San Marcos Plumbing

I have never been treated so rudely. I have a house I am remodeling which I do not live in. I scheduled a video test (for lack of better description) for Friday morning at 9. I forgot about it and the plumber called me at 9:13. I said, oh, I'm glad you called because I forgot about the test. He said I'm not going to be able to do it today, I'll come back Monday. I said ok, no problem. Today, Monday, I went to the house in the morning. I was having windows installed as well. They were already at the house. I called (seeing that the plumber was not there and assuming he would call again if he did go) and left a very nice message saying I just want to be sure you all hadn't forgotten about me... I had an appt for Frid, raining, gonna return Mon, etc, etc. Give me a ring, thanks. So, Katrina I think her name is, calls and says Maam, you weren't there on Friday, I said, I know, he called me. He said he couldn't do the work bc it was raining. I said, did I not give you the combo for the lockbox? She said no, which is possible, but I've had window guys, flooring guys, painters, bathtub refinishers, granite installers, etc and they all had the combo. But, two things,1. I could have easily jumped in my car and run over there or 2. I could have given him the combo. I thought the vid test thing happened at the clean out pipe anyway in which case, I would not be required to go at all! But it could have all been prevented if the plumber had said, I'm here, I need in. No problem. But he said he couldn't do the work for the rain which leads me to believe it would have been conducted at the clean out pipe now that I think about it. I would have gone over there, bc I wanted to talk to him about how we could do the work economically ie could new pipes go out the walls instead of digging up the slab. Back to the very rude Katrina, as I explained to her exactly what happened, she continued to interrupt and say that the work didn't happen bc I wasn't there. Not what the plumber told me - that he couldn't do the job in the rain. We set up an appointment for 9 tmrw, and then I said, I just want to be clear that the plumber said he couldn't do the work because of the rain, that I would have driven over if he needed and she said: MAAM I THINK YOU NEED TO FIND ANOTHER COMPANY TO DO THE WORK. Really? How hateful and God awful. I'm so sick of people being nasty. Then she hung up on me. I will say, the plumber was perfectly nice the first time I spoke with him. I called to tell him what happened with this woman. He said he would have to look into it. I'm not sure that was the right answer. At any rate, I will remove this post with a sincere apology from Katrina. That was so uncalled for on her part. What a hideous human being.

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