Response from C&J Outdoor Services
This is not a true assessment of our work detail and follow up. I actually stood with the client the day we completed the fence and they signed off on everything in good measure. About a week later, client reached out to us with reasonable concerns which we addressed immediately (following day). The client requested the gate be adjusted and we did so accordingly which they signed off on once again. The client again called us a few days later and they continued to add to the list of “flaws” on the fence following completion sign off. Finally after spending 3-4 trips out to the clients house, her requests became unreasonable so we decided to gift her with a $100 gift card and told her that we would not be coming back after for further “adjustments or fixes”. To add insult to injury, we were not even contracted by this person to build the fence. Their neighbor hired us to build their fence and during the job, we were asked by Mr [Member Name Removed] to build their gate and small return for $470. We happened to have extra material on the trucks so we didn’t see it being an issue to add a gate towards the end of the job. This client is being completely unreasonable and unfair in their review of us. Feel free to read any of our other reviews on Angie’s list or Home Advisor. We come highly recommended. C&J