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Lisa's Appliance Service

Appliance Repair, Electrical

About us

Doing business since 1979. family owned and operated. If you need appliance repair services, just call Lisa's Appliance Service. We offer in-home repair services by factory trained technicians, and if you call us during our regular business hours, the phones are always answered by a person and not a recording or answering service. If you need service, we will do our best to repair your problem in a timely and affordable manner. Our business is known for personalized customer service.

Business highlights

46 years of trusted experience

Services we offer

Family owned/operated and insured. Manufacturer warranties and 30 day warranty on service charge and labor. If we check the appliance and we can't figure out what the cause of the problem is, we will not collect a service charge! All Appliance Repair-We also offer over the counter parts for Do-It-Yourself projects.

Services we don't offer

Plumbing.

Amenities

Senior Discount

10% up to $15.00



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.943 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 43 reviews

Toni M H.
02/2018
5.0
appliance repair, electrician
  + 0 more
He came, he saw, he conquered. Our oven problems are long standing and we've had several techs come by to try and fix them, including a Sears tech since we bought there years ago. Liza's guy thought he isolated problem to either a probe or the clock, as he'd see this elsewhere. He left to get a probe first, as we could return that if it didn't solve things. He did not charge for the initial visit/diagnosis. After he returned and installed the probe, the oven worked fine.
Description of Work: Oven was heating slowly and would not reach high temperatures.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Arci O.
12/2017
5.0
appliance repair
  + -1 more
The service technician took care of the issue. I would definitely use them again.
Description of Work: The washer was unable to fill with water due to dirty inlet screens on the hoses.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Tim M.
08/2016
5.0
appliance repair
  + -1 more
Good. Replaced the entire unit but returned to replace the switch which operates the light.
Description of Work: Replace the light in side the refrigerator and the switch

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Tim M.
08/2016
5.0
appliance repair
  + -1 more
WONDERFUL! The serviceman, Patrick,came out on schedule to assess the problem. Once identified I was called by Lisa as to the problem found, the solution and the cost. I rescheduled for the next day. Patrick was prompt,courteous, knowledgeable and worked quickly to install the new parts. I would recommend this company anytime.
Description of Work: REPLACEMENT OF MY LIGHT BOX

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Keith B.
05/2016
5.0
appliance repair
  + -1 more
I planned to replace the boot myself; however, after talking to Lisa and talking to other companies I felt the price that Lisa quoted was fair and reasonable. Patrick arrived as promised and did an outstanding job. Within an hour he had the boot replace and checked on the washer's operation. I was also able to use the 10% discount that was on their home page. I would definitely recommend Lisa's Appliance Service.
Description of Work: Replaced door boot on Kenmore Front -Load washing machine (796.402729000)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

KATHI G.
03/2016
5.0
appliance repair
  + -1 more
Patrick was professional, friendly and knew his business. I also spoke to the owner Lisa on the phone, and she was friendly, service was prompt, and I like the fact that it is a family business. I would definitely recommend Lisa's Appliance Service. Thank you Patrick and Lisa!
Description of Work: Refrigerator was making a terrible noise, seemed to be related to the ice maker. The refrigerator is only 1 1/2 years old. I called Lisa's and her son Patrick showed up in an hour. He quickly diagnosed the problem as ice caught in the back where the fan was, removed the ice, and made sure everything was working again. He also will check on another type of tube to prevent this from happening again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Lisa's Appliance Service
Thank you for your kind words. I appreciate your business.

William B.
02/2016
5.0
appliance repair
  + -1 more
responded quickly, showed up on time, diagnosed it and fixed it quickly
Description of Work: fixed freezer that was leaking.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Response from Lisa's Appliance Service
Thank you Mr. [Member Name Removed], our goal is to respond quickly and efficiently.

Peter L.
01/2016
5.0
appliance repair
  + -1 more
Service call was on time. They were very professional and quickly fixed the problem
Description of Work: Fixed microwave

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Lisa's Appliance Service
Thank you, your words are appreciated.

Toni M H.
06/2015
5.0
appliance repair
  + -1 more
Responded with two day service. Showed up right on time. Pleasant, professional demeanor. Determined gears were stripped and replaced icemaker on the spot. I checked with Sears (we got the 'fridge from them), and their service couldn't get here for a week and, based on a previous visit for icemaker problems (apparently this is a problematic model of icemaker), Lisa's charged less for the visit/replacment than Sears would have. I'm very pleased, though not surprised as we've used Lisa's for many years now and are always happy with them. Only used Sears for previous icemaker problem 'cause it was still under warranty.
Description of Work: Checked icemaker with stuck "filler" arm. Gears were stipped. Replaced icemaker with newer model (better gear set).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Lisa's Appliance Service
Thank you for your review. We appreciate your business.

Samuel S.
04/2015
5.0
appliance repair
  + -1 more
Washer stopped working for the Spin Cycle for every setting when a houseful of guests were present and five days of towels needed washing. Brand provider's earliest repair appointment availability was a week away. Second repair provider's earliest appointment was for the following week. Read Angie's list reviews for local appliance repairs and chose Lisa's. Called at 9 am and Patrick was on sight and repair completed before Noon the same day. Guests happy with clean towels. Glad to have made the right call.
Description of Work: Determined cause washer would not go into the Spin Cycle and empty tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$184

Margaret M.
06/2014
5.0
appliance repair
  + -1 more
They're local and the price is good.
Description of Work: We used Lisa's for so many times. I've had a dishwasher installed, and a washer and dryer repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jonni M.
04/2014
5.0
appliance repair
  + -1 more
Called Lisa's midmorning when the dryer quit heating. Appointment was made for early afternoon to check the dryer out and repair if possible. The technician, Patrick, arrived within the time stated, installed a new heating element. He was efficient, professional, and explained the process of what he was looking for and how it might be repaired. Lisa's charges a 69.95 service charge which is included if the company makes the repair. To replace the element it was 214$ + tax. I was pleased to have my dryer repaired the same day and for a reasonable amount. I am thankful that Lisa's Appliance was able to handle my problem so quickly. Kudos to her business.
Description of Work: See the following notes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$232

Tom W.
01/2014
5.0
appliance repair
  + -1 more
From first contact to final repair we were kept informed of exactly what would happen and when. Very pleased with all aspects of service.
Description of Work: Repaired dishwasher shelf.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Karen P.
10/2013
5.0
appliance repair
  + -1 more
Patrick arrived the same day I called for service. The washer had been repaired recently by a company provided by home warranty (I have since cancelled that home warranty). The same problem reoccurred, so I called Lisa's Appliance Service since I had used them previously for something not covered under the previous home warranty. Apparently, the technician provided by home warranty did not correctly assess the real problem. Patrick explained the problem, and recommended I continue using my washer until it did not work any longer because it would cost more to fix than it was worth (the washer is over 10 years old). He assured me I would not damage my clothes by continuing to use it, he showed me what I could do to be able to continue using the washer, and he told me what would happen when the washer would need to be replaced. I have always been completely satisfied with Lisa's Appliance Repair because they are very up front about letting me know whether it is best (price wise) to repair my appliances or purchase new ones. The appliances they have repaired for me have continued to work fine.
Description of Work: Checked washer and recommended options.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Warren I.
08/2013
5.0
appliance repair
  + -1 more
They were honest, and suggested that I get a new one. They were the first one, and said they could come the same day. The were quick, fast, and honest. I would recommend them to others.
Description of Work: They came to look at my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.95

Tessa F.
06/2013
4.0
appliance repair
  + -1 more
That was not the problem. He was never able to fix the problem. They did however return our money and put the original board back. Very nice people, was sorry they were not able to fix our dishwasher.
Description of Work: Replaced a electronic board in our dishwasher.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$250.07

Sara M.
06/2013
5.0
appliance repair
  + -1 more
Everything went great as repairs should be. I will not use any other company in the future for our San Antonio home. The repair took 30 to 45 minutes and he doubled checked his work. He even informed us that we have to keep this tiny hole clear of Fabric softener or it can cause problems with the washing machine and to dilute the fabric softener. Do not use it full strength in the Maytag Neptune Washing Machine. Full strength fabric softener can cause a lot of problems. I am running a load of clothes as we speak and the machine runs like new. What a great ending to this saga. Look under my reviews to see the other review on how Lisa's Appliance Service saved the day.
Description of Work: This company is so great I wish I could give them an A+. I called them (Lisa is person who answered the phone and was very helpful and sweet) and within a couple of hours they were out to our home in San Antonio. Patrick, Lisa's son, is the repairman and he is a really nice, knowledgable man. He removed the blown, used mother board that the other repair company put in as new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$347.67

Irena T.
03/2013
5.0
appliance repair
  + -1 more
WENT GREAT. Thats the story
Description of Work: Dont recall specifics, . Fridge stopped cooling and Freezer was OK. Tech serviced and works great. Replaced some part. Very Happy with this company. Have purchased parts prior. First time neeeding them to service appliance. VERY SATISIFIED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Ruth J G.
11/2012
5.0
appliance repair
  + -1 more
Last Saturday when I called, they said, "We will be there in one hour." They were on time, competent and recommend I buy a new refrigerator not make unnecessary repairs.
Description of Work: We called them on a Saturday to repair the refrigerator.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Joan W.
10/2012
5.0
appliance repair
  + -1 more
From his arrival to departure he was very professional and informative. He discussed the the problem and cost to replace icemaker. We agreed to everything because I felt it was a fair price. A great company to work with and will definitely use them again.
Description of Work: My ice-maker was not working and I called Lisa's on Wednesday and set up appt for today. The technician called prior to arrival to let me know he was on the way. Once he arrived he went to work diagnosing the problems and found that the ice maker had just run its course because it was not 9 years only and gears wear out. He gave me the cost to have it repaired right on the spot. I agreed to the price and he went out to the truck and got the replacement and installed it. He also cleaned the coils, cleaned up the work area and left.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Susan M.
10/2012
5.0
appliance repair
  + -1 more
A few days ago our water dispenser suddenly started running on it's own. I shut off the water and made a few phone calls to see who could get to me the same day as we were leaving town the next morning. Lisa was quick to get Patrick out to me and he found that the board was bad. They ordered a new one and as soon as we got back to town they immediately came and replaced the board. Lisa and Patrick were both very knowledgeable and pleasant to work with. I will certainly use them in the future.
Description of Work: repair of refrigerator water and ice dispenser

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Toni M H.
08/2012
5.0
appliance repair
  + -1 more
We've used Lisa's for years and they have never disappointed us; nor did they this time with our dishwasher. The repairman arrived the same day I called. He fixed it quickly and only charged their "trip charge" amount, since the only "part" needed was a plastic wire nut. Fast, reliable, fair and I trust them not to try and jack up the charge. Highly recommend.
Description of Work: Whirlpool dishwasher stopped at the end of the cycle, just before draining, so water left in the bottom. No lights showing on the control panel. I thought it was a bad control board and said so, but the repairman found it was just a shorted wire, probably due to a badly fitted/too large "wire nut". He cleaned the connecting and put in a better wire nut. That did it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Renee W.
01/2012
5.0
appliance repair
  + -1 more
Lisa spent time on the phone with me troubleshooting, then said she would talk to her service man and call me back. I asked if she would mind speaking with my husband. She agreed and called him the same afternoon. After spending quite some time with him on the phone discussing what had been done and what was currently happening, she explained that she thought repair would be a waste of money. This company went beyond customer service. Lisa spent about 2-3 hours trying to help us resulting in a recommendation to not waste our money on a repair that probably would not last instead of taking our money. I would use Lisa's Appliance in a minute! She was so professional, helpful, honest and responsive. Many thanks to Lisa's Applaince.
Description of Work: I was referred to Lisa's Appliance by Pop's (another Angie's List contractor) on 27 Jan 2012. We has an undermount U Line bar refrigerator that stopped working. In the past we had used the only U Line repair shop for two ice makers and both times the repair was extremely expensive and soon after we ended up with a useless appliance. When I called Lisa, she spent quite a bit of time troubleshooting what our problem might be. I told her the tthermal coupler had been changed but that after 10 minutes the refrigerator stopped cooling.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

jolie J.
01/2011
5.0
appliance repair
  + -1 more
I have used them several times. They have fixed my refrigerator in the past. They did a really good job on the last service. My husband was not able to do the job himself which is why we called Lisa's. They have the best price and they are reliable. Lisa, the owner, is really helpful and friendly. They are also fast.
Description of Work: They fixed my microwave by changing the light bulb.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Thomas C.
12/2010
5.0
appliance repair
  + -1 more
They were very good. We would recommend Lisa's. We would definitely call them again if we needed appliance repair done. They were on time, and they did what we needed to have them do. We were very pleased with our experience.
Description of Work: They repaired our dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

200 Schertz Pkwy, Schertz, TX 78154

www.lisasapplianceservice.com

Service hours

Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Electrical

FAQ

Lisa's Appliance Service is currently rated 4.9 overall out of 5.

Monday: 8:30 AM - 5:30 PM

Tuesday: 8:30 AM - 5:30 PM

Wednesday: 8:30 AM - 5:30 PM

Thursday: 8:30 AM - 5:30 PM

Friday: 8:30 AM - 5:30 PM

Saturday: 9:00 AM - 12:00 PM

Lisa's Appliance Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Lisa's Appliance Service does not offer free project estimates.
No, Lisa's Appliance Service does not offer eco-friendly accreditations.
No, Lisa's Appliance Service does not offer a senior discount.
No, Lisa's Appliance Service does not offer emergency services.
No, Lisa's Appliance Service does not offer warranties.
Lisa's Appliance Service offers the following services: Family owned/operated and insured. Manufacturer warranties and 30 day warranty on service charge and labor. If we check the appliance and we can't figure out what the cause of the problem is, we will not collect a service charge! All Appliance Repair-We also offer over the counter parts for Do-It-Yourself projects.
Plumbing.

Contact information

200 Schertz Pkwy, Schertz, TX 78154

www.lisasapplianceservice.com

Service hours

Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
9:00 AM - 12:00 PM