BUILDERS FIRST SOURCE

INCOMPETENT!!! 2 of the 8 windows they installed DO NOT WORK. They won't stay open - presumably because the counterweight strings are broken. We have been trying for SIX MONTHS to get them out here to fix them, and they have failed to show up three times. This is a vacation home and we are almost never there on weekdays, so if they miss an appointment it can be two months before we are again there on a weekday to meet them. The first time they just didn't show. The second time we had told them we left the gate and barn open for them and to come whenever it was convenient for them. For two solid weeks it was that way and they never showed. This time they were specifically told to come to the property NO MATTER WHAT because we would be there for four solid days and not leave the house. They chose Friday 1-4 pm. We were here (in fact, it's STILL not 4 even as I write this). They wanted cel numbers and we told them our cels are not reliable at all this far out in the country, but that they needed to show whether we answered the phone or not. At 2:30 I called to ask there they were. They said they had called the cel numbers, not gotten an answer, and gone on to the next appointment. We said we told you the cel numbers weren't reliable and you were supposed to come anyway because we said we'd be waiting for you! They called the technician and said sorry it's not convenient for him to return. This is complete bull. And all this incompetent customer service on top of POOR INSTALLATION QUALITY!!! The windows did not stay open from when they first installed them. So F for work quality, and F for customer service. NEVER, NEVER, use this company!!!!

Builders First Source did offer us a senior citizens discount. They did make a mistake in their billing process however they were the ones that caught the mistake and corrected it by mailing us a refund check. I feel that they did a good job on my windows as they fit very well and do not leak air through them. They were a very honest company.