Superior Foundation Repair

They told us that we did not need a permit in our area for the work they were going to be doing. We found out we needed a permit after the work was already done. In the process of leveling the house they broke our sewer line, which we were told ahead of time could happen and wouldn't be covered in their services. They then hired their own company to fix the sewer line and he said he was doing it as a favor to us. Again, there was supposed to be a permit for that work and it was fixed without the permit. We later found out that the fix they did is not considered a permanent fix but a temporary one, which explains why they covered the work they did so quickly. The main sewer system going all the way to the end of the property we found out later was broken as well. There was standing water in a void under one of the bathrooms where previous repairs had been made. The plumber we hired to fix the issue had to actually stop working under the foundation because there was torrential down pour during the time of the repairs and there was no air for them under the foundation. We ended up paying the second plumber to fix this issue $9,000. The foundation does seem to be repaired, and it does have a transferable warranty.

It went very well. The work crew came in set everything up and went to work according to plan. They were on time each day of the project. It appeared they were very experienced in getting the job done. So far so good.

So I live in a house that was built in 1955, so I was built really well. The only problem it has ever had is the foundation. My house sits on a bunch of clay. Whenever the ground is wet, the house moves. Whenever the ground dries up, the house moves. Some months certain doors would close and windows would open, other months not so much. So I looked into foundation leveling. I did a good month of looking into the science of foundation leveling. I basically found out that only 3 options and 2 of those options don't last very long. Superior is the one that offered me the 3rd option. Superior's technique is the only foundation leveling that I found to be sound. So instead of digging bunch of deeps holes around your house and placing concrete pillars under your house, which is stupid cause there is nothing stopping the pillars from shifting when the house shifts, Superior comes in and place these long steel tubes around the house's foundation. I had 18 placed all around my house. The difference is that these steel tubes are hydraulically drilled all the way down to bedrock and have these plates that the foundation then sit on. Bedrock doesn't shift. So at first the send a rep to your house. He uses this little digital device to take levels form a bunch of different points in your house. This tells them which way your foundation is leaning. After the readings, they determine how many post you need and where they will be placed around the foundation. A week later a whole team of workers show up and start to dig little 2 feet holes where all the post will go. They then start hydraulically pushing these steel tubes all the way down till they hit bedrock. They then proceed to placed the beams under the foundation and level off. The whole process for 18 beams took maybe 4hrs. Any cracks in the walls that were caused by house shifting were closed back up. Doors and windows that were previously unable to close or open, worked perfectly. I was really satisfied with the results. Another thing to keep in mind is that Superior Foundation Repair offers a Guarantee for "THE LIFETIME" of the foundation. Not your lifetime, but the foundation's lifetime. Which means that if at anytime you feel the house might have shifted, you call them up and they will come out and check it. If it has they will re-level it, no charge. The guarantee is also transferable, meaning if you plan to sale later on down the road you came transfer it to the new owners. Giving you a little more bargaining power at the sales table. All in all this service was great. From attitudes, Cost, and time, from start to finish. If you are looking to get your house leveled, this is the way you should go and the people you should use.

There was EXTENSIVE damage to my house in the repairing of the foundation, huge chunks of my foundation on one corner of my home just came off, among other things. However, when you get this done you are signing off on any damages done from the leveling, though I have to stay it seemed extensive. In contacting them again, to have them come back out as I have "A lifetime warranty", they are less then responsive. I have to provide all the paperwork to them that they clearly have before they will even talk to me. Thus far they will only email me, they do not call, and apparently will not call. I have never worked with a company that so blatenly will not stand by their warranty. They can see I paid, they can see I had the work done. . so why is this an issue? Most of it was done electronically and yet, I have to provide them with real paperwork, that I do not believe I have.. REALLY . . And, FYI - THERE IS A RIPP OFF REPORT on this company . . I suggest you all read it . . they may be decent upfront, however they are very suspicious at best when it comes to warranty repairs . . Find a company that stands by their work and their warranty no matter what . . it is NOT SUPERIOR . . seems since Roy left things have really gone down hill . . BUYER BEWARE . . . you need the company that truly stands by their work, answers their phone and shows-up, IT IS NOT SUPERIOR!

Superior Foundation was extremely responsive and helpful in arranging and making the repairs. Their professionalism and price was overall the best we could find.

I had what I thought was a sizeable crack and some weird circles on the foundation. He assured me that it was not a problem but just a masonry issue and my house and foundation were fine.!

Survey by Superior found one corner my home 4+" off level. I had done online research and wanted steel pier type of foundation repair. Superior Foundation started and completed work in timely manner putting 30 piers around my home and 10 piers in the interior. Minimal disturbance of ground at exterior pier excavations. All interior penetrations were done with every effort to minimize dust and dirt with plastic sheeting. All workers were very professional and polite. My only problem was that since we were not having any plumbing problems I did not think to have a plumber survey the sewer system before starting. When house was leveled several sewer pipe joints under foundation were found to be almost totally plugged with roots and one joint totally separated. Superior had briefed us before that sewer repairs were outside the estimate cost. If I had identified the problems before the work was started there would have been a better chance my homeowners insurance would have covered more of the plumbing repair costs for the sewer pipers. My recommendation is to get a plumbing check done before starting foundation repair even if you are not experiencing plumbing issues.

All went well and I want to thank Mike for all his help and the professional way he handled this project. They completed the work in a timely fashion and were there when needed.

They did a great job, and I was satisfied. I was really happy with what they did, and the way they did it. It was really great.

They were very responsive, and punctual. They did the work as described, told me what to expect. They performed the job, lifted the house and now doors that did not open before have no problems. I would use there services again.

We were pleased with the work. The one problem we encountered was communication with the company. My husband would call and call and not get a response. We left voice messages and emails and this went on for several days. The company apologized and said they had some problem in their system, but it seems like they could have called us even to check on the date we originally set. They did not show on that date, but we did not know as we did not hear from them. They finally came out on the second scheduled date. They did a very good job and were very courteous. It would have just helped so much if they could have communicated with us on some level.

Unfortunately I have not received a response to my 2 inquiries. I had high hopes based on the reviews. Even if they were unavailable a simple email or phone call letting me know would have been appreciated. Since I am near the end of my 10-day option period for purchasing this home, I have sought bids from their competitors, all of whom responded immediately.

Everything went well with the job. No real complaints. My only reservation was the slight language barrier with the crew.

They are pretty good, pretty professional they came in here and cleaned up pretty good behind themselves. They got everything done. So far I have no complaints. I do need to get some adjustment done. I called them back for that and I will let you know how that comes out. As far as their initial work is concerned, it was good and they did a good job. The last time they came was back in November 2012. Since then the house has shifted a little bit, and they gave me a lifetime guarantee. I will have to call them back but I am getting ready to move out of this house, so I want them to empty it first and then get them back after that when the house is empty. (04:21), (04:34). The workmen were on time, they were proficient. They had good supervisors, the men who worked, they were not standing around. They policed up themselves, (04:43), cleaned up everything as best as they could when they left. That part, I did not initially have any problems with them there, its just now I don't know how they are going to react when I call and say I need them to come in and look. Here are some cracks where it shifted on one side of the house. (04:58), they gave it to me in writing. I have no problem with their initial work. Of all the ones I heard they were right in the ball park with price.

He was very nice. He gave me the lowest price but when I checked some other ones I didn’t know if that was sufficient. He was very professional and his price was excellent. After talking to all the different contractors and then talking to an engineer; I don’t think I needed to have the work done. He gave a very good rate for minimum amount of work. After talking with another contactor and an engineer it could have possibly done damage to my house. He didn’t go into the detail of the hazards of doing a foundation repair when I needed. I liked him very much. He was the first one I met with and he was very nice. I felt really happy and the price was lower than I expected but I was ignorant. So I just don’t think he educated me as well as I could have been educated.

Very quick response. Easy communication. The day the service was supposed to be preformed we had to reschedule due to weather but that is not an issue with me at all and they were very accommodating to find me a new day. I made the initial contact and scheduled the service but my husband was there during the actual leveling and was very impressed with the crew and engineer. We have already referred them to another customer.

The crew started to remove the stucco skirting and removing it from the property. On 1-9-14, the crew began digging new holes for base plates and piers before leaving for the day. On 01-10-14, the crew began continued to dig holes. On 01-13-14, two of the crew continued to dig new holes for new piers. The others started to pour concrete for base plates for new piers with steel rebar in the base. 01-14-14 and 01-15-14, the crew split, some dug holes and other continued to pour new bases. On 01-16-14, the crew continued to dig holes, started to add new beams. They finished pouring concrete bases today. The crew began to weld new piers to new bases. 01-17-14, the crew continued to weld piers to bases. The crew started to lift half the house. On 01-18-14, today is Saturday, we didn't expect them. Nice surprise. The crew continued to add new beams in the a.m. In the afternoon, they continued to lift the house. They also welded more piers to base plates To show our appreciation, we made the crew some menudo for lunch 1-20-14 They continued to lift the house and add new piers to base plates. Added more new beams. They liked lunch! On 01-21-14, the crew arrived and they continued to bolt angle iron to beams. They cleaned up debris and left early. 0n 01-22-14, one crew member returned to finish cutting off old cedar post from under the house. Job completed. We were very happy with Superior. We would be happy to refer them to our friends. We liked the way they kept up with the clean up.

We are very pleased with Superior foundation. Roy Womack was punctual, professional and considerate of our needs. The foundation team arrived as scheduled and worked well both days. Team leader Javier was thorough and professional. They left our home in great condition upon completion. We would recommend Superior foundation. We had 7 quotes total, and felt secure in our choice. We also confirmed that choice prior by other Angie's list reports!

Superior was prompt, professional, and presented a clear estimate and description of the work to be done. Although not selected for the project, they conducted themselves in a very professional manner.

I apologize for not having his name but this guy was pretty tall. Anyway, he came in and for a guy whom did this consultation for free, I was amazed with his attitude! What a great guy, answered all my questions, helped me understand how everything works with foundations and was very courteous. I can't imagine a better attitude from any one else. I really appreciate their service and plan on calling them again and/or recommending them to someone whom has a foundation issue in the future. Thank you very much!

Looked at my foundation to tell me if it needed repair. It did not require any repair at all, just cosmetic work.

Our service person was Roy Womack, and his intial estimate was for the exterior piers only. We got a few other estimates, and we decided we also wanted to do inside piers since the interior of our home was also sagging quite a bit. Roy gave us a revised estimate, and we decided to proceed with them after reading their reviews on Angie's List. He scheduled us for a couple of weeks out, but called us to say they had an issue with another job and if we wouldn't mind postponing the start date by a few days. We agreed, and they came in on the revised date as scheduled. They estimated the job would take two days, and we requested that they do the exterior piers on the first day and the interior ones on the second day, to which Roy agreed. However, when the foreman came in he said that they'd like to get started on moving the furniture and setting up for the work on the inside of the house right away. Roy led me to believe that this prep would only involve our master bedroom, master bath and kitchen area, allowing us sleep overnight in our spare bedroom and leaving us the use of our hall bath. We got home from work that afternoon to find our whole house was a construction zone. They had moved all the furniture in our master bedroom, living room and the kids' bedroom to one side and covered it all with floor to ceiling plastic sheets. They had pulled up the carpet in our hallway and bedrooms leaving carpet nails exposed all over the place. The foreman did explain that the placement of the interior piers was determined by the structural beams of the foundation, and that's why he had to access the foundation through the kids' bedroom as well, which wasn't in the original estimate. There was no way we could sleep in the house since the kids' bedroom was out of commission and there were construction hazards all over the place. We ended up calling hotels in the area and getting a last minute room for the night. The foreman told us that he would definitely recommends telling customers who have interior piers they should not expect to be able to stay in the house - we certainly wish we would have been told that! They did a lot of work on the second day, placing and welding most of the piers, including all of the interior ones, but they did not finish in two days as initially estimated. We were able to stay in our house the second night since we pulled off the plastic sheet in the living room and moved the couches/tables back into place, leaving us enough room to camp out with the kids. They finished in the afternoon of the third day, but there was no final inspection/review from Roy. The workers did a decent job cleaning up after everything, but they left a few issues behind. There were smudges, stains, chips in the paint and baseboards on the inside of the house. There was a large scortch mark from the welding process on the exterior siding above where one of the piers was placed. The grounding cable and rod were left disconnected which is a fairly big safety hazard. I called Roy to tell him about the issues, and he said he would not be able to get out to the house in the next couple of days to look and suggested I send him some pictures instead, which I did. He had a contractor come out who reconnected the grounding cable and painted over the burn mark in the siding. We also had an issue getting the final engineer's report and elevations from Roy. He stated when we met up to give him the second half of the payment that he would get them to me that afternoon. A week and a half passed and I had to remind him twice before he finally e-mailed them to me. There was also no separate written warranty document, which I found disappointing in case we sell the house. He said that the initial estimate/contract has a line for that to show a warranty is included, and they don't provide anything else for it. Overall, it was a good experience, our house is level and we're confident it will not shift again because of the steel piers, but there were quite a few little things that if done differently could have made this a great experience.

The employees with Superior were prompt in replying to phone calls and email regarding questions that I had before making a decision about our foundation repair. They were patient when I asked the same question more than once to ensure I understood the answer. They provided me with written material that explained the benefits of using steel piers and also explained the process of installing the piers. After I made my decision, they worked with me on a time to come that would be convenient for me, and they explained that most likely they would complete the job in one day. The crew of men who did the job worked quickly and efficiently. I was allowed to stay inside the house while they worked on the repair. It was not necessary for me to remove anything off of the walls or away from the walls. They explained what I could expect to hear and feel. They cleaned up the yard when they were finished. Later that evening I heard a loud "thunk," and something shifted. It concerned me, and I called to ask for someone from the company to come and check. I cannot remember the name of the man who came, but he took measurements and inspected the house, and he assured me that what happened with the foundation was normal after a repair. He was patient and helpful. The only recommendation I have is some kind of follow-up communication (phone call/email/regular mail) after the repairs are completed to find out if the customer has any questions or concerns. Our overall experience with this company was very good. I will recommend them to others.

I felt like this company was the most professional that I talked to. Their method is less expensive and after asking several architects, as effective. They came out, gave a bid and let me know exactly what the procedure would be. Everything went according to plan. Crew was very good. The only negative I had with superior is that I wasn't completely satisfied with the plumber they used to do the sewer tests before and after. Some companies don't even test though.

The actual foundation repair went off very well. The service men were very professional and diligent in their work. I was shocked to see the movement of my house when they set the piers. It took less time that I expected. They were a little later because of a flat tire(?). But what's 10 or 20 minutes. My real issue was with the Sales Person/Rep., Roy Womack he was very abrupt and rushed to leave after the first meeting( which he was a little late for). He didn't return my phone call #1 his phone was broken all day. The only way he responded was to my Email inquires and then it was usually after 5pm. They(he) must use a machine to record calls instead of another person at the office number. I am still waiting for the contract finishing reports and warranty. It's been 8 working days. I only hope they exist. Maybe his problem was me, a woman alone over 60. Who knows but I had an uneasy feeling dealing with him. I liked the steel piers so I went with Superior. My brother and a neighbor asked for information about Superior after seeing them work on my foundation and I was not forth coming with any helpful information other than I liked the steel piers. Note I did have three other in home estimates and all the data about my problem was the same.