Benchmark's Parts Today

Extremely rude and unprofessional. I sent my 13 year old son and non-English speaking to help find a replacement part for an off brand mini fridge while I was engaged in something else. I asked my son to go in a second time to ask them to explain to me, over the phone (my son’s), what the issue was. The person attending my son refused. I called to try to understand why he wouldn’t talk to me while my son was there, but I was told that it was my personal problem and then was cussed at. Unless you appreciate service from someone whose anger is out of control and cannot have an adult conversation without making things personal, STAY AWAY!!!

Not well I called and asked to order Control panel for my freezer. I gave them part number from the control panel from the freezer which did not match the part on the internet According to the model number Of the freezer on the internet at no time did she ask me model number of the freezer I was told this sometimes happens the numbers change. I read the part number to the lady from the part from freezer and what internet said. They should have been the experts here. When my husband picked up the part he was told to look at it and from sight it looked like correct part. They ordered the wrong part. Therefore part did not work. Sent a serviceman out, service did not know what he was doing. Was confused needed a Manuel, colluded not get in touch with tech support. Said we have a bad board. He later called me and said I ordered the wrong part. When I read him the part number off of the original he said they gave you wrong part. When I called benchmark the owner was extremely unprofessional and very rude and arrogant. Informed that “ I deal With this all the time people try to fix a problem, and they screw up. No excuse me but if I called asking for help and told them what my part I needed and was confused on why rather different numbers in parts maybe he should take his arrogant rudeness and train his employees s to be more helpful. No be so rude and arrogant on the phone when they screw up. After all had they would have gotten me the correct part I would have had the issue fixed. Owners need to take an anger management coarse I have NEVER had someone talk to me in this fashion, from what I understand this is his norm. Do not recommend if you need anything go to reliable parts in the woodlands much nicer.

no problem

great, thought I would have to buy a new oven but they were able to repair the old one.

To be fair when I bought the part I was told there was a no return policy on electrical parts. I bought a fan kit for a fridge from them for $112 although I could have bought the same Whirlpool part on-line for $80. I was willing to pay the premium to get it now. When I got home I immediately discovered I did not need the part. I had not installed the part and in fact had not opened the box or even the seal on the box. I returned to the store approximately 45 minutes later, and was told they would not accept the return because I may have demagnetized the motor. Not sure how I would have done that driving from their store to my house. I will never use them for service nor ever buy a part from them again! Their position may be legal, but it certainly isn't ethical, and it certainly does not indicate a customer oriented company. And, it is my legal right to tell as many people as possible about my experience!

This is the second time to order parts from Benchmarks Parts Today. Last time I needed an inlet valve, they had it onsite so we picked it up that day. This time I needed several items Corrine was very helpful and also had a couple of the items shipped from the warehouse as they had dropped the price on one of the items and that saved me about $30.00 they are being shipped and will arrive tomorrow. There are few businesses left who practice customer satisfaction anymore but this one and Corrina exceeded my expectations. I will use them from now on for all my part needs.

There was a minor communication error with scheduling. It went fine after that.

Both Bosche Appliances about 6 years old. (Would never purchase Bosche again-have had nothing but problems). I really like Michael with Benchmark. He arrived on time. Friendly, professional and both applicances work great now. I had used someone else a week ago and they over charged and when they left the front load washer door would not close

They did the repair just fine and everything was working. The next day I noticed the power button had been torn, when I went to wash and dry some clothes. The start button has been manipulated so that it does not work the same as it did before Benchmaker's came out.

I WAS GRATEFUL TO SCHEDULE A SAT. APPOINTMENT. TECH ARRIVED AS SCHEDULED. VERY PERSONAL. ALSO GOOD ABOUT EDUCATING CONSUMER. EFFICIENTLY COMPLETED WORK.

good and expensive

Polite and seemingly professional but totally inept and unable to make necessary repairs, i..e. was on the phone seeking assistance and guidance from someone else not present and subsequently the inexperienced repair-person was unable to make the necessary repairs after 5 hours during the first visit and after 2 other visits the appliance is not usable and exhibiting other operational issues. The repairman was very polite and respectful and I would've been satisfied if the repairs were done at a reasonable cost and during a reasonable time-frame. After finally determining that the pump was allegedly the issue......I was charged yet again for a repair that in any other instance would likely have been comp"d basis the poor performance of the previous 2 repair attempts \ visits. Instead I think that the final billing event was inflated to cover the ineptitude of the 2 previous repair attempts. In summary, overall no matter how friendly, respectful and engaging your repairmen are.....the overall intent has been sorely missed because the washer is still not operating correctly and I paid too much. If you would have told me, or accurately predicted the expected repair cost on the first visit I may have decided to forego the repairs and purchased a new washer.

I was getting ready to leave town. When I discovered the washer (filled with clothes i needed) wouldn't drain and so the door wouldn't open. It was Saturday afternoon but Mike came over as soon as he closed his store and did the repair himself.

First visit did not diagnose the problem correctly as tech left and dishwasher still did not work. Called back and asked for specific part to be ordered and replaced.

After speaking with Kitchenaide Corp.I decided to have it repaired and add a service policy on it for future protection. Benchmark wasgreat about my choices. They will come out and install the part as they will deduct the cost of myinitial service call from the total bill. They are beyond fare to work with.

Mike was prompt & stayed for over an hour.

Lee was on time, called prior to arrival. Completed repair/ service quickly. Very informative.

It works great! I was very pleased with the service man he was nice and very professional.

Lee the repairman was on time, phoned in advance to let me know when he was coming. He quickly diagnosed the problem and had the required part with him. He was clear in his description of the problem and was courteous and friendly.

They were time, professional and as I write this I am holding a glass of ice tea....with ice. :)

Lee was through & explained what needed to be replaced. The price was reasonable, exceptionally so considering the cost of a new dryer. Lee came across as a confident, knowledgeable repair man. Especially wonderful was a definitive time instead of a ambiguous AM or PM.

I called last Saturday morning and was able to schedule an appointment for today, Tuesday morning. When I scheduled the appointment I was given a 2 hour window and the name of the repair man. I also provided the Model and Serial number, so when the repair man arrived he had the replacement part with him. Having worked for many years on washing machines, when I described the problem while scheduling the appointment, he felt he knew what the problem was. The repair man called the day before to confirm the appointment, and called again this morning to let me know he was on the way and would arrive on time. Work was performed quickly and I was shown the broken part. Repair took less than 30 minutes. I was very satisified with the whole experience. When I scheduled the service call, I was advised there was a service charge of $79.95 but that would only apply if I chose to not have the repair done. I checked several companies, and the service charge seems to be pretty standard, but not all companies waive the charge if you have the repair done. Definitely would recommend them based on my experience.

Service man (Lee) arrived promptly. Dx. problem, resolved it.

Lee the service man was on time and very professional. He was very informative of what needed to be done. Great service and great job.

The tech arrived on time, told me what was wrong and how he was going to fix it. He was very helpful assisting me on how to clear the freezer. He didn't mind answering any questions that I ask. He was very easy to talk to. This was my first experience with this company and it was very positive. I would call them again if I needed too.