Spicewood Plumbing

Great for us. My husband and I needed service quickly and these plumbers helped us quickly and did great work. We were glad to have them in our home.

All the details? Okay... My husband had been out of the country for three weeks, and wasn't returning home for another two. One of our dogs injured his back, and I had to keep him caged and try to regulate his meds, which was horrific. I work more than 40 hours a week. In short, I was over whelmed and didn't need any more problems. So, of course, the plumbing backed up on a Saturday night. By Monday, I knew there was a clog somewhere between the house and the septic tank. I spent Monday, calling septic companies and plumbers, leaving messages, and trying to get the problem diagnosed and fixed. I left a voice message at Rainbow Septic (separate review). Then I called Spicewood Plumbing (separate review on them), who could send someone out in an hour. Rainbow called me and said they would have someone out that afternoon. Spicewood Plumbing arrived; I told the plumber I was going to have a septic company come out and drain the tank. He said, "As long as I am here, let's have a look." We found the blowout drain was overflowing, and he thought the septic may be backed up, but call if I wanted him to return. NO CHARGE. Next, my husband calls (from Russia), who said the septic was pumped out 2 yrs ago, so I should get a plumber to snake the line between the house and the septic. What did I know? I cancelled the Rainbow appointment (yes the owner wasn't happy), and called Spicewood to come back out. They snaked the line and it didn't resolve the problem; suggested I get a septic company to come out. They only charged me for the second trip, AND were very responsive to my problem. I was very happy with their service.

Tommy of Spicewood Plumbing gave a great, low quote, saying job would be easy and quick...no problem. Started a plumbing job. Brought out 5 man team (each paid by the hour), several who just stood around. Made a huge mess. Charged for renting equipment we had already paid to have on site. Did not return calls. Unprofessional. Told us (on the phone) they were too busy to finish the job, that we'd have to wait in line, and we heard them snickering in the background....really nice customer service. Initial quote: "around $700-$800". 1st bill (halfway through the job): $2,299.72!!!!! We paid for the work they charged us for (which was triple the amount of the entire finished job). Had to hire another company to fix Tommy's mistakes, and cost an additional $1,200. I have given reviews on Yelp, and somehow Spicewood Plumbing keeps getting them removed... Very shady.