AIR OF HOUSTON

NO I WOULD NOT RECOMMEND THEM. Here are the facts: 1) The owner David Bunch came out to replace a capacitor. 2) It took him only 15 minutes. My house was only a 20 minute drive from his office, so I was surprised when he charged me $395, and paid by check. 3) After he left, I took a picture of the part and looked up the price online. It costs less than $30. 4) I called his office to ask why I was charged so much. The office manager, Sandra Bunch told me she would have him call me back. 5) A few hours later, David Bunch called back later in the day with Sandra Bunch also on the phone. He told me that he charges “two and a quarter” for replacing a capacitor, ie. $225. He said he would refund me the difference between what I paid, $395 and his usual price $225 6) Soon after that, Sandra Bunch sent me an email saying that instead they would mail me a refund check for the service fee of $69.95. 7) I emailed back informing her that was not what was agreed. 8) She emailed back telling pretending me that their flat fee for capacitors was $325, not what he said in the phone call. 9) They have have refused to refund ANYTHING.

Work was completed in just a few hours and very professionally done. Very pleased with the service and installers.

Carrier system was installed and it works great. The early summer and winter tune ups done by Air of Houston's technicians are knowledgeable and courteous. Today service tech Robert performed the early summer tune-up. Robert was professional and courteous. Did the job thoroughly and I was very happy with the end results.

They claimed that the system had a leak. They added 5 lbs. of R22 and charged us $90 per pound. They claimed the system was over 25 year old and needed to be replaced. We had another company come out to review the system. First of all, he reported that the system was less than 15 years old and in good condition. He also reported that the system was not leaking. It simply had a bad cooling fan on the condenser. So instead of costing $1500-$2000 for a part we did not need, or worse, a new system. We had the system repaired for under $500. This repair included 2 lbs. of R22 at $40 per pound.

David Bunch was our technician and he was wonderful. Very friendly and knowledgeable! He was incredibly helpful. We had tried to install the Nest thermostat and ended up managing to knock out our A/C entirely (in Houston in July on the weekend). Air of Houston sent David out right away. He not only fixed the blown fuse, but also installed the system for us and made sure it was completely up and running before he left. Naturally, I am hopeful we will not need his service often, but I will never call another HVAC repair company again.

Technician indicated no problems and adequate levels of freon. Less than two months later, unit broke down needing more than 2 lbs of freon. With current system, it was impossible to lose that much freon so quickly. Initial technician assessment has haphazard and not detailed leading to more problems then not. Will not recommend this company.