AUTUMN AIR

They were extremely professional, cleaned up after themselves, and I was really impressed with them.

I called them at approximately 3:00 PM on a Friday so I felt fortunate that they could come to my home by 5:00 PM. At the time my wife was not home and I had asked the dispatcher to please call to confirm when they will be at my home. The appointment was for 5:00 and I told my wife to be there at 5:00, the technician showed up at 4:30 and they never called my wife. Luckily, she came home a bit early and met the technician right before he left, which was at 4:45 PM. He then came in and did a fine job troubleshooting the system. He repaired it by simply turning the burner switch back on in the attic which I accidentally/stupidly turned off. The technician nicely pointed out that this was the source of the problem and did take the time to write in permanent marker on the switch, DO NOT TURN OFF. He was at the house for about 15 minutes and for this we were charged $109. I know they needed to charge me something, but this seemed a bit exorbitant.

The technician spent 10 minutes doing the job. The service call was $45 and the 5 minute job was $109. I disputed the charge at the time and asked to speak with the manager. The technician left and said the office would call me. I assumed that since I had been a customer for years that Autumn Air management would at least discuss this with me. No one ever called so I called and was told that the office manager would phone me back. Never got a call but did get a statement indicating that I had refused to pay and the payment was past due. I sent a check and will never use them again.

Autumn Air was able to explain the reasons for the replacement of the air conditioning and furnace systems. They gave us options and made recommendations for the best units. Their staff was on time, courteous, and professional. We highly recommend Autumn Air.

I had a freon leak that no one had been able to pinpoint. I called on a Monday morning at about 8:00 AM and the service person arrived at 10:00 AM that day. He used a process of elimination to arrive at my condenser as the source of the leak. He filled the freon up and told me that the cost of the freon would be applied against the replacement of the unit (if I chose to do that). The unit was very old and I knew it probably had to go. I called the next day and took advantage of the financing option through banking/credit card company. By Thursday morning I had a crane (the unit is on the 2nd story of my townhome) at my house to haul away the old unit and lift the new one. The technician handled everything else on his own. He was kind and professional and courteous. I was very pleased and I haven't had any problem since!

They did a pretty good job they showed up on time. I was satisfied with their work and gave recommendation on what to use later to save the money on my bills.

They seemed to be a little eager to sell a large system and an expensive repair. The air conditioner that they put in, works a lot better for. I wasn't very impressed though.

I first used Autumn Air several years ago (I found them an Angie's List) and was very impressed with their service. When I had problems with my A/C I had forgotten the name but it was in my history on Angie's List. I am very grateful for that. Once again, they did a fantastic job! They were able to quickly schedule an appointment, the technician came out on time and was very polite and analyzed the problem and gave me a quote. I agreed and he went to get the parts necessary. He came back and started to replace the motor. Once he had the unit apart he tested it and found that a transformer had blown (due to lightening) but not the whole motor and offered to fix the old one and save me $250.00. After he finished, he gave me my Angie's discount and also told me where on their company website I could download a coupon that would save me an additional $25.00. In the end, the unit was repaired and is working great and it cost me less than half of what I was expecting to pay.

They did not stand by there warranty when the thing they serviced broke. They are very rude, the owner of the company has hung up on me on the phone. They over charged me for the services.

They replaced the wrong AC part, but I think it was because they sent so many people out to look at the AC. When I called them, they were very upset and came right out to correct their mistake and didn't charge me any extra money.

The guy came out and gave us a spiel and tried to sell us on having both air conditioned unit completely overhauled. Also he tried telling us we had a leak in the attic. He kept changing his story. It didn't sound right so we decided to get a second opinion. So when we got a second opinion we found out all we needed was freon and then our units worked fine. We had a bad experience and we would never use them again.

Autumn air made their initial visit on 5/27/08 and diagnosed our AC problem as a leaking coil. The estimate for replacing the coil was $1925 to do the work on Tues 6/3 or $2392 to do the work on 5/31. We chose to save money and scheduled the work for 5/31 between 3 and 6. The workers finally showed around 6:15 without calling to inform us they were going to be late. After installing the coil the AC seemed to work for about 1 day. Autumn Air came back on 6/9 and indicated that they misdiagnosed the problem and that it was a blower motor that was over amping and replaced the motor. After installing the motor the AC worked for 1 day and stopped working again. On 6/16 Autumn Air came back and indicated that there was a restriction in the coil and tried to blow it out. After limited success blowing the coil out it was determined that the new coil was faulty and restricted and they would get back to me after speaking to the manufacturer. After several calls to Autumn Air they scheduled to come take one last look before replacing the coil. They scheduled to come on 6/23, but then called back on 6/23 and rescheduled to 6/24. On 6/24 it was determined that the coil was not restricted, but simply had not been properly charged. The coil was recharged and the AC now seems to be working fine. It took nearly a month to get the problem resolved.

I was originally quoted $2,200 to replace coil on 4-ton unit. It seemed a bit high to me, so I started making calls to friends until I could find people who had experienced same problem. They agreed that it was too much. I told Gabby on Sunday evening that the quote he had given me seemed too high and that I was having 2 other companies come out the next morning to give me estimates. He said that he had made a mistake on my original pricing as he was quoting me the overtime cost for the job as he wasn't going to be able to do the repair until after 5pm on Monday. Huh? His second quote, minus his overtime rate, was $1,595. I chose to go with another company that quoted me a lower number to do that repair, plus more preventative work, pan replacement, drain-pipe replacement, trap repair. I did not use the Autumn Air quote to get a better price. If you choose to use Autumn Air, I would definitely suggest having other estimates done. I learned my lesson.

We lost our air on Memorial Day weekend, with an 86 year old elder in the house. I called my home warranty company and couldn't get anyone. So I looked in Angie's List and called Autumn Air. They responded immediately and sent Paul out, who was a sweetheart. His attitude was great considering it was a holiday and he took the time to make sure we were fixed up. There were no major issues, but I had to pay extra for an emergency call.

We've had Autumn Air out 3 times now and are very pleased for the following reasons: I've requested the same service man (Gaby) each time and Autumn Air complies. It makes a big difference for us to have the same professional visit each time. Their staff is professional and follow up quickly. Gaby wears booties and cleans up after his work is complete. Gaby explains the options and gives us ideas outside of just the "replace everything" option, as we are trying to get the most out of our two 19 year old air conditioning units. While they did not charge for the last visit, which was today, for the services they have performed their price has been very reasonable, and was the same as what was quoted.

The workmen were very thorough, prompt, and courteous. The work was completed in one day, and they stayed until 10:00 p.m. to finish. We had a faulty outside fuse box which they repaired.

I was very happy with the service. After checking both units operational efficiency, he then checked for leaks and serviced the units for summer. One of my units is on it's last leg, and he showed me the amp usage along with the equation to determine how much electricity it was sucking down. He stressed that the unit is still working fine, but if my power bills are high, that is the culprit. I went ahead and signed up for the yearly service which covers a visit in the fall for the furnaces and spring for AC units. When you sign up, you also get 15% of any work and have priority when you have an emergency call.

Fantastic! Salesman was professional and quick to respond. Very knowledgeable. We got quotes from highly rated HVAC contractors listed on Angie's List and it was difficult to choose. All were great. The work was completed in two days with minimal disruption to our home. I would highly recommend this company to anyone.

He was in and out got it up and working. Had to pay the service fee and a fee for a part.

They came out in a timely manner. They seemed knowledgeable and took time to look carefully and provide information about our A/C unit.

The tech said it would be about $2,000 to repair. When I said I would be getting another estimate he got a weird look on his face and said, "Oh, I just remembered something that might fix it; I'll put it back together." He had me sign a receipt and pay $60 then he left. Later, AC still didn't work. Called another company and it was fixed for $65 and it's worked fine ever since.

The only thing I don' t like is it is a different repairman every time. They have high turnover.

I thought they did very good work for a very good price. The work was done when they said it would be in an efficient manner.

I contacted Autumn Air on a Friday morning to check my AC. They were able to send a tech out that day. The window of the appointment was between 3-5. The tech arrive at exactly 3:00. They quickly diagnosed the problem and were able to do the work the same day.

I was given an appointment window between 1 and 3 pm. I called at 3 and was told that they were running late. I called again at 4 and was told he would not be able to be there before 5. I told them to forget it.