Reviews
3.04 Reviews
Showing 1-4 of 4 reviews
Christian S.
06/2023
home warranty companies
+ -1 moreFidelity national home warranty is not worth your time. They tell you great things about all that they're contract covers, but when it comes down to filing a claim, getting the work done, getting it paid for, they are very difficult to deal with period you can never speak with anyone outside of their foreign call centers. These people in the foreign call centers do not speak english. If you ever file a complaint with the Better Business Bureau, they do not answer your complaint via their online system, but instead, they send you a letter a week later in the mail. It's like they don't want this bad information out in the public so they take it away from the Better Business Bureau so it doesn't appear online we're all can read. I've seen so many problems with them it's unreal. The vendors they hire know how to get paid, yet not do any work period I find the vendors are constantly trying to get around everything they can so they don't have to do the work. This is such an awful way to operate, yet no one cares there to help you. When i have spoken with other departments trying to get help, all they do is transfer me to the foreign based customer service department. I spoke with a manager in India name BINA and she hung up on me. She kept trying to tell me to call the vendor to straighten out the issue, but I told her that you at fidelity are the ones charging me for something I shouldn't even be charged for, not the vendor that came out to look at my air conditioning unit. I'm thinking about going back to old Republic home protection. That company was not perfect, but they always took care of their customers. I've never seen another home warranty like them and appreciate them even more now.
Description of Work: Plumbing, Electrical, A/C Seasonal Tune-up, Septic Tank Pumping, etc.
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$150
Ann K.
12/2016
appliance repair, plumbing, small appliance repair, home warranty companies
+ 2 moreThey were on time and they got the job done. They took their shoes off when they came in and they were courteous. They got the right part.
Description of Work: I use Fidelity Warranty for warranty. I’ve had the dishwasher, garbage disposal and the oven fixed.
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Yes, I recommend this pro
$65
Ann K.
12/2016
plumbing, home warranty companies
+ 0 moreThey were courteous and they were on time. They got the job done.
Description of Work: I use Fidelity Warranty for warranty. They fixed a toilet for me.
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Yes, I recommend this pro
$65
Georganna D.
06/2016
air duct cleaning
+ -1 moreThe A/C evaporated coil was not installed properly. And now i am having to start and pay all over again to start the process again.
Description of Work: The provider came out to service my air conditioning. And in the process of getting the parts and coming back and installing it.. It was a hassle the whole process. The provider kept scheduling and reschedling the appointment. So now i am so frustrated with the vendor i had to call the warranty company. And now i feel like the warranty company abandoned me to the point this is who they sent out. They were standing behind the vendor that they recommended. So finally he came out and did the work. he did like 90% of the work. And the work that he did was to the poorest quality. And now i have to get a completely different vendor to come out and start the process all over again. But where i feel violated is with the warranty company.
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$75
Contact information
21502 Hales Hunt Ct, Spring, TX 77388
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
Home Warranties,
Plumbing,
Air Duct Cleaning,
Appliance Repair - Small,
Appliance Repair
FAQ
Fidelity National Home Warranty is currently rated 3 overall out of 5.
No, Fidelity National Home Warranty does not offer free project estimates.
No, Fidelity National Home Warranty does not offer eco-friendly accreditations.
No, Fidelity National Home Warranty does not offer a senior discount.
No, Fidelity National Home Warranty does not offer emergency services.
No, Fidelity National Home Warranty does not offer warranties.
Contact information
21502 Hales Hunt Ct, Spring, TX 77388