Byrd's Irrigation & Landscaping

Company came out in August to repair a broken sprinkler head. Repair was completed and all was working. In November the same head was leaking again. I contacted the company and was told it would be a few weeks before they could come out. Spoke with the owner and he RUDELY told me to get someone else - they were too busy installing Christmas lights.That's what I did - got someone else. Rude and didn't honor their work.

When I first used them in December of 2012, they were very efficient and did a good job. The staff put everything back neatly. They came back after the new year to take down the lights and put back in storage. This year, when I called to schedule another installation they said they were able to install between December 7-9th. I had not heard from them and called them on December 14th to follow up and advised to let me know if they can't do the work. I have still not heard back from them.

I never got past the office staff who are completely incompetent. After missing the first appointment because they couldn't find our address, I rescheduled. At that time I went detailed directions to my house. I also rearranged my schedule. When they did not arrive today, I called the office and they had no record of my appointment. The incompetent receptionist remember our conversation and realized she made a mistake. When trying to reschedule I could not get in until the following week. No effort was made to try to get me this week since two appointments had been missed.

They arrived late. I had to call to check if they were still coming. I explained to the 2 man team the problems and they set to work to replace the broken heads and re-align others to properly cover the areas. It took them about 2hrs to complete and I paid them for the work. A few days later during the sprinkler cycle I noticed a puddle of water was accumulating and saw that water was flowing out from one of the heads they had replaced. I called up and explained the problem and that I needed someone to come out in the morning so I didnt have to take off too much time from work. I was told someone would come in 2 days time and be there for 9am. I received a call at approx 9:15am advising that he was running late because of some car problems. At approx 10am I called the office and they knew nothing about the guy being late and would call me back. Another 30mins passed and I called them back to be told they were on the way. 2 guys arrived around 11am and I showed them the problem. They repaired the head and then tried to charge me another $60 for the work. I explained that I wasnt paying anything because it was their past work that hadnt been done properly which they accepted.

They were fast to start the job. They gave us advice to install the french drain The job went very well. They were very professional and cleaned up.