different times. Definitely worth the extra money. He was the most knowledgeable about my city building codes and requirements.

We have had some problems with them. We are actually ending up litigation with them right now. They previously had a good rating with you guys. They ended up putting our $30,000 generator that we bought from them, and then we paid them for the installation of it and they put it on top of our septic system, which is then subsequently crashed in; and now we have to repair our septic system which is costing us about 20 grand to do that. They only had it about a year now and out of that year the system was down part of the time. It’s not that they don’t know what they are doing it’s just that they didn't know how to handle the customer relation issue and the fact that we were able to call them. Their guy didn't know what he was doing when he was installing the update. Their price is fair.

Technician was on time and performed service in an efficient manner

Poured slab on 5/6, installation started and completed on 5/9. Had tech come out on 5/14 and explain startup and answered any questions I had. More than satisfied!

Everything went fine. Very professional and courteous. My install was very difficult because the area where they had to run the gas line was extremely congested with wires and pvc pool pipes. It all went well with no disruption of my other services.

Generator Power Systems gave the best price for this scope of work. Of the four companies that gave bids, Generator Power Systems provided the most professional, detailed quote with specifics of what was included in the project, how the work would be done, and the schedule of payments as the work progressed. Jim Fish answered my questions quickly and accurately and was willing to adjust the percentage of payments on agreement, installation, and start up as I requested. As the installation progressed, the craftsmen installed the conduit and gas piping on the side of the house, instead of underground as specified in the bid. But, one phone call to Jim Fish, and the craftsmen moved the conduit and gas piping underground with no squawks. There was a slight delay after the plumbing inspection was completed, but one phone to Generator Power Systems got the project going again. The start up was smooth; the start up technician explained everything, answered all my questions and let me test the whole house power load including the A/C. The generator has worked well, testing itself every week. We have had one power outage of about 3 hours. The generator came on, ran until power was restored. No problems. In summary, everything on this project was done professionally and cordially. The office and field staff were all helpful and good to work with. I'd do another project with Generator Power Systems.

After almost 3 months of terrible service and expense, my generator was not working properly and I was very unhappy with the company that installed my generator and had been servicing it since 2007. A friend, a membr of Angie's List, e-mailed me regarding this company as " the best on the list." I contacted them and related my problems and frustrations. I asked if they could look at my generator and find the problem because I had been told several things by the other company that later turned out to not be the real cause. On inspection it was found to not be a major problem to get my generator working properly, however, they discovered FOUR MAJOR CODE VIOLATIONS that were very unsafe!!!! The major problem started in 12/25/12 with a "power surge" I was told by the installing company. I was very upset and afraid to use the generator, as the violations were major. Mrs. Fish, one of the owners, was very nice and tried to assure me the violations could be brought up to code and also they could install the missing safety items and my generator would be safe. I know very litte about electricity, but for someone that does and might be reading this I will list the violations: 200 amp non service entrance rated transfer switch installed on a 150 amp service, no disconnecting means for the transfer switch, ATS was rewired with non-manufacturer parts, and the generator was setup to run the entire house and not capable to do so!!!!!!!! We used this generator a lot when hurricane "Ike" was here and I guess we're lucky our house did not burn down!!!!!! Mrs. Fish and her company were wonderful to me - they are knowledgeable, kind, considerate and strive to bring the highest integrity to their work and their company. In my opinion, this company is the best! DON'T MESS WITH THE REST!

The service is every 6 months, but they don't always call ahead and the gate is not always unlocked.

GPS was excellent! Once I gave them approval to start, they were done in two weeks. They were most professional and courteous. They managed all facets of the work including coordination with CenterPoint Energy to upgrade my home's natural gas system (the pressure had to be increased for the generator's engine to work most efficiently). The installation cost was very competitive. A driving factor that made for a more expensive installation was due to nearly 200 feet of fuel gas line that was installed. I highly recommend this company for future work.