Maverick Remodeling Inc

We got the young man out to take measurements and tell us he would have a quote done for us. I had to email the company a couple of times to get that from them. They were reasonably priced, but by the time they got us the proposal, we had found a small business that we decided to try. That has not worked out, so I gave them a call again and asked if we could add electrical work to the project and what kind of increase in price that would include. Jill told me that they have an electrician, but I would have to pay him directly. So I asked for his information. She curtly told me that he would not do the work unless it was through them. So fine... I asked when we could set up a time. Jill said, "We are no longer doing drywall projects. We have moved to whole home projects. Your job just isn't big enough." She wasn't even that polite about it. My kitchen and living room have no insulation or drywall along the exterior wall where flood water came in. We have had snow and freezing weather and I have nothing but a brick facade to protect our home from the temperatures. This is not the first contractor to tell me "it isn't big enough". Apparently, my money isn't as green as everyone else's. And my home isn't as important as everyone else's. It isn't bad enough to have my home in complete disarray, but to have the callous disregard from so-called professionals tell me I don't matter? We WERE going to do a full kitchen and master bath remodel in 2018. We WILL NOT be working with anyone from Maverick. Ever. I strongly suggest that if they cannot make time to do work and get paid for smaller projects, they don't deserve my business ever. And they will never get it. Plus to be rude on top of it? Puhleeeez

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I called Maverick (Main office) to set up an appointment for them to come out an look at my project - I live in Friendswood, and they really seem to get great referrals around here. They set a date for about a week forward. Fine. i was not in a hurry, but the date of the appointment came and B.J. called me to say that he was going to be late. I said that I was home, so no problem. He called about an hour later to say that he would be even later and asked what the project was about. I briefly outlined the project, and he replied "Oh, I will just quote that over the phone. I don't need to see it." Well, I assured him that I would not feel comfortable with such a quote, and that it was more complicated than it seemed over the phone. So after a few hours of waiting he came out and had a look. He decided that I needed a metal supporting beam. Fine. He gave me the contact info and said he would price his part around the beam, and that I should call this guy to have the beam designed and priced. No problem. I called the beam contact, but they couldn't do that kind of work, but they were quite willing to take over the project. It seems that these guys were, if anything, competitors. They said I should come in and talk about the project. how silly. so after not hearing from B.J. for several weeks, I tried to call the office. Since I hadn't talked with him in a while I got his name (initials?) backwards when I asked for him. I asked for J.B. rather than B.J. I was told that I had the wrong number. how freaking clueless is that employee!~ give her a raise and move her to the french frying section for added responsibility. I called back and asked her if asking for J.B. might not have given her a clue that I was actually looking for the one and only B.J. that worked there? She got extremely angry... so all of these very professional actions have convinced me that I should't work with them.

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The quality of the work was very good. The project management could have been better as far as the timeline and that kind of thing. They could have set out the timeline a little bit better. The project management was a little bit inadequate. I never got an opportunity to see the invoices that I was paying them for work, like they ordered the paint, the bin, they gave me an invoice from their company saying this is how much the paint was that I never saw the actual original invoice. I think the girls in the office were pretty efficient in helping to pick out the tile and the type of things that we were needing for the job. I think the subcontractors were done like the quality of the tile, the guy who had laid the tile and the carpenters were really good, so their work was really good. We started the whole process like in July, the job didn't get started until end of September and it wasn't finished until the middle of December, that's why I thought the time management wasn't well because we started with the bids in July but they didn't start work until September so that was a big gap there. The contract was about $35,000.

It could have been better;-definitely leaving not satisfied about the contractor?s performance considering the motto on their website is ?exceptional customer service?. To give some credit, they have a nice showroom and the owner was a good source for selection and designing cabinets to the tilework. The Cabinet-Installer - I would consider their cabinet-installer an amateur by my standards. The dude basically ?butchered? the back of two new kitchen cabinets, the stove top unit and the kitchen sink unit, all to accommodate the plumbing and electrical supply lines. What I was expecting is that each supply line had it own individual hole cut out and in the case of supply water lines, a nice flange to cover the hole to ?trim? it out. Of course these are underneath a sink and behind drawers but when I showed photos of the completed work to most other professionals, they would not perform that work so shoddily. One mentioned it is a path for insects & bugs to hide out in the favor area in the kitchen. Also, when the dude installed the face frame to the wall oven cabinet, that incident took a couple of years off my life. He installed it with the bottom of the frame touching the floor tile when the plans showed the bottom of the face frame to be elevated above the floor tile. When I challenged him ?What?s going on with this?? and ?This makes the wall oven real low??, he didn?t give me a clear answer other than to ask me ?What height did you want the floor oven at??. I said ?I don?t install floor ovens, you?re the professional what?s the standard?? Anyways, photos are attached of the ?butchered? cabinets. I wasn?t happy about this. The granite Counter-tops - Not happy how this turned out. First of all, I learned a lot about the epoxy-resin joint the industry uses and know now about the acceptable joint. The joints by Maverick were not the best. I learned a lot about those joints by visiting a home show and talking to many granite fabricators and them telling me about the penny test or finger nail test. That test for the penny, would allow one the flick a penny across the joint and the penny wouldn?t stop or get bumped or slow down. The joints Maverick Remodeling did would not pass those tests. That?s not the worst on the granite countertops. It wasn?t until I put the house on the market about 3 weeks after they finished with all of their work that I came back to town to put the house on the market. Absent a refrigerator, I noticed something odd about the granite countertop in the slot of the refrigerator,-that side of the cabinet had a finished bullnose similar to the fronts of the cabinets. It protruded out by inch and half. See the attached photos but a refrigerator would not fit into that slot properly. Typically that edge is flush with the side face of the cabinet. Notifying Maverick afterwards, I basically went through flipflops on ?one acknowledging it was a mistake,-they?ll fix it? to ?they forgot,-what?s the problem again? to ?you?re leaving the house without a refrigerator anyways and it would look better to have a finished edge like that to show the house?. I like the last excuse,-riiiight and the new owner is suppose to go out and buy a refrigerator with a notch cut out in it. Anyways, I sensed no proactiveness own their part to trim this and the house was being closed so I told them to forget it. ?Exceptional customer service? in this case would have been a reply of ?We screwed up and we will have someone out there to trim it off on this date.? Didn?t get that,-didn?t get that at all. Funny how they replied immediately on emails during the design development stage early on when I signed the contract but after the balance was paid off and I sent them email on the flaw of the countertops, it was all crickets with them. Anyways the picture says it all. Their Plumber ? I sent off a letter to the Texas State Department of Plumbing Examiners about this dude. The gas had to be turned off on the house to perform some gas line modificatis. The dude basically was ?playing it up? that there was a problem with my brand new hot water heater when he tried to start the pilot light. He basically wasn?t looking through the sight glass to see the pilot light was lit. The Fees ? You get charged a trash haul fee of $245. I was expecting this to mean any construction debris accumulated at the end of the day gets hauled off in a reasonable timely manner,-like that day. What it really meant was the workers took their debris to the side of the curb and if the trash man comes by to pick it,-so be it. Otherwise it probably only happened half the expected time that Maverick Remodeling would show up to haul off the trash.

In the beginning, BJ came to our house and we told him what he wanted done, then he did an estimate and sent it to us vis email. We made some changes and got estimates from 2 other companies, and Maverick was the best bid. Next we signed a contract and they started work on painting. After painting they tore out the old kitchen and 1 bathroom (if you remodel all your bathrooms they will keep one working so you will always have one). During the painting we did spent 5 nights in a local Hotel, due to the fact that they had to remove our 1988 popcorn ceiling. There was a mess everywhere, but when it was finished everything got cleaned up and moved back. BJ even sent his housekeeper one day, thank goodness. Next, the old cabinets were pulled out and the plumber and electrician went to work. We are moving our oven and dishwasher to a new spot, so the logistics need to be worked out. Next week, everything will be inspected and then cabinets can be installed, then all the fixtures. Amilicar is the person that does the tile and he has done beautiful work in the master bath. Good tilemen are artists, and that describes Amilicar. We are even going to have the crew reo and upgrade some of the landscaping. Overall, it is good to establish a good relationship with a group of people that provide a good service at a fair price. Although this has been a stressful experience and there has been a great deal of dust. We are down to the punch list and I feel like Maverick has moved on. We still need some touch up painting and some baseboards reinstalled. Hoping to get this done this week (June 10)